This was our second stay here in 5 months.
Although everything was fine, and we got what we reserved, I couldn't help shaking the feeling that it was better the first time. It's hard not to compare when the stays were so close together. I'm not high maintenance but we were made to feel "special" with little perks on the first visit, so my expectations came from that. This visit was during a tourist time, so that probably factors in.
It started at check-in when the first time couple next to us were offered a free upgrade. Being I was a return, I asked if it was possible to be upgraded. I was told that there was no record of us being return customers. Turns out our last stay was put under my daughter's name? by mistake.
Then, the manager checked our rate, and mentioned what a good rate we had managed to get. No upgrade.
I don't know if it was just the way things were communicated, but I couldn't help but feel that because we found a good rate, we didn't qualify for an upgrade. Anyhow, no biggie. Not all hotels will give upgrades. We got what we paid for.
The room was fine, although the view was terrible. We faced a building and some pipes. The bed was terrific! Very comfy and as mentioned in my first review, excellent linens. Love the feel of the sheets here!
Our room was always super clean and fresh. The turndown ladies, Eloyda and Flavia took great care of us, and were friendly and pleasant.
The lounge was wonderful, with great service and really nice choices of food and drink.
The common areas are clean and well decorated. The staff is courteous.
I do recommend this hotel. It's a lovely place to call home for a few days.
I would stay here again.