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“Does not deserve to be a Hilton” 2 of 5 stars
Review of Hilton Manhattan East

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Hilton Manhattan East
4.0 of 5 Hotel   |   304 E. 42nd Street, New York City, NY 10017 (Formerly Tudor Hotel New York) (Manhattan)   |  
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Ranked #225 of 449 hotels in New York City
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Does not deserve to be a Hilton”
2 of 5 stars Reviewed December 29, 2012

Not sure how this hotel qualified to be a Hilton. I have stayed at Hiltons hotels all over the world including the Hilton on the Avenue of the Americas a few blocks away from this one. The staff is inexperienced, the hotel tiny, with a tiny lobby, and the Junior suite where we stayed even tinier. At $350 per night I expected a lot more. The view from our suite is of somebody's kitchen in the apartment building behind us. The sofa bed did not have sheets and we had to call to request them. When we checked in they told us they had to inspect the suite before they handed us they key. We arrived at 4:30pm, well after the 3:00pm check-in time, so why wasn't the room ready? We then waited for over half an hour until finally I asked them what it would take for the suite to be inspected. Only then the manager on call offered to go inspect himself. Why didn't he offer to do this in the first place? The check-in agent gave us breakfast coupons but in my opinion she should have offered a free upgrade to a full suite especially given I am a Hilton Honors Gold Member, and we were only staying one night. When we walked into our suite we couldn't believe how small it was. How long does it take to give it an inspection? On the positive side the Bell Staff and the in-room dining server were excellent. But this hotel is not worth the Hilton name....If you expect Hilton quality, and consistency don't stay at this hotel. You will be disappointed. There are much better choices in Manhattan like the Hilton on the Avenue of the Americas.

Stayed December 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton Manhattan East, responded to this review, January 9, 2013
Dear Valued Guest:
I would like to begin by extending the most sincere apologies for the dissatisfaction you experienced during your stay with us. It is always our top priority to ensure we meet and exceed our guest's expectations. I have shared your feedback with my leadership team and be assured that we have implemented corrective measures to ensure that we are do not fall short in the areas you noted within your review. I sincerly ask of you to give us another chance to demonstrate to you our superior hotel and staff.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 27, 2012

I just checked out today. I used points to upgrade to what they called a junior suite. Not worth the points. Check in was fine. For a hotel that talks about recent renovation there is some work to do. I had to have service twice so that I could turn on the water in the shower. The security lock fell off the door. The bed was super soft. There was the constant smell if food. There is a lot of banging from construction

I stayed five days and was offered breakfast for each day. The one time I went they had only one poor guy working the whole room. Even free was not worth it. There are plenty of other Hilton's to chose from in NYC.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton Manhattan East, responded to this review, January 9, 2013
Dear Valued Guest:

Thank you for taking the time to review your stay with us. I have shared your feedback with our management team and we have addressed the issues you have noted. As always, we pride ourselves in providing positive memorable experiences to our guests and we apologize for the issues you encountered during your stay.
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London, United Kingdom
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed December 27, 2012

Stayed at this hotel recently. Room was very small, bathroom freezing cold and only superficially clean.

Heating in room would not increase beyond 67C. The corridors were warmer than the room. Front desk said they would call an engineer and after waiting over 45 minutes, I called to check twice and was told each time that he was on his way. However he never showed up. Heater in bathroom not working and as it had a window, it was absolutely freezing.

Bathroom was dirty. Hairs found all around bath. Dried foam from previous guest was still on shower curtain. Hairs in wash bassin too. Window at side of bath had water stain marks from pervious guest's use.

Desk light not working. Had to swap bulb from one bedside light to the desk light in order to see what I was doing.

I have stayed in cleaner and better maintained budget hotels!

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton Manhattan East, responded to this review, January 9, 2013
Dear Valued Guest:

On behalf of the Hilton Manhattan East, may i start by extending our apologies to you for the shortfalls you experienced during your stay with us. I have shared your commenatry with the Team here and we have corrected the deficiencies that you described in your review. We would be honored for you to return to our hotel to experience the positive changes we have implemented.
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Herndon , VA
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 25, 2012

We stayed here 2 nights. Dec 22nd and 23rd . We had 2 rooms ,This was one of the few hotels that offered rooms with 2 beds . My husband and I had spent one night at the Hilton Fashion District this fall and liked it so much that I decided to go for a Hilton, we wanted something that was a little closer to the Time square area so decided for this hotel . The staff was nice. The room very clean , small , which is OK for NY , and dark. Maybe because it was the 3rd floor and surrounded by very close buildings and construction. But it wasn't noisy and construction work began around 9 am . Our sons got room 406 and the heating system made a terrible "bang" noise, every 15 minutes . So they didn't get sleep the first night . They didn't want to complain in the middle of the night but the morning after my son went to the front desk and after maintenance taking a look at the problem, they were moved to another room. Valet parking is $ 61 a day and I understood you pay 61 every time you take the car out. We didn't use the car in the city, so I am not sure. Location is very good ,close to Grand Central and we walked to Rockefeller Center and back, each day .There are cafeterias, fast food places very close to the hotel if you want to grab breakfast or a snack. It is very close to the United Nations we took a really short walk , 5 to 7 minutes did the tour which we really liked. I don't believe we had ever gone if we weren't so close. the tour is 45 min to 1 hours so if interested, this is something you can do first thing in the morning. We also walked to NYPublic Library and also did the tour.

Room Tip: Be careful with room 406. The heating system has a bang noise. Lower rooms are dark ( we didn't...
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed December 20, 2012 via mobile

Stayed for a night and the room was absolutely fine. The attitude of the staff was very disappointing though and I won't return. I arrived without photo id, and rather than being helpful and friendly, the staff treated me as though my husband and I were imposters. I realise that they need to check id, but they could have done this with grace and charm, which was totally lacking. Once the situation was resolved there was no apology for the rude way they treated us. Furthermore a sign on the desk announced that building work outside meant wed be awoken by 8am. Not ideal. Overall, there are far nicer places to stay in the city where staff take the time to treat you as a guest. I wouldn't recommend a stay here.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frank C, General Manager at Hilton Manhattan East, responded to this review, February 26, 2013
Please accept our sincere apology for the poor service you received during your recent stay with us. I assure you it is not common to find any member of our staff who is rude or unwelcoming and we will address this issue appropriately. We strive to provide our guests the best in service and accommodations and we regret the poor impression we made. We hope to have another opportunity to show you the quality care and hospitality you deserve, should you return to Manhattan in the future.
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New York City, New York
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed December 18, 2012

When I travel and stay in big cities I like to stay in locations that have character. Often these places are not in the center of the action, rather, they in niche areas where the locals live. If you want to stay in Manhattan and feel like a local, the Hilton Manhattan East is such a place.

Our room was very clean, well appointed, and had the right amount of space for a short stay. It's a short walk to bustling midtown, but far enough away for peace and quiet. There are several top restaurants on the east side that cater to all tastes and budgets.

I will keep this on my list for another stay!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 15, 2012

Stayed here for 5 night during Thanksgiving. Reviews are very mixed, but I would say it's above average. The rooms where clean and comfortable, though a little warm. Opening the window solved this problem. The staff was very attentive and responded quickly to our requests. It is a little out of the way. I wish it where a few block west, toward Grand Central. About what we expected, considering what we paid. Relatively good value for NYC.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Manhattan East

Address: 304 E. 42nd Street, New York City, NY 10017 (Formerly Tudor Hotel New York)
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown , Murray Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#110 Business Hotel in New York City
#123 Luxury Hotel in New York City
#216 Romantic Hotel in New York City
#222 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Manhattan East 4*
Official Description (provided by the hotel):
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Midtown East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more   less 
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City

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