Really loved this hotel. During a recent stay we stayed in a suite. Very spacious and clean. There was a fridge, microwave glasses (wine, juice, etc), silverware etc. Staff was very helpful. Directed us to great restaurant. Rooftop bar very cute. Did not order food so cannot comment. Would definitely stay there again!

The suite was nice and very big. Large selection of TV channels and the air conditioning was good.
All the staff we encountered were extremely pleasant particularly one gentleman who was usually around the lobby holding the elevator for guests.
He informed us that Obama and Romney were going to be having dinner in the Waldorf just across the road the next day so there could be disruption around the area, but too be honest it wasn't too bad. Mainly just a large police presence and we asked not to use our balconies for a couple of hours while the "dignitaries" were moving around.
The bathroom was stocked with a nice selection of toiletries and the room had a microwave which we didnt use but it was handy to know it was there if needed.
The only problem I encountered was the noise of the pipes in the bathroom. It seems to be a common occurence looking at some other reviews.
The location is nice and it suited us as we used the train to get back to JFK so we were only a couple of minutes walk from the subway station we needed.
I have rated it 3 out of 5. It would have been 4 but any hotel in this day and age that still charges its guests for internet acces automatically gets deducted a point by me :-)

We have stayed at this hotel many times over the years. Most of the rooms (not all, as we found out on this trip) are laid out as small apartments with the bedroom and living areas being separate rooms, which we greatly enjoy. On this trip, we were given a room on the 30th floor, the top residential floor. The view was spectacular and the room greatly upgraded. HOWEVER, as we found out to our chagrin, the 31st floor is now a restaurant/cocktail bar/lounge with people scraping chairs over the wooden floor until 2:00 a.m. and a breakfast crew starting at 6:00 a.m. The first night (a Friday) wasn't too bad, but on Saturday night, we had to move rooms well after midnight since it was impossible to sleep. Despite the touting of one of the management team that all the rooms are alike, the room they moved us to was not a suite (no separate living area),but we were too tired to do anything until the next day, when we moved again. The third room we were in did not have the sound-proofing in the windows of the other rooms. When we checked out we asked for and received a credit for the night we had to move (nobody offered it to it), but we will be looking for a different hotel for our next trip to New York.

We stayed in a 2 bedroom suite on the 24th floor for 5 days in October. Both bedrooms were of a good size and the lounge/kitchenette was very spacious. Exteremely clean and the decor was in good condition. Beds super comfortable. The hotel itself is more luxury apartment block - with concierege facility - than a traditional hotel, but that suited us just fine. I don't want to pay for facilities I will never use. Rooftop bar looked fun. Location is great for midtown, 2 subway stations very close by and a short walk to the Rockefeller Centre/5th Ave. Diner next door perfect for breakfast or lunch. Doormen and concierge were friendly and very helpful; shame the room service staff were not as accomodating. On 3 separate occasions we asked for a bucket of ice to be brought to the rooom and it never appeared - ok so they couldn't charge for it but if that's your attitude then provide a communal ice machine! Apart from that I really cannot fault the place. It may not be the glitziest hotel in town but I'll bet there are few other places as roomy and comfortable for a family to stay. No it isn't cheap, but as another contributor pointed out when it comes to NYC hotel prices, the first thing you need to do is alter your idea of "reasonable"! Wouldn't hesitate to stay here again, or to recommend it.