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“Christmas Vacation” 1 of 5 stars
Review of Holiday Inn Midtown / 57th St

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Holiday Inn Midtown / 57th St
3.0 of 5 Hotel   |   440 West 57th Street, New York City, NY 10019 (Hell's Kitchen)   |  
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Ranked #327 of 453 Hotels in New York City
Commack, New York
Top Contributor
87 reviews 87 reviews
8 hotel reviews
Reviews in 38 cities Reviews in 38 cities
30 helpful votes 30 helpful votes
“Christmas Vacation”
1 of 5 stars Reviewed December 23, 2013

Ok so I went to NYC for the day to meet my two sisters in the city and they said they were staying here. Just from a visitors point of view..the public bathrooms were not so clean (garbage was overflowing) and outside of their room was dirty room service dishes....for HOURS even when we returned!! The cleaning people were in the hallways too! Oh and my sister's SHOWER didn't work and when she addressed it with the front desk they blew it off. Whoa. Not good. They got a cheap rate of $169/night, but NO SHOWER??!! Unacceptable!! People spend their hard earned money to come to patronize your hotel and you don't do anything to make good on their stay? Terrible. Oh and it's privately owned--Holiday Inn has nothing to do with this property, although I will put in a call to them just to let them know. Oh and the ad on the website claimed they were CLOSE to Times Square...yeah if you take a CAB!! 57th is not that close to 44th and Broadway if you are traveling with older folks.

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Midtown / 57th St, responded to this review, January 7, 2014
Dear Emjay24,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry your sister received service and quality which was unacceptable. I appreciate your feedback as this is our best resource for improving guest services.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,410 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bethany, Canada
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed December 23, 2013

This was a great hotel, very reasonable price and great location. The room was very large for a new york hotel and clean. WIFI was free and a large pool awesome. The staff was extremely warm and helpful. It was too warm for me but I run hot I kept the window open and it solved the problem.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schroon Lake, New York
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 21, 2013

staff was extremely friendly and accommodating. the room across from ours had some sort of party going on and all were very loud. screaming and singing in the hall and doors slamming nonstop. called security and they took care of the problem immediately. do not have any complaints with this hotel. very good location. will stay there again.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lancs u.k
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 21, 2013

my daughter and i stayed here for 4 nights, i had requested a room with 2 double beds which i got as requested. the room was large and clean with pristine white linen, maid service very good. the room was a bit too hot but the window was slightly open ( we couldnt close it) but we were on the 8th floor so didnt hear road noise. on the last night the heating wasnt working , possibly due to problems as steam was coming out of a vent outside the hotel and the fire brigade were in attendance, this hotel was close to times square and central park. couldnt comment on the food or bar as we ate out, lots of good local eateries close by. would happily stay here again

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coleraine, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed December 21, 2013

Second time staying here based on value for money and location. Both times I've stayed in block a. The rooms are cleaned daily and beds are very comfortable. The heating is controlled in the room so warmth was never an issue. The rooms are dated and the patch up work to decor merely highlights the needs to re decorate. For me this is not a problem but could see how it annoys other guests. Lifts are a bit slow during peak times such as early morning. being on the 12th floor we took the stairs down if this was an issue which only took 5 minutes to get down. I would stay here again as is 5minutes walk from Central Park and 15 minutes to Times Square.

  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed December 20, 2013 via mobile

Room easily slept 2 adults 2 child. It was clean & comfortable. The staff were very efficient, helpful & friendly. Generally the building was clean although a little dated. Good value for money, excellent location, so close central park. I would definately bring my children & stay there again.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hartford, Connecticut
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 20, 2013

Very close to Central Park, walking distance to broadway. We parked on the adjacent parking lot and it was extremely convenient (and good priced too). The rooms were a bit old fashioned and needed some improvements (ours had a dirty q-tip underneath one of the beds). The staff was nice, specially the Director and the PR person.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Midtown / 57th St

Address: 440 West 57th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #327 of 453 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Midtown / 57th St 3*
Official Description (provided by the hotel):
Nestled in a quiet residential neighborhood, The Holiday Inn Midtown 57th Street is conveniently located to famous New York attractions. Just three blocks from Central Park and Carnegie Hall with Lincoln Center nearby. Situated within the Theater District, a Broadway show is a moment away. Fabulous shopping at Tiffany's, Niketown, Fifth Avenue, and 57th Street boutiques. JFK Airport and LaGuardia Airport are only 45 minutes away from this Manhattan hotel location. ... more   less 
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Also Known As:
Holiday Inn Midtown New York
Holiday Inn New York City
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Holiday Inn Manhattan Midtown

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