I have stayed at the Kimberly many times. I love the 2 bedroom suite option and come with my siblings for a reunion about once a year. The rooms are lovely and the view of the Chrysler Building is superb. The first few times the beds were clouds of down and, I'm sorry to report, that is no longer true. The beds are very comfortable but the feather beds and real down pillows are, alas, no longer in evidence. The staff are (with exception noted later) very friendly and helpful. The exception occurred when we booked, through the hotel, a town car to take us to the theater. It was booked for 7:00 and, when It hadn't shown up by 7:10, we asked the desk to contact them and were told they had called and were running about 10 minutes late. At 20 after, we were starting to panic. The concierge had left. The desk personnel told us there was no record of us booking a car! (This was after telling us that the car company had called and said they were running late). They were quite rude! We found a car willing to take us and pick us up, but the original company charged my credit card and it took over 2 weeks for them to refund it (by check)!
The hotel is lovely, though and the rooftop bar is amazing.