I haven't even arrvied at NIght hotel and already I am having more dramas and being treat more disrespectfully then anywhere I have ever stayed before!
I booked with night hotel and after 2 weeks of them not confirming or taking out the deposit payment I decided to call night hotel, They informed me they would take out the deposit straight away but instead took out the full sum of my stay. I decided to call them just to make sure that if I needed to cancel I would get my money back, I was talking to a male who out right hung up on me, I called back to hear a rude arrogant voice explaining I hadn't booked at their hotel and they had no records of my transaction and to call someone else, upon telling him I booked through the number I had called him on he sighed and said well when did you book? I told him I had booked a while ago and called 3 days prior to talk about my booking, he then replied in an arrogant manner with well what the hell is a while like an hr ago? I Hung up!
Next I called to add an extra day onto my stay and I was told that she wouldn't change anything and that I once again had the wrong number, when I corrected her she then claimed I had to change the booking at hotel.com, After I told her I had never heard of hotel.com and that I made the booking through the phone on this number (which she had a hard time comprehending) she then told me reservations are locked and call back tomorrow and talk to the reservation manager linda, in a very disrespectful un helping arrogant attitude.
As a soldier currently deployed in Afghanistan trying to book a hotel for my only rest leave, If they are as rude in person as they are on the phone there will be trouble!
- Official Description (provided by the hotel):
- Distinctive Accommodations in the Heart of Gotham. Find inspiration in the pulse and passion of Gotham after dark at Night New York - a boutique hotel in Times Square and a study in urban Gothic aesthetics. Here, you will disappear into a realm of playful contrasts, from the black-and-white checkerboard floor in the lobby to the invitingly guest rooms and suites. Enjoy the excitement of Times Square. See a show just steps away in the Theater District. Allow Night to summon the aura of a stylish private residence in the heart of NYC. Voted Sexist hotel in America by TripAdvisor Editors. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Orbitz, BookIt.com, HotelTravel.com, getaroom.com, Despegar.com, TripOnline SA, Travelocity, Agoda, Odigeo and Tingo so you can book your Night Hotel New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Night Hotel Nyc