Having never been in NYC before, i must say that I was initially hugely disappointed with the outdated style of this hotel when I arrived. I was even more disappointed when I saw our bedroom which was a junior suite - i certainly would not like to see a standard size room! Having said that i do understand that we are presently spoiled for chloice for modern hotel accomodation here in Ireland and also that the standard I was expecting is available in NY but a huge prices. In this regard I have to say that the hotel was reasonably priced, in an excellent location, the rooms were spotless and the showers were brilliant.
The staff -
the receptionist that checked us in was chewing gum, looked & sounded disinterested and interupted the check-in process to take a call on what appeared to be her personal mobile-phone.
The night-porter was an absolute gentleman. You knew from the moment you met him that his friendliness and helfulness was genuine and was not the false-stuff that is sometimes laid on in pursuit of tips!!
The concierge was an absolute insult to the entire concierge-profession. If you are staying here in the future avoid any dealings with her at all costs. We booked a private transferto/ from airport through the hotel prior to travelling and infairness the rates were reasonable. The driver who picked us up and brought us to the hotel told us to confirm our pick up for return journey 24 hours prior to departure. The day before our departure we asked the assistant about confirming the transfer and were told there was no need to.
Departure day arrives and what happens - no car arrives. Concierge offered to put us into another car with a couple heading for the airport but didn't want to refund what we had paid for having a private transfer - eventually this agreed and refunded and then she discovered that we all would not fit in the car with luggage etc. She then told us we had not confirmed our departure and it was basically our own fault. She finally agreed to refund the remainder of our fare altogether - but still no car available.
In fairness - the 2 gentlemen receptionists who were on duty were abolutely disgusted by the whole affair and one of them solved the problem by calling his friend who brought us to the airport in a strech limo for less than the original fare!!
This episode certainly left a sour taste in our mouths after what was an otherwise enjoyable stay.
Location - excellent
Price - reasonable
Cleanliness - top class
Decor - old fashioned
Staff - 2 extremes - brilliant & terrible as outlined above.
- Official Description (provided by the hotel):
- The Hotel Wolcott is located in the center of tourist New York. Near the Empire State building, NoMad,UN, Macys, Circle Line, theater district, SOHO, the High Line and all public transportation. The Hotel offers clean comfortable, modern accommodations in an old-world atmosphere at reasonable prices year round. We have been written about in many domestic and international guides. ... more less
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- Also Known As:
- Wolcott Hotel New York City