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“Hotel in Hell's Kitchen ” 5 of 5 stars
Review of Holiday Inn Midtown / 57th St

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Holiday Inn Midtown / 57th St
3.0 of 5 Hotel   |   440 West 57th Street, New York City, NY 10019 (Midtown)   |  
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Ranked #355 of 466 Hotels in New York City
Kharkiv, Ukraine
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Hotel in Hell's Kitchen ”
5 of 5 stars Reviewed 2 days ago NEW via mobile

Very good place: next to Central Park, not far from Times Square and in the middle of Hell's Kitchen. Room is clean and bright ( especially on top floors). Soundproofing could be better. Breakfast is nice with fresh fruits. There are several shops (alcohol and food) nearby.

Stayed February 2016, traveled as a couple
Helpful?
Thank Alexey T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,378 reviews from our community

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Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Big spacious rooms and lobby. They have everything you would need. More than enough for the typical traveler that would spend most of the time outside the hotel anyway. Close to the Subway, Times Square and Central Park. Restaurant serves enough food for a heavy breakfast to start the day. You can leave your luggage at the lobby for a fee.

Stayed April 2015

Review collected in partnership with Windows 10 app

Helpful?
1 Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review, 3 days ago
Dear MarkC,
Thank you very much for staying at the Holiday Inn Midtown 57th Street. We do appreciate you taking the time to respond with such a great review.
Best Regards,
Michael Melendez
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 1 week ago NEW via mobile

We checked in late at night due to a delayed flight. We were greeted at the hotel entrance with a few drunk people and disagreeing staff. Finally we were given the room keys. Got all the way up there to find the door didn't lock properly. Staff offered to send someone up but it was already midnight so we asked for another room. We were told there wasn't one suitable but they could give us a different room with a pull out. We went back to the front desk and all of a sudden there was a room for us. The room was suitable. No safe in this room for some reason. The hotel didn't seem overly safe. It was quite worn in the halls and elevators. If I am in NYC again, I wouldn't stay here.

Stayed December 2015, traveled on business
Helpful?
5 Thank Loves2TravelMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review, 4 days ago
Dear Loves2travelMp,
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Sincerely,
Michael Melendez
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Glasgow, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Excellent hotel close to everything you need. My return was delayed by weather and they were very efficient letting me keep same room for extra 2 days with no fuss at all.
Altogether was there for a week and can't fault it. Clean comfortable friendly staff gold restaurant and bar. Safe and accessible area at all times

Stayed January 2016, traveled with friends
Helpful?
4 Thank R C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review, 4 days ago
Dear R C,
We are so proud to share your kind words with the team. Thank you very much for your great review. We are honored to be recognized for succeeding and to have earned your loyalty. We are looking forward to welcoming you back soon.
Best Regards,
Michael Melendez
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel was pretty average but we only really used it to get changed and sleep! We didn't have curtains in our room until the second night. The location however, was perfect. I don't think your hotel needs to be that great because that's not what New York is about. The city itself is incredible 4 months gone now and I still wish I was still there. I would recommend doing the guided tour for 9/11 and Night on the town in NYC as we learnt so much about the city. But I would definitely recommend this city to anyone.

  • Stayed October 2015, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Bradm7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review, 4 days ago
Dear Bradm7777,
Thank you for taking the time and writing a review about Holiday Inn Midtown. Thank you for pointing out the areas of concern. We take all the complaints very seriously and constantly work on improvements. Thank you for staying with us.
Best Regards,
Michael Melendez
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Israel and the US
Level Contributor
246 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

exceptionally spacious, clean and modern rooms.
terrific water pressure in showers
excellent bed quality
definately will rebook when back in NYC
5 min walk to subways
Excellent coffee at Balducci's on 8th at 56th

Stayed February 2016, traveled on business
Helpful?
2 Thank AviD42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review, 4 days ago
Dear AviD42,
Thank you very much for your review. We are glad we were able to make a difference and provide a comfortable stay for you. We hope you will consider us during your next trip to New York.
Sincerely,
Michael Melendez
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Massachusetts
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Checked in and for a pre-cruise stay and got room on second floor. Lock on accessable window was broken. Went to front desk and Minire the clerk apologized and upgraded us to king bed immediatly. Upgrade was nice but the way the issue was handled meant more to us. Great staff.

  • Stayed January 2016, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
4 Thank oldgeezer58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanessaV57, Manager at Holiday Inn Midtown / 57th St, responded to this review, 3 days ago
Dear oldgeezer58,
Thank you very much for your candid review of your recent stay at the Holiday Inn – Midtown 57th Street. We are delighted to hear that we didn't fail to deliver good service and our staff managed to make your stay memorable. We are looking forward to hosting you in the future.
Best Regards,
Michael Melendez
Guest Service Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Midtown / 57th St

Address: 440 West 57th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #355 of 466 Hotels in New York City
Price Range (Based on Average Rates):
Hotel Class:3 star — Holiday Inn Midtown / 57th St 3*
Number of rooms: 597
Official Description (provided by the hotel):
Nestled in a quiet residential neighborhood, The Holiday Inn Midtown 57th Street is conveniently located to famous New York attractions. Just three blocks from Central Park and Carnegie Hall with Lincoln Center nearby. Situated within the Theater District, a Broadway show is a moment away. Fabulous shopping at Tiffany's, Niketown, Fifth Avenue, and 57th Street boutiques. JFK Airport and LaGuardia Airport are only 45 minutes away from this Manhattan hotel location. ... more   less 
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Also Known As:
Holiday Inn Midtown New York
Holiday Inn New York City
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Holiday Inn Manhattan Midtown

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