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“Nice” 5 of 5 stars
Review of Holiday Inn Midtown / 57th St

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Holiday Inn Midtown / 57th St
3.0 of 5 Hotel   |   440 West 57th Street, New York City, NY 10019 (Hell's Kitchen)   |  
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Ranked #328 of 452 hotels in New York City
Milwaukee, Wisconsin
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Nice”
5 of 5 stars Reviewed January 4, 2013

Very clean room. Staff was helpful and friendly. Location was great, not too close to the business of midtown but not too far away to stay relavent to attractions. Stayed on New Years Eve and will be back in the summer to try the rough top pool! The parking was reasonable as well.

Room Tip: They are apparently remodeling the rooms in tower B, we stayed in tower A which is set for remodel s...
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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2,362 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (330)
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Zwolle, Nederland
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 4, 2013

large hotel, not very luxurious, in the centre of Manhattan, no restaurant included but there are plenty breakfast opportunities close by. Subway station is close as well, just like the cross-town buss-stop. When we were there, New York Giants had just won the superbowl, so the whole of NYC went somewhat crazy......!

  • Stayed February 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 4, 2013

The hotel has everything you need for a stay in Manhattan - nothing fancy but more than enough to have a pleasant stay. Location is EXCELLENT (walking distance to Central Park, Time Square, Fifth Avenue, etc.)

Staff was friendly and competent, the rooms were kept clean and we had no troubles whatsoever.

Indeed, the hotel looks a little dated but who cares? You are in NYC, spend your time outside of the hotel!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
warrington
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 3, 2013 via mobile

Overall we enjoyed our stay here, the staff were friendly and though the room desperately needs the promised overhaul in 2013, we were pleasantly surprised given some of the mixed reviews you will read along with this one. The locatiion was fantastic with Central Park and 5th Ave on your doorstep. The beds were comfy, the room was clean, the bathroom was small and oddly designed, but breakfast was good and not too pricey. if you get the right price i would recommend.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 3, 2013

We stayed in the hotel for 6 nights and apart from a bad experience on our first night (We were moved rooms immediately the next morning) we had no problems at all. The only thing that I would say was bad is the hotel is very dated. On the corridor of the first room we stayed in I was reminded strongly of the hotel in The Shining. Also the lifts are a little slow and rattly. However, the location is excellent and is literally 10 minutes walk from both Times Square and Central Park. It is also only about a 20 minute walk from 5th Avenue which was great for us as we were on a shopping holiday and it wasn't too far to lug our bags back to. The staff were very friendly, especially the cleaners and we were given the option of one of the hotels private cars for our return journey to the airport which I think was a great perk. I would recommend it, it's only basic but when you're in Manhattan you don't need to spend a lot of time in your hotel room. When you do there is a coffee machine in each room and free Wi-Fi throughout the hotel.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, Connecticut
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 3, 2013

Our family went to NYC on December 23rd overnight and stayed at the Holiday Inn! The room was clean and a good size. The bathroom was little small but it was worth it to have the extra space in the room. We drove in from CT and used the parking at the hotel. It was $27.00 for 24 hours. That is very reasonable in NYC. The hotel is very close to Central Park West. We walked to 5th Avenue and Times Square. We didn't pay much for the hotel so it was a great value for what we got. However if I had to pay $300.00 or more I would probably stay closer to Time Square.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Worcester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed January 2, 2013

Once you got past reception the hotel was tired and the room very substandard. The double room was dark, The heating didn't work, the air con didn't work - there wasn't even a dial on the temperature setting - it had obviously gone missing ages before. The double bed had one bedside table and one bedside light - useless if two of you want to read in bed. The wardrobe had just 5 coathangers in total for two people. As there were two of us with 3 cases of clothes we had to live out of the suitcases.

The bathroom fan ran continuosly 24 hrs per day and as it was next to the bed the noise kept us awake.

On checking out we wanted to leave our cases at the hotel for 2 hours before our airport taxi arrived. A member of staff attempted to charge us $5 per case for the priviledge. Instead we just sat in reception with the cases rather than submit to a member of staff trying to operate his own profit making scam ( the charge was not Company policy), although a senior member of staff knew of the practice as we saw him tell the employee to return the cash when another guest complained.

From experience I expected far more from a Holiday Inn - this was the worst by far.

I wrote an e-mail of complaint on returning home but to no great surprise I received no reply.

AVOID

Room Tip: Avoid this hotel.
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Midtown / 57th St, responded to this review, July 17, 2013
Dear barrie o,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret you received service which was less than satisfactory. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Midtown / 57th St

Address: 440 West 57th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #328 of 452 hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Midtown / 57th St 3*
Official Description (provided by the hotel):
Nestled in a quiet residential neighborhood, The Holiday Inn Midtown 57th Street is conveniently located to famous New York attractions. Just three blocks from Central Park and Carnegie Hall with Lincoln Center nearby. Situated within the Theater District, a Broadway show is a moment away. Fabulous shopping at Tiffany's, Niketown, Fifth Avenue, and 57th Street boutiques. JFK Airport and LaGuardia Airport are only 45 minutes away from this Manhattan hotel location. ... more   less 
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Also Known As:
Holiday Inn Midtown New York
Holiday Inn New York City
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Holiday Inn Manhattan Midtown

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