Arrived in NYC to snow, which was amazing. Hotel from the outside looked dark and gothic as described when booking. Inside was rather plush in the lobby. Staff checking us in were helpful but very young, without the warmth you might expect from hotel staff. Our room was slightly small but more than adequate for our needs. The bathroom was a wet room and not the most practical, but as i wasnt cleaning it didnt matter. very little hanging space for clothes etc. Toiletries were not replenished after using the small "Molton Brown" goodies. Breakfast was more than adequate but the room was so dark and on our last morning they ran out of bagels and pasteries. Location was amazing right in the heart of the city. We had an amazing trip, got engaged so all in all would recommenc this hotel, as really, it is somewhere to rest your bones after walking the many wonderful streets and avenues.

As a regular traveler to NYC, I decided to give this hotel a try with the fair rates they were offering. The lobby/reception is grand looking. That is about all that is grand about this hotel. I was amused waiting in line to check-in upon arrival to watch the front desk staff treating every guest checking in very cold and rude. No smiles. No courtesy. No eye contact by the ladies checking in the guests. VERY rough around the edges which I usually do NOT experience in NYC, especially at hotels. The doormen, bellboys more interested in their conversations amongst themselves and harassing/talking about the guests as they must believe no Americans speak any other language but Engish so to understand their rude comments about the guests. Housekeeping must have very little standards given to them for cleanliness of the rooms. We found blood stains on the sheets. So removed them, placed them on the floor and went to sleep as disgusted as we were. Towels also had stains and hair all over them. Tub & toilet more hair. I found the hallways, our room, elevators just very dirty, run down and simply disgusting. Would not return back to this hotel or recommend it.

It's my second time in NYC and I absolutly loved my stay! (The first time I stayed at the stay hotel.. very similar... but the night is way better! )
First off... a little trick to pay less: When booking on the site (they have good prices) they give you a reservation number where you can change the info for your stay or change the dates etc. I booked a standard room for 165 a night. I checked back (with the link to modify my stay) about 1 week before and, for the same dates, I could have a superior queen room for 150 a night! So I got a bigger room for less!

Clean!: The hotel is super clean and the maids are very nice! For the entrance to the toilets... everytime was perfect

Room: I suggest booking a queen room (superior). I sayed in a standard room before and it was the size of my superior room at the night. The bed was really comfy! Nice t.v. and so many channels (more than 150). Super stylish and sexy! A lot of place to store your things! There's a mini bar but beware,,, it you just want to sneak in to look at what's inside or to store something... Don't move anything beacause they will charge you (sensor). I booked this hotel 2 months in advance and they charged me my room when I arrived there.

Breakfest: The same every morning... but it's ok! Always fresh and tasty.. makes you save a couple of dollars. There was: orange juice, coffee, cereal, milk. Croissant, bagels and little healthy muffins.

Staff: the staff was so welcoming.... they were all like that... treated you like a friend witch was really appreciated. Very good service.

Internet: there's a 10$ charge for the internet (for 24h)... Usually.. in other hotels it's free.

Location: Location is great... right in the middle of time square! There's a great pub in front. There's also an amazin restaurant close by (44th street) Scarletto! You must go there!!!! AMAZING FOOD and not expensive for authentic italian cuisine!

Parking: th parking is way too expensive!! 90$ for 24 hours... forget it! HINT: Go on 44th or 46th and you'll find one for 40$ (for 24 h)..http://centralparking.com/new-york/38-w-46th-st.html You can go to this adress to fing good deals. Leave you luggage and go park your car!

Price: Very worth it!!!

I have to say this first off theis hotel was CLEAN! The room was immaculate and so was the bathroom. As someone also stated they maximize space amazingly. The staff was friendly and very helpful. We were greeted by the doorman and the reception desk as well. We booked a queen sized room and discovered we were given a little bigger room, same sized bed but the floor spce was bigger than the average room. Our friends who check in a few hours later had a smaller room. Ours had a pretty decent sitting area which made the room feel a lot bigger. The bathroom only has a shower but that was ok with us. The decoration of the rooms and hotel is black and white some say it is sort of gothic. I think it was more classic with a twist on victorian minus the color.

We really enjoyed this hotel. The drinks at the lounge were great the bartender was very attentive, The breakfast is continental but definitely enjoyable with warm croissants as an option.

I would highly recommend this hotel to anyone looking for a different experience to all the major chain hotels. It is trendy and a sexy hotel with a lot of little surprises that are subtle but impressive when you notice them. I have to say it is a very comfortable hotel almost quaint but that is not the right word for it.

We have stayed at 5 star resorts and you will definitely not be dissappointed in this hotel I think it deserves 3 1/2 stars at least :)