I don't leave many negative on most things but my experience staying at Holidays Inn Midtown was too disappointing to remain quiet.
I made a last minute bookings over the phone for a 3 nights stay and was given rates including breakfast & taxes. These inclusions were confirmed numerous times over the phone bookings so I am 100% sure about this.
However, upon arrival after 1 night stay, I was advised in the following morning as I head for the breakfast that it was not the case and that breakfast are not included in the rates given. The front desk lady called for the manager to chat with me who then confirmed that breakfast was not included. By appearance & communication with them,both the front lady & the manager look unprofessional, unwilling to help & in bottom line basically do not care.
I did not hesitate to check out at that exact moment at 7am in the morning (and I have never gotten so disappointed to ever do this before) and managed to find a much more comfortable place, much better located & service somewhere else at cheaper rate too.
The room itself is very ordinary and the internet connection is very slow. For the price at Holiday Inn, you could go somewhere else better.
- Official Description (provided by the hotel):
- Nestled in a quiet residential neighborhood, The Holiday Inn Midtown 57th Street is conveniently located to famous New York attractions. Just three blocks from Central Park and Carnegie Hall with Lincoln Center nearby. Situated within the Theater District, a Broadway show is a moment away. Fabulous shopping at Tiffany's, Niketown, Fifth Avenue, and 57th Street boutiques. JFK Airport and LaGuardia Airport are only 45 minutes away from this Manhattan hotel location. ... more less
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- Also Known As:
- Holiday Inn Midtown New York
- Holiday Inn New York City
- Holiday Inn Nyc
- Holiday Inn Times Square
- Holiday Inn Midtown 57th Street
- Holiday Inn Midtown Manhattan
- New York City Holiday Inn
- Holiday Inn Manhattan Midtown