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“Expensive and well worth avoiding” 1 of 5 stars
Review of Holiday Inn Midtown / 57th St

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Holiday Inn Midtown / 57th St
3.0 of 5 Hotel   |   440 West 57th Street, New York City, NY 10019 (Hell's Kitchen)   |  
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Ranked #336 of 457 Hotels in New York City
Worcester, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
“Expensive and well worth avoiding”
1 of 5 stars Reviewed January 2, 2013

Once you got past reception the hotel was tired and the room very substandard. The double room was dark, The heating didn't work, the air con didn't work - there wasn't even a dial on the temperature setting - it had obviously gone missing ages before. The double bed had one bedside table and one bedside light - useless if two of you want to read in bed. The wardrobe had just 5 coathangers in total for two people. As there were two of us with 3 cases of clothes we had to live out of the suitcases.

The bathroom fan ran continuosly 24 hrs per day and as it was next to the bed the noise kept us awake.

On checking out we wanted to leave our cases at the hotel for 2 hours before our airport taxi arrived. A member of staff attempted to charge us $5 per case for the priviledge. Instead we just sat in reception with the cases rather than submit to a member of staff trying to operate his own profit making scam ( the charge was not Company policy), although a senior member of staff knew of the practice as we saw him tell the employee to return the cash when another guest complained.

From experience I expected far more from a Holiday Inn - this was the worst by far.

I wrote an e-mail of complaint on returning home but to no great surprise I received no reply.

AVOID

Room Tip: Avoid this hotel.
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Midtown / 57th St, responded to this review, July 17, 2013
Dear barrie o,

Thank you for sharing your feedback regarding your stay with us. Guest satisfaction is important to us and we try our hardest to make sure all of our guests have a rewarding experience at our hotel. We are so sorry to see you did not enjoy your overall experience with us and regret you received service which was less than satisfactory. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,575 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (380)
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Ardrossan, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 1, 2013 via mobile

Only 2 blocks from central park, as well as the natural history museam and the pick up point for the open top tour bus, get the red bus not the yellow one, as the red one runs longer. It takes you to all the central stops for the statue of liberty, ellis island etc, wasnt impressed with the empire state building, a long wait just to look over the city. Clean hotel easy to find, restaurant on site and near by. Staff freindly, room service good to. Buy the city pass to see all the sites, you save a lot of money.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Central VA
Contributor
18 reviews 18 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 29, 2012

Just read a review by "ruiNruiN" stating there is not subway service nearby to Times Square or Hell's Kitchen. However, there is a subway entrance less than a 2 minute walk up 57th St, for the Columbus Circle/59th Street Station. The entrance is right next to Sur La Table. This station is served by the 1,2,A,B,C and D trains. You can get anywhere in the city from here via subway. IMO, if you are looking for a reasonable hotel and plan on using the subway - this is the place for you. And, if you'd like to walk and explore Central Park, Times Square, Hell's Kitchen, Theater District, Lincoln Center are all within walking distance (depending of course on what you consider to be a 'reasonable' walk). Cold weather, rain, etc, can certainly make walking not much fun.
Our room was on the 8th floor (North Tower A) and I read signs the rooms were going to be renovated, ours appeared to have new carpet, bedding, furnishings and TV. The beds were very comfortable, the room was very large (especially for NYC). We never used the heat or AC so I can't comment on other's complaints about that. The bathroom was clean, fixtures worked well and plenty of water pressure and hot water. Our room was ready early and the front desk was pleasant and quick. Being on the 8th floor, were is some 'city noise' but it was not bothersome. There are so many great places to eat around the hotel, we did not dine there. We would usually get breakfast at Morning Star, Route 66 Cafe or Europan Bakery. For dinner we had excellent meals at Whym, Puttanesca and Kennedy's. All of the food offerings around here are very reasonably priced.
The only reason I didn't rate it 'excellent' is..well, it's still a Holiday Inn - I would say it's an 'excellent' Holiday Inn and a very good++ hotel in general.
We stayed here from 12/22-12/26/12 and had great time in NYC. I would recommend this hotel and would stay here again.

Room Tip: Our North Tower 8th floor room appeared to have new carpet, furnishings, bedding and TV. A little st...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 27, 2012

big room for manhattan at very good price, lobby was nice and clean, good big bar area, rooms were older for sure, bathrooms very bad but oh well it was cheap, could not get the air/heat working only stayed one night but fine if your not planning on being in your room for a long time.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 26, 2012

Spent a night here after three excruciating nights in a hostel. Felt like a huge breath of fresh air! The check-in process was quick and efficient. I got there early but they were ready to give me a room right away. The room was clean, spacious and well-maintained. Concierge was helpful and knowledgeable. Breakfast in the restaurant was ok. The location, though, is not that great. There's absolutely no subway station nearby with lines that would take you to Times Sq. If you want to go to places in Times Sq or Hell's Kitchen the easiest way to do it is to walk 10 blocks. I'm from Texas so too much walking is incompatible with with life in my book, especially when it's freezing out. Otherwise, this place was great and I would consider staying here again if there's a good deal coming along.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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philadelphia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 26, 2012

My family and i have stayed in this hotel for the last couple of years for the weekend. Close to time square and lots of a attractions for fraction of te price. Parking is reasonable for NY. $44 but if you stay in the hotel it's only $27. Highly reccommend for a short stay great for budget. Elevelors are slow that's the only down fall.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 22, 2012

Overall I really enjoyed my stay. When we first arrived the front desk was very friendly and answered all of the questions we had. The rooms had a nice size tv and we actually had a view unlike the other hotels we stayed in during our previous trips to the city. They also had free hbo which was really nice. There were subways only 2 blocks away which was nice and a cvs on the corner. We had a queen size bed which was enough but I'm used to staying in a king. Everything was clean and there were no signs of bugs or anything of the sort. The lobby was decorated for the holidays and was very pretty. The only bad things I can think for this hotel are the elevators are very small although we never had to wait more than 2 turns you could only fit about 5 people max with no luggage. Whenever someone was in the hall you could here it very clear but I never heard anyone in their rooms. And the last thing was that even though the subways were close the hotel itself was not by many attractions so had to take the subway in order to get certain places. Although we don't mind to walk and we would walk the 20 minutes it took toget to times square. Overall I would stay here again and in the summer they had a rooftop pool so we will have to come back when it's open.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

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Additional Information about Holiday Inn Midtown / 57th St

Address: 440 West 57th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #336 of 457 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Midtown / 57th St 3*
Number of rooms: 597
Official Description (provided by the hotel):
Nestled in a quiet residential neighborhood, The Holiday Inn Midtown 57th Street is conveniently located to famous New York attractions. Just three blocks from Central Park and Carnegie Hall with Lincoln Center nearby. Situated within the Theater District, a Broadway show is a moment away. Fabulous shopping at Tiffany's, Niketown, Fifth Avenue, and 57th Street boutiques. JFK Airport and LaGuardia Airport are only 45 minutes away from this Manhattan hotel location. ... more   less 
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Also Known As:
Holiday Inn Midtown New York
Holiday Inn New York City
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Holiday Inn Manhattan Midtown

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