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Hilton Manhattan East: Traveler Reviews

4.0 of 5
304 E. 42nd Street, New York City, NY 10017 (Formerly Tudor Hotel New York) (Manhattan)
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Hilton Manhattan East
Ranked #290 of 432 hotels in New York City
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824 reviews from our community

Traveler rating
    149
    377
    181
    73
    43
See reviews for
Families
92
 
Couples
261
 
Solo
71
 
Business
171
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Chicago
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
20 helpful votes 20 helpful votes
“Worth staying at!”
5 of 5 stars Reviewed November 3, 2012

Excellent stay at this Hilton property. ALL staff amazing, friendly, and helpful - from front desk to bell captain. Room was large by any standard and nicely appointed. Large flat screen TV. Comforable bed. Missing hot beverage packets (tea) were quickly replaced. I plan on staying here next time I am in the city.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Road-King777 about Hilton Manhattan East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton Manhattan East, responded to this review
November 5, 2012
Thank you so much for the kind words about our hotel and our wonderful staff. We look forward to serving you again when you return to New York City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, UK
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Friendly and Good Value Hotel”
4 of 5 stars Reviewed November 1, 2012

I arrived at the Hilton Manhattan East just before the 'Frankenstorm' and had a wonderful stay. I didn't know the area that well, but the hotel had been recommended to me as it was good value and quite small, for Manhattan, with a local feel to it.
The location is on 42nd Street, between 2nd Avenue and the United Nations Building. It is in walking distance of Grand Central Station and therefore Macy's and even Times Square and it is easy to negotiate the area and the sights.
What is so wonderful about the Hilton is that after a day of sightseeing and shopping in all the famous areas you come back to a home from home, with staff that recognise you and wonderful 2nd Avenue is right on your doorstep with lots of eateries and shops. There is such an variety of restaurants nearby you are spoilt for choice and all the shops are 'real' (as in not touristy and a rip off).
The hotel itself has two towers, I stayed in the North tower and had a beautiful corner room with two windows. Being New York the room didn't have a view as all the buildings are so densely built, but there was plenty of light and the room itself was perfect. I had a huge king sized bed with plenty of pillows and a bolster. The duvet was like being at home and I slept wonderfully. The bathroom even had a window...a rarity in many hotels, not just New York! I think the rooms had been renovated recently as they were so clean and modern. Wi-Fi was speedy, but the hotel should look at making it free of charge as so many other hotels are doing nowadays...not just free in the public areas...it's difficult to do conference calls sitting in a busy lobby.
The gym is excellent and open all the time (I was up at 4am due to jet lag).
The people on Front of house were knowledgeable and very friendly, nothing was too much for them. I would recommend this hotel to both the business community and sightseers (as long as they were quiet).
I will definitely come again.

Room Tip: Ask for a corner room...they are lighter, slightly larger than the average room and very quiet.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask John P about Hilton Manhattan East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton Manhattan East, responded to this review
November 2, 2012
On behalf of our friendly and helpful staff, I thank you for writing such nice comments about our hotel, our people, and our location. I am glad we were able to provide for your comfort during the hurricane and hope to see you again when Mother Nature is as hospitable as we are.
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knoxville
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very nice hotel with wonderful, warm, friendly staff”
5 of 5 stars Reviewed October 28, 2012

Rooms were a nice size, especially for NY. Beds were extremely comfortable. Staff went over and beyond the call of duty to make our stay pleasant. A couple of things needed repair and cleaning in the room and the Houskeeping Manager, Maria Vega, was on it immediately! She not only got things fixed and cleaned right away, she sent up 4 waters for us. I would definitely stay at this hotel again and recommend it highly. Coffee maker and coffee in the room were delicious too.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask mzmarcieg about Hilton Manhattan East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton Manhattan East, responded to this review
October 29, 2012
Thank you so much for recognizing our staff, particularly Maria, for their outstanding service. Your comments about our hotel, our creature comforts, and our people are deeply appreciated. I hope you will visit with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pantelleria, Italy
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Hotel in 42nd Street”
4 of 5 stars Reviewed October 27, 2012

This Hotel I stay was nice and the Staff very friendly. The Room are a bit small but this Hotel still have same room as a smoking one and this is quite unique especially on the State. Also the room has a cafe machine with lavazza. Just stay one night, for business and I can't add more.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask GiHobby about Hilton Manhattan East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton Manhattan East, responded to this review
October 29, 2012
We are pleased to know that we provided for all of your needs during your brief stay with us. Thank you for writing. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
“Poor Customer Service and I Haven't Even Been There Yet”
1 of 5 stars Reviewed October 19, 2012

The boyfriend and I have a nice little trip planned to NYC next week and so it made perfect sense for us to book a room at the Hilton Manhattan East considering that he is a BLACKSTONE employee. Since it will be his birthday I decided to call the hotel ahead of time to arrange for some surprise ammenities in our room prior to arrival. Great idea, right? Wrong. Long story short: if you would like to speak to someone incredibly rude who doesn't want to listen to a word you say and then transfers you to the wrong department multiple times without so much as letting you finish your sentence, I would recommend you call Mercedes at the Hilton Manhattan East. Don't even get me started on what happened when I called back the third time to speak to a manager.

I can only imagine what service would look like onsite, and considering that there are a million other hotels to choose from (we chose this based on location and because of the Blackstone relationship) I will not deal with this unacceptable customer service. If you are clearly above taking my money then I am happy to take it elsewhere. Thank you, Mercedes.

Room Tip: The one and only information piece that Mercedes shared was that there are no good views out of any...
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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask garnerca about Hilton Manhattan East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TedMcCallum, General Manager at Hilton Manhattan East, responded to this review
October 23, 2012
I am sorry that you had this experience when calling our hotel, however, I can assure you that it is not indicative of the service our staff normally provides to our guests. I invite you to contact me directly so that I can personally make arrangements for you to have an enjoyable stay with us.
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Additional Information about Hilton Manhattan East

Also Known As:
Hilton Manhattan East Hotel
Hilton Manhattan East Hotel New York City
Tudor Hotel New York
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City
Tudor Hotel Ny
Tudor Hotel
Address: 304 E. 42nd Street, New York City, NY 10017 (Formerly Tudor Hotel New York)
Phone Number:
Region: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Business Center Fitness Center Restaurant Room Service Suites Wheelchair access
Hotel Style:
#140 Luxury Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Newly renovated historic boutique hotel joins Hilton. Formerly the Tudor Hotel, this Midtown "Gem" has been transformed and reopened in 2010 as the Hilton Midtown East.300 Guest Rooms and Suites located in East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more   less 
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