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Holiday Inn Midtown / 57th St: Traveler Reviews

3.0 of 5
440 West 57th Street, New York City, NY 10019 (Manhattan)
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Holiday Inn Midtown / 57th St
Ranked #293 of 435 hotels in New York City
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1,758 reviews from our community

Traveler rating
    217
    770
    479
    182
    109
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Families
485
 
Couples
385
 
Solo
109
 
Business
172
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Cairo, Egypt
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“A bit old, good loocation. You choose”
4 of 5 stars Reviewed March 15, 2013

The hotel location is good as it is walking distance from Times Square and Broadway. There are several places to eat around and lots of stores. The hotel is old except for the LCD screen in the rooms. Elevators are really old and a bit slow. The hotel has 2 towers, the south tower and the north tower. I prefer the rooms in the south tower as the bathroom is better. The heating in my room was not so good so am not sure if this is in all the hotel. The bed is comfortable and the rooms are spacious. The front desk staff are average (some of them are not so friendly) but I couldn't care less for that. The hotel is getting revamped starting October 2013

Room Tip: Try the south tower, better bathrooms
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Ask telerian about Holiday Inn Midtown / 57th St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin O, Front Office Manager at Holiday Inn Midtown / 57th St, responded to this review
March 20, 2013
Dear Telerian

Thank you for your review and in mentioning how the hotel is in such a good location and the great fact that it is walking distance to Time Square and Broadway. The hotel started the renovation which will include room furniture, wallpaper, fixtures. I appreciate you sharing your comments and will address Engineering Director regarding the heat so that we can ensure comfort level. I will share your comments with the front desk so that the level of service is exceptional, I genuinely apologize for any incovenience. We look forward to your next visit and in making sure its a pleasant stay.

Sincerely, Jasmin Ortiz-Cruz, Front Services Manager
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Tel Aviv, Israel
Top Contributor
54 reviews 54 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
“Large rooms good location”
4 of 5 stars Reviewed March 15, 2013

It's a deal for the location and comfort . the room is big , wi fi free but a bit slow and the restaurant is no more then a regular diner anywhere nothing too good to say about it.
Altogether good place for the price

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review
March 20, 2013
Thank You for taking your time to write a comment about our property. We are pleased to hear that our location was great and our rooms are large and comfortable. We sorry to hear that the Wi-Fi was slow during your stay and we are currently scheduled for renovation in all room which includes our Wi-Fi connections. We genuinely, apologize for any inconvenience you may have experience during your stay. We hope to offer you a more pleasant stay in the future after our full renovation is complete.

Sincerley,

Michael Melendez, Guest Service Supervisor
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Parkville, Maryland
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
“A surprisingly pleasant stay”
4 of 5 stars Reviewed March 14, 2013

We were looking for a clean, central, but most of all, comfortable hotel where we could relax at night after sightseeing during the day, that would not break the bank. Boy did we score with this one! Not inly was our room larger than most standard rooms in NYC, but the bedding was something you'd find in a 4 or 5 star suite. Our son did not want to get up the next morning, and told us he felt like he slept on a cloud! The bathroom was small, but updated, and clean. Everyone from the hotel's store, restaurant, concierge, and front desk were super friendly, especially to our 5 yr old, which was a great welcoming point.  Most of all, the atmosphere in the lobby was fantastic. The bartender even gave us free shots!! All this, snuggled in a 3 star hotel, with a 3 star price? Who knew?!?

Room Tip: Ask for a room with a view, or on a high floor. It will have great views, with tons of light!
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 12 more reviews by greenkoala2002 for New York City
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review
March 20, 2013
Thank you for taking your time to write a comment about our property. We are glad to hear that our hotel was to your standards. Our key goal at the Holiday Inn 57st is to leave our guest with a first class experience and a lasting memory. I express my gratitude again for your comments and we hope to see you soon in the near future.

Michael Melendez, Guest Service Supervisor
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Virginia Beach, Virginia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“Needs the revamping it is getting”
3 of 5 stars Reviewed March 14, 2013

For the price the hotel is a fair value. I was in the North Tower and the room was definitely dated. They just recently started renovations on the South Tower and the North is due to start January, 2014. I stayed 2 nights at an ARR of $175 so cannot complain about the price!
Service at the restaurant was spotty at best.
Service checking in was pleasant and efficient.
Convenient location in midtown Manhattan.
Agree about the tiny elevators but at least they had three available so never had much of a wait.
I would stay again at the same rate but if it pops over $200 would likely look elsewhere for a nicer place.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask mark s about Holiday Inn Midtown / 57th St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review
March 20, 2013
Thank you for sharing your comments regarding your experience at our property. You are correct in stating that we are in the process of renovations. I am happy to inform you that our renovation started this week which includes furniture, wallpaper and fixtures. We hope to offer a better product in the near future after our full renovations are completed.

Sincerely,

Michael Melendez, Guest Service Supervisor
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Frederick, Maryland
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“Good stay in Down Town New York.”
4 of 5 stars Reviewed March 13, 2013

This is great place to stay if you want to save a "little" more money as opposed to staying in Time Square. The hotel could use a little updating and remodeling to rooms. Elevators were VERY small for such a big hotel.Val-lay parking can be a little expensive But really that is being nit picky on my part. Good stay and location is the best thing about this place. Nice view also. I would really give it a 3 1/2 out of 5, but gave the 4 just because..LOL.. This is good and average stay for New York City. Best thing is location, location, location..:)

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask man1et about Holiday Inn Midtown / 57th St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jasmin O, Manager at Holiday Inn Midtown / 57th St, responded to this review
March 20, 2013
The Holiday Inn 57st wants to thank you for sharing your comments regarding your experience at our property. We are glad that you found our location and your stay up to your standards. I am pleased to inform you that our renovation started this week which includes furniture, wallpaper and fixtures. We hope to offer a better product in the near future after our full renovations are completed. We greatly appreciate your feedback and we hope to see you back in the near future.

Sincerely,
Michael Melendez, Guest Service Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Holiday Inn Midtown / 57th St

Also Known As:
Holiday Inn Midtown New York
Holiday Inn Midtown
Holiday Inn New York
Holiday Inn New York City
Holiday Inn Manhattan
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Address: 440 West 57th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#266 Family Hotels in New York City
Price Range: $$$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Nestled in a quiet residential neighborhood, The Holiday Inn Midtown 57th Street is conveniently located to famous New York attractions. Just three blocks from Central Park and Carnegie Hall with Lincoln Center nearby. Situated within the Theater District, a Broadway show is a moment away. Fabulous shopping at Tiffany's, Niketown, Fifth Avenue, and 57th Street boutiques. JFK Airport and LaGuardia Airport are only 45 minutes away from this Manhattan hotel location. ... more   less 
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