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Holiday Inn Midtown / 57th St: Traveler Reviews

3.0 of 5
440 West 57th Street, New York City, NY 10019 (Manhattan)
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Holiday Inn Midtown / 57th St
Ranked #293 of 432 hotels in New York City
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1,758 reviews from our community

Traveler rating
    217
    770
    479
    182
    109
See reviews for
Families
485
 
Couples
385
 
Solo
109
 
Business
172
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
2 reviews
“Front desk employee”
3 of 5 stars Reviewed January 24, 2013 via mobile

I haven't gotten to the hotel yet but the service over the phone for the front desk already has me not wanting to come back. I am a 22 year old cancer patient and I needed something somewhat close to Sloan Kettering. My conversation with the lady at front desk was disappointing, I needed to change one of the days because my flight changed. The lady apparently didn't appreciate this and was extremely rude. I'm not canceling my entire stay because I need the location but if I could already base my stay on how the woman at the front desk alone has acted.. I give it 1 out of 10. I've worked at the holiday inn previously in my town for 3 years and people do NOT act like that. I have enough to worry about without a rude employee adding to it. So thank you to whoever ruined my night.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Ruthiedavenport about Holiday Inn Midtown / 57th St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Midtown / 57th St, responded to this review
February 7, 2013
Dear Ruthiedavenport,

Thank you very much for taking the time to share your comments online. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am deeply sorry about the inconvenience you may have experienced with our reception staff. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Again, I do apologize and regret that this impacted your experience with us.

Sincerely,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Decent Holiday”
4 of 5 stars Reviewed January 23, 2013

Stayed recently at Holiday Inn midtown. Very clean, nice rooms, nice breakfast. Reception staff could do with abit of training, not unpleasant but not exactly friendlly/welcoming - although it was very busy so maybe they were just fed-up! And we had just come from San Francisco where everyone seemed extremely friendly. But I think it was good value for money and good location. Walkable to a subway and to central park so I would certainly stay here again and would recommend it.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask aprilmb about Holiday Inn Midtown / 57th St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoCal
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
“Location”
4 of 5 stars Reviewed January 23, 2013

Personally, I find the location of this hotel to be perfect. It is in a relatively residential neighborhood, which means there are good small restaurants all around and the subway is about 3-4 blocks away (it is a major subway terminal and you can get anywhere easily). You can walk to Central Park and enjoy the best of the city from a vacation getaway perspective. The hotel itself is a little dated, but they are in the process of planning an upgrade to all the rooms. For the price, I was able to look past some of the things that need attention. We always enjoy a nightcap and surprisingly the bar always had a decent late night crowd. The bartenders make nice drinks and their cheesecake is fantastic. I am generally the type that uses my hotel room to sleep and change clothes, so all of the little amenities and perks people look for really do not matter to me. If you are the type of person that likes to spend a lot of time in your room, enjoy room service, etc, then stay somewhere else and pay a lot more money.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask BizTravellers about Holiday Inn Midtown / 57th St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bangalore
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Value for money”
4 of 5 stars Reviewed January 22, 2013

For the price they charge, you can't expect anything more in Manhattan. We were there for a convention, so only used the hotel for sleeping and breakfast. Did the job, although the wifi was flaky at times.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask lakepalace about Holiday Inn Midtown / 57th St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry Hall, Maryland, United States
1 review
“Family getaway”
3 of 5 stars Reviewed January 22, 2013 via mobile

I did not have a good impression when first checked in. We had a very stuffy guy who did not seemed to listen to anything I was saying. We just wanted our rooms together or adjoining. They were not. I had put in the request ahead of time. He told me I would then have to wait. I said it was okay and took what he offered.; He then showed attitude! Rooms were clean but bathrooms needed updating. The positive side is the information desk people were amazing. Very helpful and friendly. A real pleasure.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Kimberly H about Holiday Inn Midtown / 57th St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Midtown / 57th St

Also Known As:
Holiday Inn Midtown New York
Holiday Inn Midtown
Holiday Inn New York
Holiday Inn New York City
Holiday Inn Manhattan
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Address: 440 West 57th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#266 Family Hotels in New York City
Price Range: $$$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Nestled in a quiet residential neighborhood, The Holiday Inn Midtown 57th Street is conveniently located to famous New York attractions. Just three blocks from Central Park and Carnegie Hall with Lincoln Center nearby. Situated within the Theater District, a Broadway show is a moment away. Fabulous shopping at Tiffany's, Niketown, Fifth Avenue, and 57th Street boutiques. JFK Airport and LaGuardia Airport are only 45 minutes away from this Manhattan hotel location. ... more   less 
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Holiday Inn Midtown / 57th St
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