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“Great customer service!!!!!” 5 of 5 stars
Review of Hilton Manhattan East

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Hilton Manhattan East
4.0 of 5 Hotel   |   304 E. 42nd Street, New York City, NY 10017 (Formerly Tudor Hotel New York) (Manhattan)   |  
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Ranked #227 of 451 hotels in New York City
Kingston
1 review
“Great customer service!!!!!”
5 of 5 stars Reviewed yesterday NEW

I recently stayed for the weekend to enjoy a weekend getaway in manhattan. The hotel room was ok but the gentleman at the front desk was excellent. I believe his name was Kevin. Very knowledgable about the area and very helpful. Great staff in general. Would definitely come again.

Stayed July 2014
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Middletown, New York
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel is quiet and a good choice for a business trip. The service was warm and friendly. Some of the rooms are older and have a dated decor. Make sure you ask for a room that has been recently renovated. The desk clerk offered an upgrade, but I declined because the room was not ready and I needed to get to an appointment.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Walnut Creek, California
Top Contributor
69 reviews 69 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here many times, location is wonderful, staff is outstanding and delightful. Regular rooms are typical New York, small, but very clean. If you can treat yourself to a suite, roomy, great amenities and worth the extra money. I stay with Hilton a lot so my stay includes a breakfast, the only option is a buffet and it was tasteless, if I had to pay for the breakfast I would have gone elsewhere. Used to be that you could get eggs cooked to order instead of the scrambled buffet but I was told the kitchen was have problems and could not do that, but then how did they cook the scrambled eggs, bacon, sausage, French toast and potatoes that were on the buffet. Bar closes at 11pm, pretty early for NYC. Food is not a deal breaker, this is a fine hotel with an outstanding staff and they all work hard at making your stay pleasant and seem to really care.

Room Tip: Suites are very comfy
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed yesterday NEW

Hotel is at the great location, Room has amazing view and nice balcony. Only issue with the room was the water pressure for the shower but this is pretty minor.

WiFi was not free at the rooms and pretty expensive. Even business center was charging for paper, etc. I have traveled fair amounts and this was one of the few hotels that WiFi or basic printing, etc was chargeable. Haven't said that WiFi was free at the lobby.

Service was very average: last day after I checked out I realized that there was a coupon that they happily gave me which enabled me even using WiFi at my room free of charge! I asked for shuttle bus and I was told by concierge that he will call me. It was almost 20 mins late after I followed up with him. Overall not a service I expected from Hilton.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cottage Grove, Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed 3 days ago NEW

Room was small but to be expected in new york. Pretty central to all tourist things. Very disappointed that both concierges spoke bare to none english. For being a hilton it was very average. Not what I expected and was somewhat disappointed what how much I payed per night.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, yesterday
Dear courtneylumpkin,

I would like to thank you for your feedback of our property. I am glad to read you were able to enjoy our location. As for our concierge team I will be sure to mark this down and go over it with the third party company Apple Commuter. While they are an extension of the hotel I want to ensure that the people they send over are up the standards of representing a Hilton property. Our prices do vary and especially during the middle of the week as we do a lot of corporate business travel. However we do have promotions within Hilton for cheaper rates that are always around seasonally. I hope on your next visit you decide to give us another chance as I'm sure we can do better to give you a 5 star experience.

Best Regards,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Extremely conveniently located hotel. Excellent service. Great amenities. Very helpful staff. Couldn't ask for more. Only (small) downside was check-in was a bit slow. I was offered a room upgrade but I declined as it wasn't ready immediately and I wanted to leave my bag, freshen up and get changed.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, yesterday
Dear Richard H,

Thank you for your great review and we were thrilled to see you had such a succesful trip. Our team works extremely hard to provide the highest level of service to all of our guests. We hope to see you back with us on your next visit.

Best Wishes,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
4 of 5 stars Reviewed 4 days ago NEW

This is a great, comfortable and clean property. Very safe area and a very quiet location. The best part of the hotel is their stafff. Tess at the front desk always has a great smile and is willing and able to help with any requests. She makes my day everytime I come to stay. Maria at the frontdesk is true to top quality Hilton style and is happy to help as well.

Dennis and Mike, the bellman are on their game at all times. Need a cab, no problem, no request will go unfullfilled and a smile and their friendly nature makes it a pleasure to get their assistance.

In the restaurant, Pablo and the other staff greet us with smiles and are quick to get us all the things we need quickly so we can eat and get on way to work.

My only regret is the food. There seems to be issues with the kitchen and my night time meal was really bad. This situation is the only piece of this hotel that i do not like. I wish they would fix it, as it takes away from this great staff and nice property. Sr. Management, can you help with this situation?

Room Tip: The rooms I have had were all very nice, there is a 'quiet section' and I have good sleep ev...
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  • Stayed June 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, yesterday
Dear Diane D,

I want to thank you for taking the time to send in a lovely review. It is always great to read about our team members leaving such a lasting impression on you. They all really do work hard and love their jobs. As for the quality of food in the restuarant I will be sure to monitor this situation closely in the coming days as I want to ensure all outlets of our hotel are on the same level of greatness. On your next visit be sure to stay with us again and I'm sure we can show you we have a great restaurant wtih an excellent food selection.

Yours in Hospitality,

Paul Schwartz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Manhattan East

Address: 304 E. 42nd Street, New York City, NY 10017 (Formerly Tudor Hotel New York)
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#109 Business Hotel in New York City
#125 Luxury Hotel in New York City
#222 Romantic Hotel in New York City
#226 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Manhattan East 4*
Official Description (provided by the hotel):
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Midtown East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more   less 
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City

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