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“Awesome Sauce !” 4 of 5 stars
Review of TRYP by Wyndham New York Times Square

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TRYP by Wyndham New York Times Square
3.5 of 5 Hotel   |   234 West 48th Street, Times Square, New York City, NY 10036 (Formerly Best Western Plus) (Midtown)   |  
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Ranked #362 of 463 Hotels in New York City
Pearland, Texas
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Awesome Sauce !”
4 of 5 stars Reviewed 4 days ago NEW

A Girl's Weekend in New York could not have been better! The hotel staff was wonderful in accommodating us and making sure that we were comfortable. Cassandra, Marinela, and Jose were fantastic in providing top service at the desk. The operator even gave us suggestions on where to eat for dinner and we were so appreciative.

On a previous trip, we stayed at the other location and almost repeated that option. The rooms are smaller, but the location had them beat. Hell's kitchen was on one side, Times a block on the other side, Broadway was a block on the other side, the fashion district was a few blocks away of walking....It was just a lovely time. The best adjective that I could come up with was Awesome sauce!

Would I stay there again ? YES!!!!
Small Tips for the future: One house keeping lady (night shift) had a not so nice attitude when I asked for service, the bartender could use a little more training, and venture out on your own. They give you a map! Did I say that Cassandra and Marinela made up for any low points?!
Great service + Great location + Clean + Trendy= AWESOME SAUCE.

Room Tip: Rooms with a double Queen bed are a little roomier. Be sure to read the room description very well...
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  • Stayed April 2015, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (281)
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Colchester, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

we booked this hotel Best Western President, only to find on arrival that the name had been changed to TRYP, very confusing for us and our taxi driver, the hotel has and is still under refurbishment , the foyer is very modern and welcoming, reception staff excellent, the rooms are very small, although we only stayed three nights, we had a lot of luggage as this was a stopover on our travels, but being in New York, you don't spend time in a hotel room.
The hotel,is,kept very clean and overall would recommend this hotel for short stay.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kizzy h, Assistant Front Office Manager at TRYP by Wyndham New York Times Square, responded to this review, 4 days ago
On behalf of the staff we would like to thank you for your kind words. It is great to hear that you enjoyed our clean and comfortable rooms. As for the room size we do have rooms ranging from one full size beds to spacious rooms with two full size beds along with bunk beds in a room. We do our very best to accommodate any guests needs. We thank you again for being a valued guest and hope to see you again soon.



Sincerely,

Kizzy H.
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NY
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

In my quest for good and inexpensive hotels in Manhattan I have been to more than 50 properties: the TRYP on 48th Street is one of the best. Here are my four requirements:
1 The Lobby must be welcoming (a good bar, ideally with really responsive and friendly receptionists, a cool bartender and excellent music). The bartender is Lin and he is super-cool
2 The Lifts must work and be quick.
3 The Room must be quiet, well lit, with a real work-table and a bed that helps you to get the best sleep possible.
4 Everythng else must work: plumbing, heating, food, exercise, laundry, business, internet.
Of course, the people are great (they are behind everything: there is nothing automatic in a home-from-home.
TRYP 48th Street W gets a YES for all of these and more.
They are interested in their guests +++
Thank you
This one

Room Tip: Go up high for the best views
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  • Stayed April 2015, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kizzy h, Assistant Front Office Manager at TRYP by Wyndham New York Times Square, responded to this review, 1 week ago
On behalf of the staff we would like to thank you for your kind review of your stay with us and the positive feedback that has been given. We strive to create a wonderful experience for all of our guests. We thank you again and hope to see you again soon.



Sincerely

Kizzy H.
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Indianapolis, Indiana
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When we checked in we were given a room on the second floor. We walked into an 80 degree room -- it not only felt like that but, yes, that's what the thermostat said, too! I tried to play around with the temperature control and we waited, hopefully, for the temperature to come down in the room. (To be continued below...)

The room itself felt dirty and old. The carpeting was worn, there was no desk, the bathroom was cramped and dingy. We were definitely bummed.

I went down to the front desk and asked if someone could do something about the heat. The woman at the front desk said that she'd send someone to our room "right away."

ONE HOUR LATER... I return to the front desk (the phone in our room didn't work at all) and asked whether someone was heading to our room to fix the heat. I can't describe the reaction I got exactly - suffice it to say that I became certain that the woman behind the counter didn't think there was much of a chance that the temperature control would be fixed in the room. So I asked if we could change rooms. She gave me keys to a room on the 10th floor.

ROOM ON THE 10th FLOOR

The good news: This room had been renovated. The floors were new, there was a desk, it felt clean, etc.

The bad news: We couldn't control the heat in this room either.

Stayed one night. After a night with the window cracked so that we didn't die of heat exhaustion (but which meant that the noise from the city dumped into our room all night), we were so happy to be getting out.

(Also -- sloooooooowwwwww wifi. Such a bummer.)

Room Tip: Make sure you asked for a renovated room!
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  • Stayed March 2015, traveled with family
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWTimesSquareNYC, General Manager at TRYP by Wyndham New York Times Square, responded to this review, 1 week ago
Dear Guest,
Thank you for taking the time to provide us with feedback on your recent stay at the TRYP New York Times Square. I apologize for the problems with your Air Conditioning. Engineers are on duty throughout the day and generally can remedy these issues very quickly. Please be assured I have shared your feedback with our maintenance they have since reviewed the controls throughout the hotel. Please don't hesitate to contact me directly at jdean@tryptimessquarehotel.com.

We look forward to your return trip to New York City.

Sincerely,

Jay Dean
General Manager
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Best Hotel Ever I stayed In Times Square. Clean, new rooms , nice staff and convenient location. What else to ask for!!!!

The Tryp is a a newly renovated hotel in Times Square-red stairs. It is modern with a friendly and helpful staff.
Asian restaurant-Japanese and Vietnamese food, Breakfast is also available and Parking!!!!



  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kizzy h, Manager at TRYP by Wyndham New York Times Square, responded to this review, 3 weeks ago
Hello Dimitris,

Thank you so much, we highly appreciate feedback from our guests. I am pleased to hear that you enjoyed your stay here at the New TRYP Times Square hotel and hope that one day, you will come again. If so, please inform us ahead of time, and we will make sure that your stay is as pleasant as the first. We thank you again for your feedback, and hope to hear from you soon.
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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Service was bad. Attention to detail was bad. I reserved a queen room, and they insisted my reservation was not correct...i had to fight management just to get what i had originally reserved!!! Its called the Best Western Plus Presidents Hotel yet the actual hotel room is nothing like the actual photos. Total misrepresentation. The floor i was on was loud. there was construction throughout the building. The shower handle fell off in my hand and almost landed on my foot. Complained to management yet they did nothing. I was supposed to check in at 3, the room was not ready until close to 4. Overall bad experience would not repeat

  • Stayed March 2015, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A lovely hotel, located two minutes from the marvelous Times Square.
Near to everything, including the subway station.
The staff is warm, friendly, feels like home!
Small rooms typical New York but the decoration gives you cosiness and comfort.
Delightful experience!

Stayed August 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kizzy h, Assitant Front Office Manager at TRYP by Wyndham New York Times Square, responded to this review, 3 weeks ago
On behalf of the staff we would like to thank you for a great review on our newly renovated property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. In reference to the rooms which ranges from one full size bed which fits two people. To a Family size suite that can fit up to 6 people. We do our best to accommodate any requests. We thank you again and hope you will come back and see us again soon.


Sincerely

Kizzy H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TRYP by Wyndham New York Times Square

Address: 234 West 48th Street, Times Square, New York City, NY 10036 (Formerly Best Western Plus)
Phone Number:
Location: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #362 of 463 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — TRYP by Wyndham New York Times Square 3.5*
Number of rooms: 336
Official Description (provided by the hotel):
Excellent location in the heart of Times Square, steps from Broadway Theaters, Rockefeller Center, Empire State Building-Guest rooms featuring; free wireless internet, flat screen televisions, free local phone calls, in-room coffee makers, i-home docking stations, complimentary weekday newspaper, in-room safe. On-Site Fitness Center, Business Center, Conference Room- Two Restaurants, Lobby Bar, Room Service - 50 Suites with bunk beds. ... more   less 
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Also Known As:
Best Western President Hotel New York
Best Western Nyc
Best Western Hotel Nyc
Best Western New York City
New York City Best Western
Best Western President New York

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