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BEST WESTERN PLUS President Hotel at Times Square
3.5 of 5 Hotel   |   234 West 48th Street, Times Square, New York City, NY 10036 (Manhattan)   |  
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Ranked #353 of 452 hotels in New York City
new york, United States
1 review
1 helpful vote 1 helpful vote
“BW PLUS?”
3 of 5 stars Reviewed March 13, 2014

We were in a "Deluxe" room. Room we stayed in should be "off market" Rm 1228. No microwave, no fridge. T.V signal was pretty crappy. Maintenance guy was very nice and said he'll check connection, but nothing's changed. Holes in room. Needs dusting once in a while. Entering the lobby seemed like I'm entering into a bar. Asked for a quiet room, we were infront of the elevator. Door to the shower made awful loud noise. Wi-fi was excellent. Location is excellent! Beds were fine. Would stay here again because of the location.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, March 20, 2014
Dear Janice E,

Thank you for your review of our property. I am glad you enjoyed your stay with us and thank you for mentioning our great location. Our Deluxe rooms do not include a microwave or a refrigerator however a refrigerator is available upon request. Our suites do include a refrigerator and may be a better option for your next stay with us. The room you had booked unfortunately was only available in front of the elevator.

Please contact me directly the next time your are coming to New York City so I can see to your reservation and we are able to get a room that fits your needs. My number is 212-632-9006.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Amherst, Ohio
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 12, 2014

Super modern and intimate boutique hotel in the heart of Times Square area. Fit our needs for a 2 bedroom place for 2 college age kids traveling with mom and dad. Nice side street location- quieter and close to subways,theaters and restaurants. Adequate hot breakfast daily served til 10:30 was a nice touch. Very friendly and helpful front desk staff.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, March 20, 2014
Dear 1959Sue,

Thank you for your review of our property. I am happy to hear that you enjoyed your stay with us and thank you for mentioning our great location and helpful front desk staff.

We hope you will stay with us again and we thank you for your business.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas, Usa
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 10, 2014

The rooms are extremely small and are surface cleaned. Hallways are narrow and dark; only the lobby appears to be up to 21st century standards if expectations. Decor is a poor attempt at being modern with cheap, cheesy, furniture. I would never stay at this hotel again.

  • Stayed February 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roy, Utah
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 9, 2014

Thoroughly impressed not only with the quality of the hotel, but the over the top cheerful, friendly, and helpful staff. Sure the rooms aren't sprawling layouts, you're in Manhattan! But I felt the room was more than enough to feel at home for a couple nights stay. 1st time staying at this location. I will definitely using this place again to come see broadway shows etc.

Stayed March 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
Top Contributor
73 reviews 73 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed March 9, 2014

My daughter and I stayed recently for 5 nights. The hotel is in a brilliant location, just steps from Time Square. The staff are friendly and efficient. Check in was very quick and easy. Our first room was very small but there was no problem changing to a larger room. Our room was spotless and had everything we needed. There was a flat screen TV, tea and coffee facilities. The bathroom had a very good shower and plenty of fresh towels and toiletries. There was enough room for our luggage and good storage space. There was an in room safe also. There is a nice cocktail bar in the foyer. I would definitely recommend this hotel.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed March 9, 2014

I was cautious of this place due to the generally negative Tripadvisor reviews, but didn't need to be. It's not exactly Buckingham Palace but you have to bear in mind this is in Times Square - considering the price I don't quite understand the complaints. Room was small but otherwise fine. Free wifi throughout the hotel, staff were friendly and there was nothing awful. Decor was interesting.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS President Hotel at Times Square

Address: 234 West 48th Street, Times Square, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #353 of 452 hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — BEST WESTERN PLUS President Hotel at Times Square 3.5*
Official Description (provided by the hotel):
Excellent location in the heart of Times Square, steps from Broadway Theaters, Rockefeller Center, Empire State Building-Guest rooms featuring; free wireless internet, flat screen televisions, free local phone calls, in-room coffee makers, i-home docking stations, complimentary weekday newspaper, in-room safe. On-Site Fitness Center, Business Center, Conference Room- Two Restaurants, Lobby Bar, Room Service - 44 Suites with sleeper sofas ... more   less 
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Also Known As:
Best Western President Hotel New York
Best Western Nyc
Best Western Hotel Nyc
Best Western New York City
New York City Best Western
Best Western President New York

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