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“Better than reviews!” 4 of 5 stars
Review of Holiday Inn Midtown / 57th St

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Holiday Inn Midtown / 57th St
3.0 of 5 Hotel   |   440 West 57th Street, New York City, NY 10019 (Hell's Kitchen)   |  
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Ranked #327 of 451 hotels in New York City
Baxter, MN
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Better than reviews!”
4 of 5 stars Reviewed November 11, 2012

I stayed at this hotel from 11/8-11/11/12. Upon arrival, check-in was handled efficiently and in a friendly, hospitable manner by front desk staff. I was on my way to my room within 10 minutes, which included waiting my turn in line. I do not understand the reviews of those who were disappointed in this hotel. It is nice and well-kept. My room was not only pleasant and clean, but it was decorated nicely and even in a contemporary way, in spite of the hotel's information that rooms would be updated in 2013. No complaints! Housekeeping staff was very attentive and good, and I commend them for their work and friendliness. All staff with whom I interacted were professional and have clearly been through excellent training. I met the owner of the hotel in the elevator one evening and we carried on a short, fun conversation. This hotel is actually in a pretty perfect location just four blocks from Columbus Circle and Central Park, an easy 15-minute walk from Times Square and the theater district and, maybe most satisfyingly, in a bit of a quiet neighborhood just blocks from the Hudson River with plenty of local diners, Starbucks and markets within two blocks.

I would return to this hotel easily and, next time I am in NYC, quite likely will. The rating for this hotel is appropriate. It does not present greatly luxurious amenities, but it is also not a low-end hotel by any means. It is very comfortable and will suit most travelers very nicely. I was in town for a conference.

Room Tip: North Tower room on floor 17 offered nice views and quiet nights.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (317)
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Harpswell, Maine
Top Contributor
133 reviews 133 reviews
20 hotel reviews
Reviews in 45 cities Reviews in 45 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed November 11, 2012

The ease of check in and the overall room comfort was pleasant and to be expected of a Holiday Inn. A couple of things which are not uncommon in NY hotels. The air conditioning didn't work. When the desk was called they informed that the system had been changed over for the winter and heat was all that was provided. Luckily the windows cracked open and although there was street noise we could be comfortable. Also the shower leaked rather profusely. We reported it twice as there was a good deal of water being wasted which is always troubling. It was not fixed and is probably still leaking.
Good location, near the Park, museums and transportation. We walked almost everywhere as it was easy to do so.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 8, 2012 via mobile

We were victims of 2012 HURRICANE SANDY. And when our niece saved us by allowing us to CRASH a room that Her employer proceed fir her we were forever greatful. She had a room with a king size bed and spacious sitting area. We all crashed in the floor and the kids took the bed. Shower was clean. And i liked that te sinks were outside the room. Very clean. We know from my previous review I'm a freak about cleanliness. We had good room service and meals and slept good. In the second night, her boss hooked us up with a discounted room of 270( not bad for 57th street nyc. At a 199.99 rate. PERFECT. We had another night of safety. The room was clean and warm with 2 immaculately done beds (brand new sheets). The only thing was there was no hot water due to that witch SANDY. NP Couldn't ask for anything more.
I do know however this was not one if the renovated rooms. Those must be spectacular. I am greatful to our niece her boss and the holiday inn!

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Greensboro, North Carolina
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 7, 2012

This conveniently located (near the theater district and not too far from Central Park and the Lincoln Center) and reasonably priced hotel will meet (and prbably not exceed) your expectations. Our room was ready early, of reasonable size, and was quite clean. Based on these factors, including price and location, we would stay here again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 7, 2012 via mobile

We stayed here just last week, we arrived a day before hurricane sandy, and spent the whole time during the storm didn't lose any power, nor any tv reception during the storm, the location is great only a short distance away from everything 5mins to Central Park, and 10-15min walk to Times Square and herald square where all the good shops are. Overall the hotel is great if you need a hotel away from the action but still only a short distance back into it.

Stayed October 2012, traveled as a couple
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Bolton, United Kingdom
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 6, 2012

Close to Central Park and easy to get to many attractions in NYC. Our room was large,especially for a midtown hotel. The breakfast buffet was good but not included in the price. There were 2 good Irish pubs/restaurants close by.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 6, 2012

Hotel Staff very rude and unhelpful except for the concierge who was most obliging. The food in the hotel was the worst Ive ever eaten and we spent two nights with no hot water, and no discount because it wasnt "their fault". The room was very clean and comfortable but their was a lot of activity all through the night. I would not recommend this hotel to anyone I know.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Midtown / 57th St, responded to this review, November 27, 2012
Dear nicnadlea,

Thank you for taking the time to post your comments. I am so glad your liked you room accommodations. Please allow me to apologize for the issues you had with the hot water and the unacceptable service you received that fell below your expectations. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests. Thank you for staying and we hope you give us a chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Midtown / 57th St

Address: 440 West 57th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #327 of 451 hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Midtown / 57th St 3*
Official Description (provided by the hotel):
Nestled in a quiet residential neighborhood, The Holiday Inn Midtown 57th Street is conveniently located to famous New York attractions. Just three blocks from Central Park and Carnegie Hall with Lincoln Center nearby. Situated within the Theater District, a Broadway show is a moment away. Fabulous shopping at Tiffany's, Niketown, Fifth Avenue, and 57th Street boutiques. JFK Airport and LaGuardia Airport are only 45 minutes away from this Manhattan hotel location. ... more   less 
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Also Known As:
Holiday Inn Midtown New York
Holiday Inn New York City
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Holiday Inn Manhattan Midtown

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