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“Great service & location!!” 5 of 5 stars
Review of San Carlos Hotel

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San Carlos Hotel
4.0 of 5 Hotel   |   150 East 50th Street, New York City, NY 10022 (Manhattan)   |  
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Hotel amenities
Ranked #50 of 458 Hotels in New York City
Orlando, FL
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
“Great service & location!!”
5 of 5 stars Reviewed January 4, 2014

We stayed at the San Carlos during Christmas which is probably one of the busiest times of the year in NYC. The first impression of the hotel was the warmth and friendliness of the staff, from the bell hop to front desk! Check in quick and easy. Walking distance to Rockefeller plaza, subway and more. The maid service was wonderful and the hotel (not just our room) was impeccably clean at all times. there were a couple of times when we requested extra soap or towels, within 3-4 minutes of calling down to front desk, we had what we requested. The rooms are a bit larger than a standard hotel room and two queen beds makingit feel a little more roomy. Fridge and microwave in room and everything in good working order and very clean. Breakfast was continental and included mostly breads, and breakfast pastries, cereals, apple or bananas and yogurt. Also bagels on just a couple of days, simple and quick breakfast option. My favorite was the hot milk in the carafe each morning. I put a lot of milk in my coffee and tea and most hotels only have the chilled milk for cereals, not hot milk so this was a pleasant bonus. A couple of days the breakfast room was full, but you didnt have to wait more than a few minutes for a table we usually got there befor 8 and no wait, but after 8:30-9, it got very busy. There is also a nice breakfast diner directly across the hotel, but it is a bit pricey as is most everything in the city! But convenient if you want to have eggs or pancakes or more substantial breakfast. Did I mention how nice and courteous the staff were? The Aveda shampoo and conditioner were sooo nice and shower was very hot and wonderful in the cold weather. The hotel car service is convenient and prompt in picking up and dropping at airport. Overall excellent service, great location and very very clean!! Definitely would stay here again!!!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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773 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
Portland, Oregon
Top Contributor
102 reviews 102 reviews
62 hotel reviews
Reviews in 46 cities Reviews in 46 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed January 3, 2014

Decided to try the hotel based on tripadvisor reviews and a very good price. Stayed for five nights the week before Christmas in one of the one bedroom suites--which was larger than most New York apts. The small kitchen actually had usable utensils, plates and wine glasses with a small refrigerator. The bed was comfortable and the bathrooms well appointed. The free breakfast was not extensive but had juice, yogurt, fruit, coffee and breads. If you wanted someplace more there was a great diner across the street.

The lobby is well appointed and there is a nice, free, business center. The staff were all friendly and helpful. The only downside, and the reason I did not give a "five" was because the in room wifi was totally unreliable. You could get a signal only about half the time and even then you would get bumped off. I had work I needed to do and I lost quite a bit one night because the wifi went down. The signals from the surrounding hotels were much stronger and always available (if of course you had the access code which you don't). The front desk didn't do anything or seem concerned when I twice raised the issue.

The location is perfect. Easy walking distance to everything but off the main drags so you don't have the noise etc. There is a subway station a block away and it's only about 4 blocks to Grand Central. There are a number of close by restaurants ranging from a diner to high end--including several with takeout. There is a Duane Reade around the corner and a Starbucks a block away.

I will definitely stay here again--as long as I can figure out a different option for wifi.

Room Tip: Upper floors give you a bit more sunlight.
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  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 26, 2013

I just stayed at the San Carlos several weeks ago, and I decided on this location based on location and price point. I got an extra low rate by going on their hotel website and booking a non-refundable room, which was fine b/c it was only a few days before my trip. The recommended parking lot was full upon our arrival, but we said we were staying at the San Carlos, and they happily let us into the lot. The front desk staff was so friendly and made us feel very welcome. They held a key for my friend who was arriving later that evening, and he told us he felt like a VIP by the way they greeted him upon arrival. We had a spacious suite which was clean, modern and very comfortable. When we checked out in the morning, they happily held our bags behind the desk while we got lunch and watched a football game at a nearby restaurant. The experience was just wonderful, and this is my new go-to spot when in the city.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 22, 2013

We stayed here for one night the week before Christmas. The hotel immediately exceeded my expectations. The rooms were large, beds comfortable, bathrooms appointed with Aveda products. The room was exceptionally clean. Special kudos for the staff, especially Fabio in reservations and Yadim on the desk. These two were outstanding, but there was a young woman on the desk who made recommendations and was really helpful, as well the doorman. Our room was on a higher floor, so there was minimal street noise and no sound from adjoining rooms. Location an easy walk to Rockefeller Center and Central Park, as well as 5th Ave shopping. The free continental breakfast was ok--nothing great, but ok. That and so-so towels were my only (and small) complaints. If you're looking for a reasonably priced hotel in NY, you can't go wrong with the San Carlos. I will stay here again and have already let my friends know about it.

Room Tip: If traffic noise bothers you, you might want to request a room on a higher floor.
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chevy Chase Maryland
Top Contributor
109 reviews 109 reviews
93 hotel reviews
Reviews in 58 cities Reviews in 58 cities
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed December 16, 2013

Reservations: easily made over the internet.
Check-in: professional and efficient but less warm than on previous visits.
Room: very large and well appointed. Furniture in excellent condition. Nice sized bathroom. Flatscreen TV. Excellent bath products and bed linens. Towels were OK.
Internet: FREE!!!!!!!!!
Check-out: fast efficient but somewhat impersonal.

No gym in hotel.
Good diner across the street for breakfast, lunch, and dinner.
Location: easy walk to Central Park, restaurants, shopping, and lots of bank machines in the area.
There is a subway stop at 52nd and Lexington to go down to SoHo or Union Square.

Room Tip: Get a room away from the elevators NOT facing the street.
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanetM150, Director of Sales at San Carlos Hotel, responded to this review, January 13, 2014
Thank you for taking the time to review the San Carlos Hotel on TripAdvisor. We are always happy to read about our guests' experiences. We appreciate the 4 star rating, but hope to have an opportunity to raise your opinion to five star. All reviews are discussed with our staff and we will be sure to address your comments as well.. In regard to your remark stating "No Gym"...I apologize that you were not made aware by our staff that there is actually a well-equipped fitness center on our third floor which is noted on our website, along with pictures. Additionally, we have an ATM machine located in our lobby near the breakfast room. I hope we will have an opportunity to see you back at the San Carlos Hotel in the very near future. If I can be of personal assistance, please do not hesitate to contact me directly.
Sincerely,
Janet Materi
Director of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 17 cities Reviews in 17 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed December 11, 2013

I stayed at this hotel from the 4th of December to the 8th of December 2013 with a friend on a city break.The hotel was clean & the staff were attentive & helpful. The best thing about this hotel was the location. It's in midtown Manhattan & very central to everywhere.

The free breakfast in the morning was acceptable & the wi-fi wasn't bad. The bedrooms were adequate & the beds were comfortable. The hotel is in desperate need of a updating & this is the main problem with it. The other hotels on the same road were in much better condition & the Affina 50 had renovation work going on whilst we were there.

If the hotel were to have some renovations it would certainly warrant a better review from me. After having read previous reviews on this hotel I am surprised more people who have stayed there haven't noticed the need for renovations.

There are better hotels in NY for the same money than The San Carlos. Again if they were to improve their appearance this wouldn't be the case.

I can't rate the swimming pool or the spa as the hotel didn't have one.

Room Tip: We had an inside room so I would recommend this as it was facing the road so it was less noisy.
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  • Stayed December 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Senior Contributor
41 reviews 41 reviews
23 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 8, 2013

Hotel is close to good shopping and restaurants. Staff is pleasant and professional. Our room was large, clean but needs updating. Hotel is starting to really show its age. Continental breakfast was okay, nothing special. Overall good value for dollar.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Carlos Hotel

Address: 150 East 50th Street, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Family Hotel in New York City
#38 Luxury Hotel in New York City
#94 Business Hotel in New York City
#128 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — San Carlos Hotel 4*
Number of rooms: 149
Official Description (provided by the hotel):
The San Carlos hotel is one of New York City's most elegant, charming, and stylishly sophisticated hotels. Located on New York's fashionable East Side, the San Carlos offers spacious accommodations, plush furnishings, and warm personable service. If you are looking to relax in a tranquil and contemporary setting, San Carlos is perfect for you. This truly is one of the best hotels Midtown New York has to offer. ... more   less 
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Also Known As:
Hotel San Carlos
San Carlos Hotel New York
San Carlos New York City

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