First impression of hotel was clean, but dingy and a bit shabby. The staff, except the pleasant reception girl and the friendly Polish porter, were surly to say the least (I'd love to know where other posters found the friendly helpful staff - are we talking about the same hotel?) The bedroom was adequate, but the lack of coffee making facilities was a major disappointment (I thought every hotel had a kettle and coffee sachets in the room nowadays!) I'm afraid I do like a coffee when I wake up and whilst it may seem trivial to some,had I known this in advance, I would have booked elsewhere!
After reading a review on Trip Advisor that mentions a fridge, we felt let down when this item had been removed. The bath plug was missing or didn't work so we had to make do with the shower.
The view from the room was awful - a garbage area and spare parking lot underneath.
Made a huge mistake on the first morning in using the hotel for Breakfast - burnt bacon, curled up sausages that had been revived from the previous day and very hostile staff. The bill was incorrect (one American and two Continental suddenly became three American (funny how they went for the more expensive one!) Needless to say, they didn't get a tip!
(We didn't realise 10th Street Diner so thoughtfully recommended by the guys from Shotts was so close or so good!) From then on, we used 10th Street Diner and humbly suggest you do likewise! DO NOT USE THE HOTEL RESTAURANT - IT'S NOT WORTH IT!!!
We always felt that you had to stay in the centre of things in the Big Apple, but that's not really the case. The Staten Island ferry is free and there are reasonably priced hotels there or if you stay a few stops on the subway, the combined subway and bus tickets are only $7 a day for unlimited travel. Since Mayor Giuliani exercised zero tolerance of thuggery, New York is pretty safe!
Overall the Hotel was adequate, but not worth the money we paid - even budget hotels like Holiday Inn Express or La Quinta Inn offer more service and value!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.