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“The perfect base in a great neighbourhood” 4 of 5 stars
Review of BEST WESTERN PLUS Hospitality House

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BEST WESTERN PLUS Hospitality House
3.0 of 5 Hotel   |   145 East 49th Street, New York City, NY 10017 (Midtown)   |  
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Ranked #60 of 468 Hotels in New York City
Certificate of Excellence
West London
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“The perfect base in a great neighbourhood”
4 of 5 stars Reviewed July 30, 2014

We stayed for a week in June and couldn't have been more pleased with our choice. Our apartment on the 9th floor was extremely spacious, well appointed, with TVs everywhere and very effective aircon. The location is ideal in a smart sector of the city, right next to the Waldorf Astoria. We loved the neighbourhood around Lexington Avenue / 3rd Avenue with great restaurants and convenience stores and a relief from the tourist hell of Times Square and 8th Avenue (nearly booked a place over there - glad we didn't). Rockefeller Plaza and Grand Central are 10 mins walk away.
However, there is no such thing as quiet in NY. Due to the way the aircon units are fitted (removable in the winter), the windows are not sealed from street noise which seems to go on all night with garbage trucks, police, hotel laundry, etc. Earplugs are supplied by the hotel, but we were fine once we accepted how it would be.

Clearly, this is not a purpose built hotel - it is a conversion of a former old apartment block and as such, certain features are compromised; the lift is a little tight, as is the reception area and the breakfast bar is a squeeze in relation to the number of guests. However I would not let this put you off. The assistants in the breakfast bar are so polite and helpful, doing their utmost to run it efficiently through the 8 to 9am rush hour. Reception staff also extremely helpful and welcoming. We would have no hesitation in staying there again - missing New York already!

Room Tip: The higher the floor the better!
See more room tips
  • Stayed June 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, July 31, 2014
Thank you for your stay with us and for telling us about your experience here. We appreciate the feedback and are glad you would come again.

We have installed double windows and glass in all of our one bedroom apartment suites this month and we are now taking proposals to also install that in the front of the building.

We hope we do see you again in the future. Thank you for your loyalty to our brand.

Thanks again!

Warmest Regards,
Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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889 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 22, 2014

This hotel is a good value and a good location for family vacations. The rooms are former apartments and are very large and functional, but not luxurious. The space was perfect for our family needs. The sofa bed and rollaway were not comfortable but a pillow top cover suggested by the front desk helped make the sofa bed a little more comfortable. Breakfast was acceptable-very much like a Hampton Inn breakfast. The staff at the front desk and in the breakfast room were courteous and helpful. The other guests were primarily European which we enjoyed.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, July 31, 2014
Thank you for your stay with us and for sharing your experience here. We appreciate the feedback to improve. I am glad the memory foam helped make the sofa bed more comfortable and that you enjoyed your stay.

We hope we see you again in the future.

Thanks again!

Warmest Regards,
Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 21, 2014

Very surprised at how huge the suites were! NYC rooms are usually smaller than many other towns, but these suites were bigger than my apartment! Beautifully decorated, comfortable and quiet! The staff was very nice and helpful. Needed help with the safe and tv remote, the maintenance engineer came to our room an showed us (very patiently) how they worked! Close to two subway stations and easy walk to time square! We will definitely be back to this hotel!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, July 31, 2014
Thank you for your stay with us and for letting us know about your stay. We are glad you found the apartments large and that you enjoyed your stay with us.

We hope we have the opportunity to serve you again in the future.

Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grenoble, France
Level Contributor
126 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed July 18, 2014 via mobile

Conveniently located but very tight in all respect, lobby, breakfast room and even the flat if ok in size is a bit missing natural light in the lower level, we were at 5th, on advise of the travel agent took a 1 bedroom for 4 as there is a sofa bed in the living room, terrible mistake, impossible to sleep on the sofa bed and the hotel was fully booked so no upgrade posible, end up sleeping 1 person on the sofa and one in the chair... During 5 nights..., we were viewing the inside so no view but limited noise, work ongoing but we were told, staff ok especially nice day care maids, breakfast is better taken at the nearby starbucks if you can afford it but they do what they can given th esize to accomodate hungry tourists..., deco is simple but fine and very clean which is most important to us, fianlly it is new york!

Stayed July 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, July 31, 2014
Thank you for your stay and for your review.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon perhaps in a two bedroom apartment.


Thank you again for taking the time to write and for your stay.

Warmest Regards,
Robert
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 17, 2014

I was very impressed with the amount of space that I had in this suite. I would love to bring my family to stay next time or share the room with others as its really nice. Especially for being in NY. I've stayed in rooms that were the size of a shoebox compared to this for a comparable price. Its location was perfect for my needs.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, July 18, 2014
Thank you for your stay with us and for your review!! We are very happy that you enjoyed your time with us and appreciated the size of the apartments compared to other NYC hotels.

Thank you , again, for your kind consideration and we look forward to your future visits! Please conatct me directly if ever I can be of assistance.

Warmest Regards,
Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntsville
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed July 9, 2014

This has to be the largest place to stay in NYC. We couldn't believe the space we had for our family of 5. It is certainly not the most updated or most posh and beautiful, but when you have 5 people in one space and you need a CLEAN place to SPREAD OUT and have plenty of space for everyone to sleep -- THIS is where you want to stay. Also the place is conveniently located within walking distance of uptown, midtown, broadway, but set just off the beaten path so it is not loud at night. The service was excellent and breakfast was delicious. I can't imagine where else in NYC you could get all of this for this price tag.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, July 15, 2014
Thank you for your stay and positive review! We were all delighted to see you appreciated the large apartment style accommodations we offer.

We hope you get the chance to stay with us again in the future!

Thank you again!

Warmest Regards,
Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 9, 2014

This hotel is a great choice for all. It is located close to the Empire State Building, the Rockefeller centre, grand central and much more making it easy to walk to sightseeing attractions. The staff went out of their way to help us plan and experience a wonderful holiday. A particular helpful staff member was Sam Sharma who arranged transportation, confirmed attractions for us and even arranged a complimentary breakfast before we left quite early in the morning so that we were not hungry. Stay here and you will not regret it. Amazing!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
robg64, General Manager at BEST WESTERN PLUS Hospitality House, responded to this review, July 15, 2014
Thank you for your stay with us and your nice review. We were very happy to see that you enjoyed your experience. It was great to see Sammy mentioned here. We will be sure to recognize his efforts.

We hope to see you again in the future.

Thank you again for staying with us!

Warmest Regards,
Robert
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Hospitality House

Address: 145 East 49th Street, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#38 Family Hotel in New York City
#78 Business Hotel in New York City
#171 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — BEST WESTERN PLUS Hospitality House 3*
Number of rooms: 34
Official Description (provided by the hotel):
While visiting one of the most extraordinary cities in the world, we invite you to live like a New Yorker in the center of it all at the award winning BEST WESTERN PLUS Hospitality House. Relax in your very own exclusive Manhattan apartment-style suite designed with all the comforts of a large home without sacrificing any of the benefits of hotel amenities and services. Imagine yourself stepping out of your front door and being in the center of it all, with all New York's spectacular major attractions just a short walking distance away. While resting in your suite all of the fantastic sights and sounds that make New York City so great are just outside your window. Hotel guests especially appreciate spreading out in their very own apartment suite after a full day out in our thrilling city. No other New York City hotel can compare to our oversized rooms and great location. We're ideally located near Times Square, Central Park, Rockefeller Center, Central Park and any number of subway and transportation hubs. Our expansive apartment-style suites are designed to make your experience convenient and comfortable. As you enter one of our luxuriously appointed suites, you are warmly welcomed with a large living room, full kitchen, dining area, separate private bedroom(s) and a well appointed bathroom(s). The apartments all come complete with oak wood flooring, 11 foot ceilings, and noise reduction windows. All of our oversized suites are three and four room full apartments designed for luxury living. This property is designed to be a home away from home with fully outfitted kitchens, stone counters, stove, oven, microwave, dishwasher, and kitchenware for up to six people. Pillow top mattresses and full bathroom botanical amenities are offered to all our guests. Both of our Penthouses have beautiful outdoor balconies in addition to all the rest. And it doesn't end there, The BEST WESTERN PLUS Hospitality house dishes up complimentary breakfast daily. Enjoy piping hot eggs and made to order waffles, cereals, yogurts, fresh fruits, breads, pastries, (delivered daily), juices and 100% Arabica coffee. Our hotel offers complimentary Wi-Fi and a local fitness center access that keeps you connected and up with your fitness routine. Free fitness facilities and classes like yoga, kettlebell, and Pilates, basketball court, weights, machines, aerobics, sauna, steam room, and two swimming pools are all available to our adult guests. Free local telephone calls from your room and free newspaper at your door every weekday are just a few additional perks. Our award winning world class multilingual service team stands ready to anticipate anything you might need 24 hours a day. Read the variety of free newspapers or use our free computer/printers or just to come mingle with the other guests in our public lobby hospitality suite. Enjoy free tea or coffee there throughout the day. Take a break on our outdoor public deck that offers a quiet peaceful area during warmer months, complete with flowers and benches. Book your ideal New York City dream experience at the BEST WESTERN PLUS Hospitality House today! ... more   less 
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Also Known As:
Best Western Plus Hospitality House Hotel New York City
Best Western Hospitality Hotel
Best Western New York City
New York City Best Western
Best Western Hospitality House New York

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