I haven't even arrvied at NIght hotel and already I am having more dramas and being treat more disrespectfully then anywhere I have ever stayed before!
I booked with night hotel and after 2 weeks of them not confirming or taking out the deposit payment I decided to call night hotel, They informed me they would take out the deposit straight away but instead took out the full sum of my stay. I decided to call them just to make sure that if I needed to cancel I would get my money back, I was talking to a male who out right hung up on me, I called back to hear a rude arrogant voice explaining I hadn't booked at their hotel and they had no records of my transaction and to call someone else, upon telling him I booked through the number I had called him on he sighed and said well when did you book? I told him I had booked a while ago and called 3 days prior to talk about my booking, he then replied in an arrogant manner with well what the hell is a while like an hr ago? I Hung up!
Next I called to add an extra day onto my stay and I was told that she wouldn't change anything and that I once again had the wrong number, when I corrected her she then claimed I had to change the booking at hotel.com, After I told her I had never heard of hotel.com and that I made the booking through the phone on this number (which she had a hard time comprehending) she then told me reservations are locked and call back tomorrow and talk to the reservation manager linda, in a very disrespectful un helping arrogant attitude.
As a soldier currently deployed in Afghanistan trying to book a hotel for my only rest leave, If they are as rude in person as they are on the phone there will be trouble!
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