It is almost twenty years now since I first stayed at this hotel in NYC. Since my first time there, some things have always attracted me to this place. Its location, its small hotel ambiance, its very comfortable and practical rooms, the option to use the kitchenet in the rooms.
But, this time, some details seem to have changed and I am concerned for the future.
It is true that, this time, we had the big storm Sandy to worry about. We were in NYC on October the 30th, 2012. Everything went OK in the Hotel. We thanked God we were in this location, where some wind and rain were the only things we felt.
However, something was different, from the first day. The Hotel looked a little bit outdated. The staff a little less efficient. The door bell staff could not find a package that had arrived for me one day before my arrival and I had to be somewhat insistent with them. When it finally arrived in my room it had a tag of the San Carlos Hotel on it!
I had no internet for most of my stay. Nevertheless, if I had not complained they would have charged me, and it is not cheap to have some access in the rooms . The room had a falling cupboard door that was not fixed. The heating in the living room of the suite was not working and had to be fixed. Last but not least, every night there was a somewhat disturbing movement of people in and out because of the new bar at the 30th floor. The lifts were always full and, sometimes, I had to wait some ten minutes to take them along the day.
I fear the Kimberly has changed its operating policy. It reminded me of the San Carlos, the hotel just in front where I stayed some years ago and did not like. In view of what happened to my package, I supposed both hotels have the same owner now. I still find it a good place to stay in New York, but something seems to have been lost. It does not look like a luxury hotel anymore.

We stayed at the Kimberly Hotel days before Superstorm Sandy reached Mahattan. This hotel is a great value for your money and is well located, our room was exceptionally large and clean and the staff extremely help . The roof top bar and restaurant were excellent and with the hotel discount a tremedous buy for NYC - enjoy the breakfast in a retractable glass rooftop that provides incredible views of the suurounding skyscrapers.

Unfortunately, I stayed in the Kimberly Hotel. What a nightmare. I was put on the floor below their bar. Loud music all night. Did absolute nothing to stop it and would not move me to another floor. This is a five star hotel? You got to be kidding....

I have stayed at the Kimberly many times. I love the 2 bedroom suite option and come with my siblings for a reunion about once a year. The rooms are lovely and the view of the Chrysler Building is superb. The first few times the beds were clouds of down and, I'm sorry to report, that is no longer true. The beds are very comfortable but the feather beds and real down pillows are, alas, no longer in evidence. The staff are (with exception noted later) very friendly and helpful. The exception occurred when we booked, through the hotel, a town car to take us to the theater. It was booked for 7:00 and, when It hadn't shown up by 7:10, we asked the desk to contact them and were told they had called and were running about 10 minutes late. At 20 after, we were starting to panic. The concierge had left. The desk personnel told us there was no record of us booking a car! (This was after telling us that the car company had called and said they were running late). They were quite rude! We found a car willing to take us and pick us up, but the original company charged my credit card and it took over 2 weeks for them to refund it (by check)!
The hotel is lovely, though and the rooftop bar is amazing.