Nothing was too much trouble for the hotel reception, they helped a lot with subway routes and where to eat .
Great location and safe . Lots of places to eat within the hotel location. The rooms were adequate and clean
Thanks

Having never been in NYC before, i must say that I was initially hugely disappointed with the outdated style of this hotel when I arrived. I was even more disappointed when I saw our bedroom which was a junior suite - i certainly would not like to see a standard size room! Having said that i do understand that we are presently spoiled for chloice for modern hotel accomodation here in Ireland and also that the standard I was expecting is available in NY but a huge prices. In this regard I have to say that the hotel was reasonably priced, in an excellent location, the rooms were spotless and the showers were brilliant.

The staff -
the receptionist that checked us in was chewing gum, looked & sounded disinterested and interupted the check-in process to take a call on what appeared to be her personal mobile-phone.
The night-porter was an absolute gentleman. You knew from the moment you met him that his friendliness and helfulness was genuine and was not the false-stuff that is sometimes laid on in pursuit of tips!!
The concierge was an absolute insult to the entire concierge-profession. If you are staying here in the future avoid any dealings with her at all costs. We booked a private transferto/ from airport through the hotel prior to travelling and infairness the rates were reasonable. The driver who picked us up and brought us to the hotel told us to confirm our pick up for return journey 24 hours prior to departure. The day before our departure we asked the assistant about confirming the transfer and were told there was no need to.
Departure day arrives and what happens - no car arrives. Concierge offered to put us into another car with a couple heading for the airport but didn't want to refund what we had paid for having a private transfer - eventually this agreed and refunded and then she discovered that we all would not fit in the car with luggage etc. She then told us we had not confirmed our departure and it was basically our own fault. She finally agreed to refund the remainder of our fare altogether - but still no car available.
In fairness - the 2 gentlemen receptionists who were on duty were abolutely disgusted by the whole affair and one of them solved the problem by calling his friend who brought us to the airport in a strech limo for less than the original fare!!
This episode certainly left a sour taste in our mouths after what was an otherwise enjoyable stay.
Location - excellent
Price - reasonable
Cleanliness - top class
Decor - old fashioned
Staff - 2 extremes - brilliant & terrible as outlined above.

Stayed in this hotel during the second week of February 2013. The location is probably the biggest and only positive aspect of the Hotel. The staff were okay depending on who was on shift. There was a safe in the room, however I have never seen such a small Ironing Board on my travels! Good job I was on a vacation & not some business trip. As a solo traveller, the room size was okay.
Negatives. Well for a start there is no bar or eating facilities in the hotel, so after a long trans-Atlantic flight, I still had to venture out for something to eat. Though I was on the 7th floor, still got woken up by noisy trucks but maybe that's Manhattan for you.
For anyone travelling from Europe, I would say get a conversion adapter as I had to buy one for $29!
I guess you get what you pay for but next time I think I will spend a bit more & stay somewhere different as there are lots of hotels around Midtown.

When I checked in to the junior suite I was unimpressed, the double bed was up against a wall, the toilet and bathroom was tiny and with old fittings, the room was not good enough A, for the price and B, for 6 nights. I was offered another suite that was opposite the corridor which had a bigger set of two rooms, the bed was still up against the wall on one side, the bathroom was a little bigger and the whole place seemed cleaner, more recently decorated perhaps?

Both rooms looked into the dark recess of the hotel rear.

Service at the reception was mostly helpful and friendly, the Concierge was knowledgeable and pleased to make bookings.

The shuttle bus was good value at $22 one-way to La Guardia, the taxi at $45 is poor value.

Morning layout of 3 varieties of fresh muffins, coffee and water for tea was welcome and good quality, for a simple, complimentary breakfast.

I may look for another hotel next time, but, given a decent room, would book the Wolcott again.