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“one night stay at Hilton in NYC” 5 of 5 stars
Review of Hilton Manhattan East

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Hilton Manhattan East
4.0 of 5 Hotel   |   304 E. 42nd Street, New York City, NY 10017 (Formerly Tudor Hotel New York) (Manhattan)   |  
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Ranked #265 of 446 hotels in New York City
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“one night stay at Hilton in NYC”
5 of 5 stars Reviewed yesterday NEW

Excellent hotel in a perfect location. Staff was particular friendly and helpful, right from Ponyelina (sp?) at the front counter, to the friendly folks in the restaurant. Room was clean and quiet with plenty of room. Rate was particularly good for its location near the theatre district. Would most definitely stay there again.

Room Tip: I stayed on the 15th floor, where it was very quiet. This has often not been the case at other hote...
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  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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934 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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English first
Madrid, Spain
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

Thanks to Poryelina's professionalism and her clear customer oriented personality, our hotel experience completelly shifted to a very positive feeling and we could enjoy our holidays!!! Also, the lady that brought us the room service breakfast on April 15th was the first kind and customer oriented person we met at Hilton. Hotel service is not just about service, attitude is almost more important, those 2 ladies had the right attitude. Thank you. Isabel Garate

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
59 reviews 59 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

We booked 2 nights - room was very small, mistake on reservation and the manager didn't care, didn't apologize. Thanks to Lina we had help but I still had to sleep on the floor the 1st night. Hotel had no roller bed available. This is a Franchise so other Hilton hotels won't help.
thanks to Ponyelina, other wise I would have slept both nights on the floor. If you don't mind the walk the location is good.

  • Stayed April 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
1 review
5 of 5 stars Reviewed 3 days ago NEW

I don't often write reviews, but for this particular hotel staff at the front desk, I couldn't resist! My interactions were with an exceptional woman named Tess. She was so easy to talk to and so helpful with any and all questions that I had about the city! She gave me suggestions on where to eat and also advised me on how to navigate that confusing NYC subway! I would highly recommend this hotel for anyone visiting NYC, and hopefully you'll get to interact with Tess too -- she's definitely the friendliest front desk person I've ever encountered :).

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, 2 days ago
Dear MMK1984,

Thank you for taking the time to write a review of our property and recognize a member of our team. It is always a pleasure to read when one of the team was able to leave such a positive impact on a guest stay. Tess always does her best to make sure all of our guests are well informed and are able to enjoy a comfortable stay while with us. We hope anytime that you choose to visit NYC you will be staying with us.

Yours in Hospitality,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berwick, Pennsylvania
1 review
5 of 5 stars Reviewed 4 days ago NEW

The staff is aweeeemazing.
Especially Shenikwa Chin she helped me tremendously and made my stay and business experience trip easier to deal with!!!!!
I will definitely come back and ask for Shenikwa she was awemazing!!!!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, 3 days ago
Dear Angel D,

Thank you for taking the time to send in a review and recognize one of our team members. Shenickwa certainly is one of our stars at the desk and we cannot wait to share your comments with her. We all strive to provide the best service to all of our guests and we hope this experience leads you back to us in the near future.

Best Regards,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

My friends and I had such a bad experience at a different hotel with the front desk receptionist and randomly walked into this Hilton. We were greeted by Harris who actually promised that he would make our day better by accommodating us there. This spontaneous attempt actually made our weekend great. Harris provided us with an amazing suite, as for it was a 21st birthday so we all had a blast just staying in the room which was clean and had a great view. We had great service, we would constantly call the front desk for suggestions and always received the highest level of service from Harris. Asides from his courteous smile and way of helping us, he was a person who showed utmost professionalism and was eager to ensure we would come back again, which we did.

Room Tip: balcony room or suite
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, 3 days ago
Dear Kamini P,

We were delighted to see your review about such a great stay with us. Our Front Desk team is certainly an amazing asset to our hotel and I am glad it showed during your stay. We are all very happy that you were able to celebrate a special occasion with us and we hope that you choose to join us again in the near future.

Yours in Hospitality,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cedar Rapids, Iowa
1 review
4 of 5 stars Reviewed 4 days ago NEW

It was my first time in New York City, im from a small town in the midwest. Coming to this hotel was a great descision; great atmosphere and feel. I was greeted by Harris Akthar, he made me feel welcomed. I came for business but after hours wanted to explore, he pointed out some great places for me to check out. Everything was close by and it was just an all around great experience, cant wait to come back to New York City.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul S, General Manager at Hilton Manhattan East, responded to this review, 3 days ago
Dear Moe J,

Thank you for taking the time to review our property. NYC certainly is a wonderful place and we were delighted we were able to play host for you. Harris certainly does his best to be an amabassador for the city helping all of our guests with any inquiries. We hope you decide to pay us a visit soon again some day.

Sincerely,

Paul Schwartz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Manhattan East

Also Known As:
Hilton Manhattan East Hotel New York City
Hilton Manhattan East Hotel
Tudor Hotel New York
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City
Tudor Hotel Ny
Tudor Hotel
Address: 304 E. 42nd Street, New York City, NY 10017 (Formerly Tudor Hotel New York)
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown , Murray Hill
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#135 Luxury Hotel in New York City
#141 Business Hotel in New York City
#275 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Manhattan East 4*
Official Description (provided by the hotel):
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Midtown East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more   less 
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