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“Excellent location but everything else just OK.” 3 of 5 stars
Review of DoubleTree Suites by Hilton Hotel New York City - Times Square

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DoubleTree Suites by Hilton Hotel New York City - Times Square
4.0 of 5 Hotel   |   1568 Broadway, 47th Street, New York City, NY 10036-8201 (Manhattan)   |  
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Ranked #108 of 459 Hotels in New York City
peterborough
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Excellent location but everything else just OK.”
3 of 5 stars Reviewed May 10, 2013

We have stayed in New York on several occasions and this time decided to take the youngest with us so a suite would be perfect. We chose the Doubletree mainly for location as you are straight in to the thick of things and we were only there for 5 nights. On arrival our room was "not quite ready" (we checked in mid afternoon so not too early) so thought may as well wait as we wanted to get freshened up, an hour and a half later and several trips to reception we finally got our key. We had paid for a Premium Suite on the 27th floor, the view was excellent but the room itself was dated but clean and had everything required. All in all for location it is excellent but the overall experience it is just OK, we will be back to the Sofitel next time.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 13, 2013
Dear benchin550,

Thank you for taking the time to write a review of our hotel. We are sorry to hear that you were not satisfied with the quality of our room. We always do our best to make sure all of our guests have a rewarding stay, and the issue you mentioned have been discussed with our team. Currently, we are planning to renovate our lobby area next year and the rooms afterwards. Thank you again for your feedback, and we hope you will give us another opportunity to make your stay the best it can be.

Kind Regards,

Brian Choi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,887 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (956)
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High Falls, NY
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 9, 2013

There are plenty of New York hotels with more atmosphere or history or charm or architecture, but for my money...and that, in New York City, is no small concern...the Double Tree Suites at Times Square is the best deal in town. You are literally a few yards away from the Tckts booths for theatre bargains, and only a block or two from most major theatres. There's color galore in the streets below. And above all, you get a suite, so that if you're traveling with anyone else, that person can sleep in a comfortable bed while you watch TV or read or work with your laptop in a separate and well furnished sitting room...or vice versa. Tubs are a bit slippery, but there are handholds to keep you upright. The breakfast buffet is excellent if pricey. So only 4 stars out of 5 possible.

Room Tip: Up high gives you a super view.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 10, 2013
Dear Marbmiller,

Thank you for taking the time to write a review of our hotel. We are delighted to hear your positive feedback. We always strive to provide a 5 star service to all of our guests, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
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Los Angeles, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 8, 2013

This is an excellent suite hotel with some of the best views in midtown. Safe, clean and competitively priced for this level of hotel. Good for business travelers but also would be nice choice for a family with children as there is plenty of space in some of the suite rooms. Breakfast was good. Parking is available down the street not far away. Also accessible by major subway stops. Right in the center of the theaters...and TKTS.

Room Tip: Higher floors have great views.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 10, 2013
Dear Steve S,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback. We always strive to exceed our guest expectations, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait, Al Kuwayt, Kuwait
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 8, 2013

i have stayed in this hotel for 3 nights and the experience was excellent , the location of the hotel is fantastic ,times square is less than 25ft across the street the reception is on the 3rd floor and if you want to go to your rooms you have take another elevator to the high floors , the only let down of this hotel is that the intrenet is not free you have to choose between a normal speed net for 11$ per day or a high speed net for 17$ a day and thats it.
if you travelling with your young children like i did... stay at this hotel cause you dont need to take a taxi or a bus to go to time square
Thanks

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 10, 2013
Dear Meshal S,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback. We always strive to exceed our guest expectations, and your satisfaction is important to us.

We offer complimentary Internet access in the lobby and business center for all guests, and for Hilton Honors Gold & Diamond Members are entitled to complimentary Internet access in the guest room. We will keep your comments in mind while we work to improve our guest experience.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2013

If you want the New York expeirence on Times Square, this is your hotel. Once you leave Times Square you will relax and have the quietness of home. Great location in Manhattan to all attractions and Broadway. You will not be disappointed!!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 7, 2013

Great hotel, great room and fabulous service!! Special kudos to the extremely helpful and friendly gentleman at the front desk named Danny. Great place to stay and you certainly can't go wrong with the warm cookies upon arrival!!

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 8, 2013
Dear Kelly B,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback and kind words about our hotel and staff.

We hope to welcome you back very soon!

Kind Regards,

Brian Choi
Operations Manager
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Fort Lauderdale, Florida
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 7, 2013 via mobile

You want to be in the heart of New York? Well them stay here. You step out the doors and you are there. Want discount theater tickets? Just step across the street into Time Square and get in line. You have great shopping a block away from your hotel at Forever 21- many floors of shopping space. Juniors Restaurant is a couple of blocks away. M&M World is across the street. Broadway is your thing? Walk a couple of blocks and you are there! Starbucks? Across the street. Great place to stay but it will cost you. We paid over 300 per night.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bchoidtnyc, Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review, May 8, 2013
Dear MasterTravelers,

Thank you for taking the time to write a 5 star review of our hotel. We are delighted to hear your positive feedback. We always strive to exceed our guest expectations, and your satisfaction is important to us.

We hope you will stay with us again next time you visit New York City.

Kind Regards,

Brian Choi
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Phone Number:
Location: United States > New York > New York City > Manhattan , Theater District - Times Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#58 Business Hotel in New York City
#71 Romantic Hotel in New York City
#74 Luxury Hotel in New York City
#98 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Official Description (provided by the hotel):
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. Located at 1568 Broadway (47th Street & 7th Avenue), the hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 
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Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City

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