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“Great location” 5 of 5 stars
Review of Hilton Manhattan East

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Hilton Manhattan East
4.0 of 5 Hotel   |   304 E. 42nd Street, New York City, NY 10017 (Midtown)   |  
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Ranked #231 of 464 Hotels in New York City
Weymouth, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great location”
5 of 5 stars Reviewed yesterday NEW

We stayed for 4 nights 5 days in may. great location just two blocks from grand central terminal. Staff were friendly and room was large.
we ate breakfast at a local 24 hour cafe/supermarket. excellent range of cooked food, fruit and takeaways, drinks. It set us up for the day.

Also convenient if you catch the shuttle from airport to grand central terminal.

Room Tip: Our room was quiet and suited our needs as a good base for our stay in new york
See more room tips
  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,566 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
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English first
Manchester, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I wanted to be away from Time Square on this visit and Hilton Manhattan East was perfect. Less than 10 minutes walk to Grand Central Station and within 20 minutes walk you would be in the heart of times square. Plenty of bars, shops, restaurants just steps away.

It was my partners birthday and the hotel upgraded us to a suite with an outdoor terrace which was excellent and really made our stay perfect. Beds very comfortable.

The lady who checked us in was helpful and very nice. Didn't get the same on check-out unfortunately.

We decided to pre-book breakfast which was fine but expected a full extensive Hilton breakfast what you get in the UK with choice of pancakes, omelettes, waffles etc. However what was provided was fresh and very good. Staff serving were superb.

We were also in house when the President stayed on the Friday night. It was a bit of hassle going through security and having the secret service watch your every move but for us Brits we just found it very exciting. Credit to the hotel for being able to operate and provide service to guests when there was so much security inside and outside the building.

We pre-booked our private airport shuttle in/out prior to arrival with the hotel's concierge. On arrival at JFK we had to wait over 30 minutes and eventually chase up our transfer when I expected a sign with my name waiting at the airport for the money I paid. The return was average. I wouldn't book through the hotel on a future trip.

Would stay again and recommend if you want to be away from the main tourist spots.

  • Stayed July 2015, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, yesterday
Dear Janine C,

I want to first tell you we always appreciate good guest feedback for our property so that we can continue to better our service. I will be sure to go over this review with my Front Office team to show them that our checkout process is just as important as checkin so that we can keep our guests always coming back. I am happy to see that you saw our team worked very hard during President Obama's stay with us to make sure that you all still felt like VIP's as well. I hope in the future you will decide to stay with us.

Best Wishes,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Really enjoyed this small sized Hilton. All the staffs are very friendly to make sure the guest happy. It is hard to receive this type of service in Giant Hotel. It was great experience for me in NYC.

  • Stayed July 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, yesterday
Dear Valued Guest,

Thank you for the great review of our hotel. Our team is known in this area for always going the extra mile to ensure any guest that walks through our door is kept happy and wanting to come back. We would love to see you stay with us again soon.

Best Regards,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
4 of 5 stars Reviewed 3 days ago NEW

The Hilton Manhattan East has been our NYC go-to home away from home for many, many years. Even going back to the days when it was still the Tudor Hotel. We like the boutique hotel atmosphere and the rooms. Dennis the doorman is an especially nice and very friendly guy and very helpful. Dennis has been there for many years and is a true asset to this hotel.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, yesterday
Dear RJF_Atlanta2015,

Thank you for the great review of our property. I was very happy to see that Dennis was able to take such great care of you as he is an essential asset to our team. He has been here for years and still is a model employee. We would love to have you back again soon.

Best Wishes,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I went there for business and stayed two nights. The rooms could definitely be cleaner and service be friendlier. The rooms have this typical smell that they will never manage to get without doing a total refurbishment. I think there are better options in that area for same price.

  • Stayed March 2015, traveled on business
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, yesterday
Dear Tobias M,

Thank you for the feedback of our property. We are always looking for ways to improve the overall quality of our service and our product. I am shocked to hear that you were unhappy with our service as we normally get rave reviews as seen by many other TripAdvisor reviews. As for our rooms we do go for an older vintage feel as we are an Historic Hotel of America. Given this may not be your style I can understand if you are looking for a different property.

Sincerely,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I LOVED this hotel. It is in a great location, quieter than near Time Square which is a tourist hell, staff are fantastic, rooms are great, small but most hotel rooms in NY are included big hotels like The Plaza, Waldorf Astoria, that's just the way it is in NY. We got a free breakfast for three worth $90 just because they had to have a look at my television that wouldn't work, but that was sorted in five minutes. Can't fault it, will be staying there again, plus we had the amazing experience of President Obama staying for a night there whilst there, there was tonnes of security but it just added to the experience and the secret service, fired officers and police officers were helpful, friendly and professional and a joy, it was brilliant. Would stay there again in a heartbeat.

  • Stayed July 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, yesterday
Dear Louise H,

We were all very appreciative of your great review of our property. I was happy to see that my team was able to take care of you when an issue arose in your room. We can't promise everything will go perfect during your stay however we can always guarantee that we will always do our best to keep you happy and continuing to come back. Hope to see you with us again soon. The property was lucky enough to secure President Obama for the night as we are making ourselves known as a property that can handle just about any kind of hotel guest.

Best Regards,
Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Marlboro
1 review
5 of 5 stars Reviewed 1 week ago NEW

I love this hotel. It's clean, convenient for transportation, and the breakfast is very good. The staff is friendly and courteous. The pre-arrival on line check in is a new feature and an excellent improvement.

  • Stayed July 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, yesterday
Dear Sheilia D,

Thank you for the kind review of our hotel. It is very short and to the point and I hope that you decide to stay with us again. Hilton now offers the pre-arrival E-Checkin for our guests to help make the process even more seamless. Hope to see you soon.

Best Regards,

Paul Schwartz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Manhattan East

Address: 304 E. 42nd Street, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#46 Best Value Hotel in New York City
#141 Business Hotel in New York City
#146 Luxury Hotel in New York City
#175 Romantic Hotel in New York City
#183 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Manhattan East 4*
Number of rooms: 300
Official Description (provided by the hotel):
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Midtown East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more   less 
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City

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