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“Great location!” 4 of 5 stars
Review of Holiday Inn Midtown / 57th St

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Holiday Inn Midtown / 57th St
3.0 of 5 Hotel   |   440 West 57th Street, New York City, NY 10019 (Hell's Kitchen)   |  
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Ranked #334 of 455 Hotels in New York City
New York City, New York
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
“Great location!”
4 of 5 stars Reviewed February 2, 2013

This hotel has some miles on it, but it's hard to beat the location and the price. You're close to Columbus Circle, so you can get anywhere in the city pretty quickly via subway. If the weather is nice, its a reasonable walk to midtown, Times Square, Central Park and the Upper West Side.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,523 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (365)
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London
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed January 31, 2013

Having stayed in NYC twice before, this hotel disappointed me. Being ignored at check in (whilst 3 people crowded round a computer at Reception) wasnt a good start. Then eventually someone asking me "what do you want" when they eventually saw me stood there with 2 suitcases at the check in desk....i bit my lip to avoid being sarcastic.

The room itself was spacious, with 2 double beds and it was warm, clean, great TV System. BUT the corridors outside the room had so little carpet or furniture that the noise of anyone walking to and from their room made it sound like they were with you in your room. The family in the room opposite had a screaming child ALL night and the party in the room next door had a wild time.

Lobby staff seem obsessed with arranging taxis for everyone. Might they be on commission????
You cant walk passed reception (even coming INTO the hotel) without being asked 2-3 times if you need a taxi.

Room Tip: Ask for the recently renovated block
See more room tips
  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Midtown / 57th St, responded to this review, February 13, 2013
Dear dr0pdead_g0rge0us,

Thank you for the review of our hotel that you recently posted on TripAdvisor. We are glad to read that you found the room spacious, warm and clean. I would like to take this opportunity to apologize for your dissatisfaction on some of our staff and services. Let me assure you this is not the norm. Your comments were duly noted and will be passed on to the appropriate departments. We appreciate feedback from our valued guests as this is our best resource for improving our hotel.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 29, 2013

This Holiday Inn is the midst of a complete room remodel. I was in the part that has NOT been remodeled and found it to be very nice. The room was clean the bed is comfy. Nice large screen TV in the room. Plenty of towels and hot water. The carpet appears clean. This hotel is no where near the subway but the bus stop is very close to either go downtown(towards Staten Island ferry) or to the east side.
Some restaurants nearby so you are not stuck eating in the hotel.
The front desk staff is rude and when I had trouble with the internet kiosk while trying to print my tickets it was suggested that I did not know how to print. The internet computers are run by some fly by night outfit with no one from the company near to help you. I suggest you find another way to get boarding passes or tickets rather than use the kiosk. The staff at the front desk were the only people who were not customer oriented

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tonyrefail
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 29, 2013

stayed in this hotel last october, front house staff friendly and polite, room was comfortable but dated,nice walk to 5th ave,times square, and theatres, carniege hall a short walk,hotel away from hustle and bustle,staff were great let us store our bags to go sightseeing as we only had a few hrs in the morning,

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
england
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 29, 2013

we stayed here for 6 nights & it was average for what we required.The location is very good which is close to central park ,broadway ,times square etc.the room we stayed in was in need of a makeover with little space to hang any clohes up & quite cold aswell {heater didnt work}.we had a buffet breakfast here only the once & that was enough..!!! The main bar area is spacious with an average selection of beers,The bar food was limited & rather dissapointing.most staff were friendly & polite but it sometimes felt as though it was a chore to access the hotels secure safe area.....I would recommend going to nearby bars & restaurants for a better selection.On a plus side the hotel is in a quiet area away from the hustle & bustle of the main attractions but in a short walking distance... PS take comfortable footwear with you,as you will need them

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Midtown / 57th St, responded to this review, August 13, 2013
Dear petertoonarmy1971,

Thank you for taking the time to post your comments. It is very nice to know that you liked our location. On the other hand, please accept my apologies for falling short of your expectations on some aspects of your stay. Rest assured that your comments will be looked into and take actions accordingly. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We hope to have the pleasure of welcoming you back again very soon.

Sincerely,

Karen G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 stars Reviewed January 28, 2013

We traveled to new York for my daughters 16th birthday. We stayed at the holiday inn which we were impressed with for the value. The rooms were spacious and comfy. Bathrooms could be cleaned a but better but overall we were pleases. Would definitely recommend this spot to friends and family.


  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 27, 2013

If you are looking for a good location with fair price a good option is the Holiday Inn Midtown in New York.
The staff is polite and tells you good tips about Midtown Manhattan and New York in general.

You will be near enough to theaters, Times Square and at the same time escaping the hustle and bustle of the Broadway area in a walking distance.

Good rates and quality!

Cons:
Avoid smoking rooms!

Room Tip: Avoid smoking rooms or you`ll be smelling like stale smoke. Terrible!
See more room tips
  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Midtown / 57th St

Address: 440 West 57th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #334 of 455 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Midtown / 57th St 3*
Number of rooms: 597
Official Description (provided by the hotel):
Nestled in a quiet residential neighborhood, The Holiday Inn Midtown 57th Street is conveniently located to famous New York attractions. Just three blocks from Central Park and Carnegie Hall with Lincoln Center nearby. Situated within the Theater District, a Broadway show is a moment away. Fabulous shopping at Tiffany's, Niketown, Fifth Avenue, and 57th Street boutiques. JFK Airport and LaGuardia Airport are only 45 minutes away from this Manhattan hotel location. ... more   less 
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Also Known As:
Holiday Inn Midtown New York
Holiday Inn New York City
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Holiday Inn Manhattan Midtown

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