For the price they charge, you can't expect anything more in Manhattan. We were there for a convention, so only used the hotel for sleeping and breakfast. Did the job, although the wifi was flaky at times.

I did not have a good impression when first checked in. We had a very stuffy guy who did not seemed to listen to anything I was saying. We just wanted our rooms together or adjoining. They were not. I had put in the request ahead of time. He told me I would then have to wait. I said it was okay and took what he offered.; He then showed attitude! Rooms were clean but bathrooms needed updating. The positive side is the information desk people were amazing. Very helpful and friendly. A real pleasure.

I'll begin with the Pros then the Cons.
I stayed at the Holiday Inn for the weekend, as I was on a class trip. We arrived to the hotel at around 11, and the staff were very helpful in getting us all to our rooms as quickly as possible.
Considering this is a Holiday Inn, I was very pleased with the room. I shared with 1 girl and we had more than enough space, especially considering it is a New York Hotel. We had a flat screen TV and the beds were clean and comfortable. The bathroom was small, but it was to be expected for New York. There is also a shop downstairs that stays open until 12 (very convenient if you're like me and forget your toothpaste). The location of the hotel is great. There is a starbucks about a 3 minute walk away. It is 5 minutes from Central park and about 8 from Times Square.
The room was nice, however they do need alot of TLC.

The inside of the closet seemed to be falling apart, and the toilet would not flush when we arrived. We called the front desk and someone arrived within 15 minutes. The water in the shower was always hot, although pressure was a bit of an issue. I'd also say the walls are very thin which might affect you greatly if you're a light sleeper, but it wasn't that bad for me. I would ask for a room on a LOW floor. The elevator was slightly frightening for me, as it semeed it could stop at any moment and a classmate of mine actually said she was stuck in it for a few minutes one evening.

I can't speak of room rates as my school booked the trip however, all in all you come to NY for the city not the hotel. I would definitley come back and/or reccomend this hotel to anyone.

I expect to feel welcome upon arrival and 1st impressions really count. The reception team just dont cut the mustard. The cleaning staff put them to shame: friendly...warm...go that extra mile to help....concierge staff-very helpful....the staff create the atmosphere and this needs addressing during revamp! Cold rooms luke warm water locked windows shabby bathrooms.....oh and back to the staff as I remember the abrupt blonde host dressed in scruffy attire ready to pounce on guests inbetween supping coffee and gossiping with another I presume member of staff....no uniform and yet not a manager....not very professional.
Location might be great but it'll take more than a fancy make-over to convince me this hotel can be great.....apologise all you like on the wall Im paying for this hotel NOW!