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“Peace and Quiet Midtown” 3 of 5 stars
Review of Holiday Inn Midtown / 57th St

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Holiday Inn Midtown / 57th St
3.0 of 5 Hotel   |   440 West 57th Street, New York City, NY 10019 (Hell's Kitchen)   |  
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Ranked #334 of 455 Hotels in New York City
Newcastle upon Tyne
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Peace and Quiet Midtown”
3 of 5 stars Reviewed June 16, 2013

We were in the North Tower, which was old and in need of renovation, but at least our room which faced across to the South Tower was lovely and quiet (except for some of the other guests on our floor). The room was adequate, the standard of house-keeping seemed to vary from not very good when we first arrived (the coffee bag from the previous guest was still in the coffee maker) to excellent by the time we left after 7 days. The staff that we came across were friendly and helpful and helped to make our stay pleasant. The best thing about this hotel was its location - not far from Columbus Circle, Central Park and a couple of underground stations, with shops and some reasonable eating places nearby.

Room Tip: Choose an inward facing room for quiet. Also try to get a room on a lower floor as it is very diffi...
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin O, Front Office Manager at Holiday Inn Midtown / 57th St, responded to this review, June 25, 2013
Dear Micki M

Thank you for writing your review and thank you so much for mentioning the staff is friendly and helpful, we are very happy to hear that made your stay pleasant. I sincerely apologize for the coffee bag and will inform the Housekeeping Director as mentioned. The great news to share is that we are currently renovating and it includes new furniture, lamps, wallpaper, fixtures and we hope after the renovation is complete to see you soon again.

Sincerely,
Jasmin Ortiz-Cruz Front Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,527 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (366)
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Cambridge
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 15, 2013

Very well located hotel.

The room was very clean and the bathroom fine.

The restaurant on site was well priced and provided a good selection for breakfast.

I was worried about the noise on the street given the location; but it was absolutely fine, I didn't hear a thing.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin O, Front Office Manager at Holiday Inn Midtown / 57th St, responded to this review, June 21, 2013
Dear Oriane Cambridge

Thank you for taking the time to write your review it is such a pleasure to hear you had a pleasant stay with us. Thank you for choosing the Holiday Inn Midtown.

Sincerely
Jasmin Ortiz-Cruz Front Services Manager
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Tel Aviv, Israel
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 15, 2013

Hotel is located 5 minutes from central park, very comfortable and pleasant staff.
Nice restaurants around, has an excellent pool and rooms are very spacious.
extremely high standard of Holiday Inn different from what is the usual standard

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin O, Front Office Manager at Holiday Inn Midtown / 57th St, responded to this review, June 21, 2013
Dear Albert M

Thank you for your wonderful review, we are very happy to hear your stay was comfortable and thank you so much for mentioning how pleasant the staff is, it's always a pleasure to hear and share the feedback with the staff.

Sincerely,
Jasmin Ortiz-Cruz Front Services Manager
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Beaumont, Texas
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 14, 2013

I have been several places in the world and stayed in a many hotels and Hostels. This by far has to be the the worst stay I had any where. A/C never worked even after Engineering worked on it. The Restaurant has a all you can eat bar. I am sorry, but I doubt sows would eat some of that. Fruit was green, pancakes and french toast was dry, and on and on and on. The Bell staff was rude and argumentative, and the Manager was rude and argumentative as also. I tried to bring some things to her attention and she not once apologized or acted sincere. She kept asking me in an angry voice, "what do you want me to do about it". Well, your the manager, figure it out and fix it, i dont get paid to fix your problems. Oh, dont sit on the floor, you will get yelled at and told to sit in a chair, even if all the chairs are taken. Oh, you can smoke in the doorway to the Hotel because we had to smell it every time we came in.

Room Tip: Bring your own AC. There is a sopt down the block where you can sleep with the homeless people and...
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  • Stayed June 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin O, Front Office Manager at Holiday Inn Midtown / 57th St, responded to this review, June 21, 2013
Dear Slinginglead

Thank you for taking the time to share your review, I sincerely apologize for any inconvenience you may have experienced and kindly ask if you can please e-mail us at mail@hi57.com so that we can gather more details.

I hope to hear from you soon and again I sincerely apologize your stay was less than pleasant.

Sincerely,
Jasmin Ortiz-Cruz Front Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 14, 2013 via mobile

This was our 2nd stay and still found it excellent. It is a little tired looking but they are doing refurb next year. Staff were friendly & helpful, rooms large and very lean. Bed excellent. After travelling through Europe you appreciate a large room! Well placed to get to Times Square, Broadway, etc. plenty of eating options close by. Excellent cafe Europan just around corner for great breakfasts. Can't understand how anyone whinges about this hotel!

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 14, 2013 via mobile

After reading the review on here before we traveled was really worried but wat a shock we got as the hotel was perfect in a great location rooms big and really clean. Good amazing and roof pool was great :). Few tips if ur planning on watching a show on broadway book at the ticket office on Times Square the afternoon of the day u wanna watch it as tickets can be 60% cheaper also book a private car from the hotel as ur return to the airport as we got a limo for same price as a stutter bus .. Enjoy you'll love it

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartbeespoort, South Africa
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 13, 2013

Overall, it want a bad stay. The rooms were not in a very good condition. The Breakfast was okay, but the fruit salad was fresh the first day and therafter is was no good. Cutlery were not always clean and staff were very unhelpful. The hotel is not overprices which is a good option for traveling on a budget.

  • Stayed July 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Midtown / 57th St, responded to this review, June 26, 2013
Dear Sjibbi,

We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am sorry our hotel did not live up to your expectations and regret you were not satisfied with the conditions of the room you received. Though we would prefer you had a better experience at our hotel, we would like to thank you for sharing your thoughts and we hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Midtown / 57th St

Address: 440 West 57th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #334 of 455 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Midtown / 57th St 3*
Number of rooms: 597
Official Description (provided by the hotel):
Nestled in a quiet residential neighborhood, The Holiday Inn Midtown 57th Street is conveniently located to famous New York attractions. Just three blocks from Central Park and Carnegie Hall with Lincoln Center nearby. Situated within the Theater District, a Broadway show is a moment away. Fabulous shopping at Tiffany's, Niketown, Fifth Avenue, and 57th Street boutiques. JFK Airport and LaGuardia Airport are only 45 minutes away from this Manhattan hotel location. ... more   less 
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Also Known As:
Holiday Inn Midtown New York
Holiday Inn New York City
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Holiday Inn Manhattan Midtown

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