I hated absolutely everything about this hotel, and will try to classify what I hated most by order of priority:
- Firstly, the standard of the rooms was quite shocking for such a hotel, such prices and such location. Maybe it is because I am used to European standards, but I was so shocked to see the rooms, how old the bathrooms looked like, the total lack of modernity. No shower caps, no bathing robe, no slippers, no coton, no nothing. It is truly a voyage back in time – back in the 1990s at least.
- Secondly, I was globally shocked by the overall lack of attention, competence and professionalism of the hotel staff. They do not do anything to help you solve your problems. Let me give you a few examples: my room had an air conditioning problem and it was freezing in there (especially in autumn!). I raised that issue several times to the reception: nothing was done. After an umpteenth complaint, they eventually sent someone to look at the issue. Conclusion: “oh well, we cannot do anything, do you want blankets?”. When I replied that I preferred having a NORMAL room, they replied that it was impossible and could only offer blankets. Those blankets eventually came after I requested it for the 2nd time and spent an entire night in the cold, freezing air of the room. The guy who brought those blankets shouted himself “Oh my god, it so FREEZING in your room!”. Another example: I had brought my own tea from Europe and wanted to drink it at night. When I asked if I could have a kettle, they told me it was impossible and could drink their own bad tea with their own weird and specific machine – which also makes a horrible coffee by the way. Just no will to make you feel at ease and comfortable.
- Finally, the quality of breakfast is an important criteria for me when choosing a hotel – especially when I’m in vacation. But at Hilton Manhattan East: run away from their breakfast. The breakfast there is an ABSOLUTE joke. It was SO bad that after only 3 days, I skipped it entirely and preferred having breakfast outside (there is a nice espresso bar close to Grand Central: much less expensive, and way better food). The fruits were tasteless. The cheese was fluorescent and industrial. The eggs are not real and are made out of powder. The orange juice is not made out of fresh orange juices. Globally, the breakfast looks like it’s been sitting there for the past 50 years: nothing is fresh, nothing is tasty, the choice is incredibly limited and everything is globally disgusting. And SO expensive for what it is. So, my advice: either go outside, or buy your own fruit and cereal at a supermarket the day before: you will badly start your day with Hilton’s option.
(The only positive thing about their breakfast is the people serving it – they are the rare smiling and friendly people in that place).
They have a “nice” (only in appearance) space where they sell salads, sandwiches, etc: RUN AWAY from there too. I bought food there once, and the food tasted as if it had been prepared 1 week prior. So not fresh, so not good. I do not understand how they’re not able to prepare FRESH food! (Oh and also: they refuse to heat any food that you may buy outside. You have to either stick with their in-house disgusting food, or eat out in a restaurant: no possibility to chill in your room with your own food).
To sum it up (and the examples above are not exhaustive): these were my only vacations of the year that I specially took in that hotel in New York. Although I spent an incredible time outside, my vacations were spoiled by the fact that I dreaded coming back to that hotel each night. I did not feel good there, I did not feel comfortable, and I was eventually glad to go back home (happy to leave the hotel, even though sad to leave the city). I plan to go back to NY next year, and my choice will definitely be Westin hotel close by – I will not go back to Hilton Manhattan East, and I will certainly never recommend it.
- Official Description (provided by the hotel):
- Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Midtown East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more less
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- Also Known As:
- Hilton Manhattan East Hotel New York City
- Tudor Hotel United Nations
- Crowne Plaza United Nations
- Tudor Hotel New York City