We were upgraded to a nice suite. Walking distance from Theatre District; near Grand Central station. Very nice breakfast buffet. Pablo was delightful in the dining room. Very sweet, warmth from the heart. His greetings and conversations provided a personal touch of family and home among the big city. We agree with Sarah M: "finest ambassador". He personified authentic customer service in a sincere, not programmed way. Aloha from Maui, Pablo.
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