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Holiday Inn Midtown / 57th St: Traveler Reviews

3.0 of 5
440 West 57th Street, New York City, NY 10019 (Manhattan)
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Holiday Inn Midtown / 57th St
Ranked #293 of 432 hotels in New York City
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1,758 reviews from our community

Traveler rating
    217
    770
    479
    182
    109
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Families
485
 
Couples
385
 
Solo
109
 
Business
172
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
SoCal
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
“Location”
4 of 5 stars Reviewed January 23, 2013

Personally, I find the location of this hotel to be perfect. It is in a relatively residential neighborhood, which means there are good small restaurants all around and the subway is about 3-4 blocks away (it is a major subway terminal and you can get anywhere easily). You can walk to Central Park and enjoy the best of the city from a vacation getaway perspective. The hotel itself is a little dated, but they are in the process of planning an upgrade to all the rooms. For the price, I was able to look past some of the things that need attention. We always enjoy a nightcap and surprisingly the bar always had a decent late night crowd. The bartenders make nice drinks and their cheesecake is fantastic. I am generally the type that uses my hotel room to sleep and change clothes, so all of the little amenities and perks people look for really do not matter to me. If you are the type of person that likes to spend a lot of time in your room, enjoy room service, etc, then stay somewhere else and pay a lot more money.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bangalore
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Value for money”
4 of 5 stars Reviewed January 22, 2013

For the price they charge, you can't expect anything more in Manhattan. We were there for a convention, so only used the hotel for sleeping and breakfast. Did the job, although the wifi was flaky at times.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perry Hall, Maryland, United States
1 review
“Family getaway”
3 of 5 stars Reviewed January 22, 2013 via mobile

I did not have a good impression when first checked in. We had a very stuffy guy who did not seemed to listen to anything I was saying. We just wanted our rooms together or adjoining. They were not. I had put in the request ahead of time. He told me I would then have to wait. I said it was okay and took what he offered.; He then showed attitude! Rooms were clean but bathrooms needed updating. The positive side is the information desk people were amazing. Very helpful and friendly. A real pleasure.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Cayman
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Overall Good”
4 of 5 stars Reviewed January 22, 2013

I'll begin with the Pros then the Cons.
I stayed at the Holiday Inn for the weekend, as I was on a class trip. We arrived to the hotel at around 11, and the staff were very helpful in getting us all to our rooms as quickly as possible.
Considering this is a Holiday Inn, I was very pleased with the room. I shared with 1 girl and we had more than enough space, especially considering it is a New York Hotel. We had a flat screen TV and the beds were clean and comfortable. The bathroom was small, but it was to be expected for New York. There is also a shop downstairs that stays open until 12 (very convenient if you're like me and forget your toothpaste). The location of the hotel is great. There is a starbucks about a 3 minute walk away. It is 5 minutes from Central park and about 8 from Times Square.
The room was nice, however they do need alot of TLC.

The inside of the closet seemed to be falling apart, and the toilet would not flush when we arrived. We called the front desk and someone arrived within 15 minutes. The water in the shower was always hot, although pressure was a bit of an issue. I'd also say the walls are very thin which might affect you greatly if you're a light sleeper, but it wasn't that bad for me. I would ask for a room on a LOW floor. The elevator was slightly frightening for me, as it semeed it could stop at any moment and a classmate of mine actually said she was stuck in it for a few minutes one evening.

I can't speak of room rates as my school booked the trip however, all in all you come to NY for the city not the hotel. I would definitley come back and/or reccomend this hotel to anyone.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincolnshire
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Its a good job they are upgrading the hotel although they want to consider upgrading some of the staff!”
3 of 5 stars Reviewed January 22, 2013 via mobile

I expect to feel welcome upon arrival and 1st impressions really count. The reception team just dont cut the mustard. The cleaning staff put them to shame: friendly...warm...go that extra mile to help....concierge staff-very helpful....the staff create the atmosphere and this needs addressing during revamp! Cold rooms luke warm water locked windows shabby bathrooms.....oh and back to the staff as I remember the abrupt blonde host dressed in scruffy attire ready to pounce on guests inbetween supping coffee and gossiping with another I presume member of staff....no uniform and yet not a manager....not very professional.
Location might be great but it'll take more than a fancy make-over to convince me this hotel can be great.....apologise all you like on the wall Im paying for this hotel NOW!

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask cyonce777 about Holiday Inn Midtown / 57th St
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Midtown / 57th St, responded to this review
February 6, 2013
Dear cyonce777,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because our staff did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Holiday Inn Midtown / 57th St

Also Known As:
Holiday Inn Midtown New York
Holiday Inn Midtown
Holiday Inn New York
Holiday Inn New York City
Holiday Inn Manhattan
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Address: 440 West 57th Street, New York City, NY 10019
Phone Number:
Region: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#266 Family Hotels in New York City
Price Range: $$$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Nestled in a quiet residential neighborhood, The Holiday Inn Midtown 57th Street is conveniently located to famous New York attractions. Just three blocks from Central Park and Carnegie Hall with Lincoln Center nearby. Situated within the Theater District, a Broadway show is a moment away. Fabulous shopping at Tiffany's, Niketown, Fifth Avenue, and 57th Street boutiques. JFK Airport and LaGuardia Airport are only 45 minutes away from this Manhattan hotel location. ... more   less 
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