The room was extremely small but it did the job for what we needed it for. Staff were friendly. Location was pretty good. Out of the rush a little too far east but nice to be out of the xmas rush. Close to grand central to walk with a suit case.

Usually when in NY I stay at the Millennium Hilton, but since I wasn't sure how Battery Park had fared since Hurricane Sandy, I elected to stay at another Hilton property. I chose the Hilton Manhattan East largely because the pictures on the Hilton website and description of "boutique" hotel interested me. I don't usually associate the terms "Hilton" and "boutique" in the same sentence, and, as a frequent traveler, wanted to see how this played out.

I was pleasantly surprised. At check-in, there was a problem with my credit card (ended up that the bank was having computer issues) which the manager himself came out and handled, saving me potential embarrassment (there were other people checking in at the same time). When I arrived at my room, I was awestruck. I was a little wary given the descriptions of the room size from this website. While it might have been a little too "cozy" for two, it was perfect for me...and SPOTLESSLY clean! Furniture is of high quality, hallways are pristine, floors are absolutely quiet (there are only 5 rooms per floor) and the bathrooms are large and lovely.

The restaurant was wonderful, and I adored the server. : ) (Didn't get his name, but he was on duty the weekend evenings of Nov. 30 and Dec. 1). Everyone was so friendly. Members of the Red Cross who are helping out in Staten Island are staying here, and it was like a "family" atmosphere...much appreciated during te holidays as a solo traveler!

You do need to stop and think about the shower controls and light controls...they are a little unique...but my FAVORITE touch is the doorbell outside of each room! The closest train station is Grand Central (about a 5-10 minute walk) and there are plenty of restaurants and shopping nearby.

Overall, good job Manhattan East! I'll be back!

I stayed in the Hilton for one week, the location was great for exploring New York. The room was clean and comfortable. The catering staff need some training in how to present food. The whole dining experience was dreadful, better to eat out in town.
Some reception staff would benefit in customer service training.

Stayed at the Hilton Manhattan East over Thanksgiving and will not stay there again.

This "boutique" style hotel does not do the Hilton brand any favors.

There is a lot of potential here that is just not realized.

Kimpton does a much better job with a property like this and I'd like to see just what they'd do here. Anything is better than what Hilton is doing.

Needless to say, I would not recommend this hotel.