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“Comfortable and Different” 4 of 5 stars
Review of Holiday Inn Midtown / 57th St

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Holiday Inn Midtown / 57th St
3.0 of 5 Hotel   |   440 West 57th Street, New York City, NY 10019 (Hell's Kitchen)   |  
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Ranked #335 of 457 Hotels in New York City
Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
“Comfortable and Different”
4 of 5 stars Reviewed May 1, 2013

The hotel is located a fair way from the cities main attractions, but having been to New York many times, it was nice to be in a different area. There are plenty of interesting and diverse restaurants that give the area a real local New York feel. The hotel rooms are quite big, unusual for ny, and the beds are comfortable, there is a very good bar, with very good service. However, the main reception staff seem to be almost all Eastern European who spoke with strong accents and didn't seem to know the city at all. The concierges were extremely unfriendly and all seemed to wish they were somewhere else. But, hey, that's New York City, get used to it. To conclude, it's a good place to stay, I've stayed at worse places in New York City.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2,571 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (380)
Date | Rating
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English first
Pune, India
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 1, 2013

We stayed in Holiday Inn Midtown / 57 th street from 17 Apr to 21 Apr 2013. We found that the location is excellent for walking down to Central Park, Carnegie Hall concerts, Lincoln Theater,Museums, Times Square, Metro connections ( JFK and other areas as well), prime sight seeing attractions in Manhattan. We in fact walked almost 5 to 6 miles every day exploring all aspects of Manhattan by day and night. Visiting Central Park to view the sunrise and visiting Times Square at midnight to view the Neon lights! This is possible from this location. Breakfast and Lunch cafes are available very close to the hotel. We never visited hotel cafe or pool. Our two double bedded room was clean, spacious and comfortable. It was on fourth floor facing the road. It was quiet and had a good view of the road. We would have preferred a higher floor though. Lifts sometimes had a wait period due to heavy traffic. But that is fine. We could rest well in the hotel after a hectic tour of Manhattan each day. The staff was very courteous specially Jasna, Elisabeth, Kelong, Jimmy and Tomor. They gave us a stretched limo for our airport transfer at the same cost ( though we had booked an SUV). That was really a great surprise for us. All in all the hotel and Manhattan were a great experience to relish and visit to again ans stay here again.

Room Tip: Higher floor, room with a view of New York city life is better.
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
2 of 5 stars Reviewed April 30, 2013 via mobile

I'm an IHG fan and have stayed at properties ranging from InterContinental to Holiday Inn Express---all very nice. So when Priceline assigned us to this HI property on NYC's West Side, I thought it would be okay. It's really a dump. Hasn't been updated in years (although renovations are allegedly coming) and beds are really small. Bathroom is bad. Better yet, they didn't tell us upon check-in that there would construction going on right outside our door every morning at 8. There is drilling going on right now, and I feel sorry for anyone trying to sleep. If I weren't checking out today, I'd be livid. Will never stay here again.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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IHGCare, Guest Relations Manager at Holiday Inn Midtown / 57th St, responded to this review, May 15, 2013
Dear Amos74,

Thank you for taking the time to express your thoughts and concerns. Please accept my sincerest apology for the issues you had with your room accommodations and the experience you had with the noise which affected your stay negatively. We are hospitality professionals who pride ourselves on delivering world class experience. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying with us and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 30, 2013

I stayed here with my Mum in Sept 2012. It was her 60th birthday present so the hotel had to be good, I didn't want it spoiling a trip of a life time, but I also didn't have the world to spend!
Went for the Holiday Inn although I was worried about the fact that some of the rooms had not bee refurbished and reports of mice!! However when we arrived all these fears vanished. Massive twin room with two kingsize beds, plenty of room to put all of our shopping.
Nice and quiet, didn't hear anything from any other room. We did eat breakfast here, however was a little strange, but that might have just been the difference between English & American! The only other thing, which again maybe a culture difference is just to have a kettle in the room instead of a coffee machine. We wanted to drink tea and had difficulty working out how to just get hot water!
Either way we had a fantastic stay one we will both remember for the rest of our lives.

Location wise, we walked pretty much everywhere so was a perfect location. Only about 10mins walk from Times Square, just take comfy shoes but you'll probably know that already!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brick, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 29, 2013

My daughter and I only spent one night ....and it was wonderful! Aldi, who took care of us at the Front Desk, was fantastic! He was knowledgeable, polite and so very nice! The room was very large for NYC standards and very clean. Be sure to ask for a room facing 56th St....very quiet! Only criticism was the bar. The Cosmo I ordered was probably one of the worst I've ever had. I should have brought to their attention instead of just leaving it. Overall...great visit!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
4 of 5 stars Reviewed April 28, 2013

I stayed in the Hotel with my mum and my best friend. It was really nice and clean but the doubel bed for 2 was to small. A littel to noisy on the floor, but the rest of the stay was good. The service at the Bar was very good, thanks to Ben for the good drinks.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
43 reviews 43 reviews
43 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed April 21, 2013

Stayed 4 nights - 2 nights for business, extended by 2 nights for pleasure.
My stay was satisfactory for both purposes - got a good night's sleep every night - despite being on a low floor overlooking 57th, outside noise was not a problem.
Location was convenient for my meetings in Midtown and my tourist jaunts all over Manhattan.
Lobby looks dated but I think they've done the best they can with it. Lobby bar was decent, and the little shop was convenient.
The rooftop pool is a great amenity. I hadn't brought my trunks so I didn't swim, but I enjoyed sitting up there for a while with a book. This would be a great place to cool off on a hot summer day.

  • Stayed June 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Midtown / 57th St, responded to this review, May 15, 2013
Dear GJM3,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst we are pleased with the good comment, We truly value the negative comments as this gives us the opportunity of improving what we can offer. Please accept our apology for the shortcomings you have experienced during your stay. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

Again, we wish to thank you for your input and hope to see you the next time you travel to our area.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Midtown / 57th St

Address: 440 West 57th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #335 of 457 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Midtown / 57th St 3*
Number of rooms: 597
Official Description (provided by the hotel):
Nestled in a quiet residential neighborhood, The Holiday Inn Midtown 57th Street is conveniently located to famous New York attractions. Just three blocks from Central Park and Carnegie Hall with Lincoln Center nearby. Situated within the Theater District, a Broadway show is a moment away. Fabulous shopping at Tiffany's, Niketown, Fifth Avenue, and 57th Street boutiques. JFK Airport and LaGuardia Airport are only 45 minutes away from this Manhattan hotel location. ... more   less 
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Also Known As:
Holiday Inn Midtown New York
Holiday Inn New York City
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Holiday Inn Manhattan Midtown

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