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“Another vote for the President!” 4 of 5 stars
Review of BEST WESTERN PLUS President Hotel at Times Square

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BEST WESTERN PLUS President Hotel at Times Square
3.5 of 5 Hotel   |   234 West 48th Street, Times Square, New York City, NY 10036 (Manhattan)   |  
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Ranked #355 of 453 Hotels in New York City
Connecticut
Top Contributor
78 reviews 78 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
48 helpful votes 48 helpful votes
“Another vote for the President!”
4 of 5 stars Reviewed March 7, 2014

This was my second visit to the Best Western President having visited here in 2011, and another positive experience! I was once again wowed with the lobby decor and AMAZED at what I will always remember as the speediest check in ever! The front desk swiped my credit card, handed me a room key and I was in my room in minutes!! This trip, my room was small (but a little large than most NYC rooms), but very clean and tidy. I wish I had not been given a room directly in front of the elevators (which meant hearing voices of other guests waiting for the elevator quite often). And I wish I had hot water in the shower (It was warm, not hot)--but I'm sure this was an isolated incident. Best of all is the location of this hotel--just off Times Sq, but closer to 8th avenue. JUST PERFECT! I absolutely will stay here again. The location, the value, the design--certainly consider the President!

Room Tip: Room 628 was just off the elevators. You might want to ask the front desk to avoid giving you a room...
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,958 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
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Boston
Senior Contributor
37 reviews 37 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 4, 2014

They do not fit in a double bed ! Make sure you book a king size bed . Otherwise the rooms are small but well appointed with ironing board and hairdryer. Location is perfect for theater district . They now serve an adequate breakfast for $14 with very limited space. No individual special attention here! You are part of the crowd. But for the price this is fine. Internet is iffy at times.
At all times of the day you will find cleaning carts or vacuum cleaners in the hall near the elevator. It does not give you a good feeling somehow.

Room Tip: Room 324 is small with a double bed on a noisy street but on a L shape end of hallway ,only one adja...
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, March 5, 2014
Dear Ondine21,

Thank you for your review of our property. Thank you for mentioning our great location. We do have larger rooms available such as our Deluxe rooms and Suites if you require more room and larger beds. We hope you will stay with us again if you ever come back to New York in the future.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2014

Great hotel with a great location right in the middle of Theater District. Great Staff, Suny at front desk is the Best. Her genuine warmth and welcoming smile are always there to greet you, and make you feel at home. Always stay here when we are in NYC because of Suny.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, March 5, 2014
Dear 277alfredt,

Thank you for your review of our property. I am happy to hear that you enjoyed your stay with us. Suny is a great employee and we are glad to have her here. I will be sure to pass on your comments to her.

We hope you will stay with us again in the future.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
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donegal
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 4, 2014

Stayed here last year with my family. The location of this hotel was great. You are just a few minutes walk from times square. The rooms were small but very clean. The staff were amazing and nothing was a bother to them. Great hotel.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, March 5, 2014
Dear tootie212,

Thank you for your review of our property. I am glad you enjoyed your stay with us and thank you for mentioning our great location and friendly staff.

We hope you will stay with us again if you ever come back to New York in the future.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
4 of 5 stars Reviewed March 3, 2014

Room clean but very small. Bathroom tiny. Housekeeping inconsistent when answering requests for towels and washcloths. (Only one each day altho two staying in room.) To be fair, we did not contact front desk with our requests but left note for maid.

But the best news: it is ideally situated in the theater district and close to bus stops and subway for exploring museums and other attractions. Even with small annoyances I would definitely stay there again.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, March 5, 2014
Dear xylophoneandsSax,

Thank you for your review of our property. I am glad you enjoyed your stay with us and thank you for mentioning our great location. I am sorry you did not receive enough towels during your stay. I will be talking to our Housekeeping Department to correct this.

We look forward to seeing you again the next time your in NY.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 2, 2014

I have jusr arrived from NYC, staying in a twin beds room at this hotel.
My experience has been really good. We were at 12th floor and everything was even better tan expected: clean, stylish, in the very heart of the city and a very good Price found thanks to booking

Room Tip: We could see that - maybe- twin beds rooms are a bit bigger. From the hotel you can ask for a shuttl...
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, March 5, 2014
Dear Kebarim,

Thank you for your review of our property. I am happy to hear that you enjoyed your stay with us and thank you for mentioning our great location and value.

We hope you will stay with us again if you ever come back to the big apple.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 2, 2014 via mobile

I have stayed in several Best Western Hotels across the country, mostly BW Plus, and can say this one is just doesn't have the crisp touches required by the brand. The level of cleanliness is only slightly below par, but certainly could be improved. Some notables: a lobby floor which stayed uncleaned all weekend and some minor mold issues in the bathroom. The real problem is upkeep of the rooms. The shabby tattered furniture, spots of walls in half state of repair,and several issues in my room. I don't like calling for help, but had no choice because the TV wouldn't change channels;neither with a remote nor manually. The fix required a master remote and simple reprogram of channels, but should have been attended to before the room was released. The guy also went behind the bed to plug in my nightstand lamp. Again ,it should have been checked by housekeeping. The rattly,rusty, tattered and dirty air conditioning unit hardly worked , but I didn't have time for another interruption, so I just suffered. The Lobby looks as though it was remodeled within 5 years, and the decor is not entirely offensive. The decor in the halls, however, well forgive the phrase favored by my teenage kids ,but OMG LOL .They have purple ceilings and trim with the gaudiest purple flower print wallpaper ever manufactured......But hey it is in Times Square....You can walk to the theatre. Just wouldn't be fair to the others who do follow brand standards if I were to not complain.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, March 5, 2014
Dear chad h,

Thank you for your review of our property. I am sorry to hear that you did not enjoy your stay with us. We do have managers on duty most of the day to try and help you through every challenge. If you would like to speak with me further about your stay please contact me at 212-632-9006.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS President Hotel at Times Square

Address: 234 West 48th Street, Times Square, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #355 of 453 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — BEST WESTERN PLUS President Hotel at Times Square 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
Excellent location in the heart of Times Square, steps from Broadway Theaters, Rockefeller Center, Empire State Building-Guest rooms featuring; free wireless internet, flat screen televisions, free local phone calls, in-room coffee makers, i-home docking stations, complimentary weekday newspaper, in-room safe. On-Site Fitness Center, Business Center, Conference Room- Two Restaurants, Lobby Bar, Room Service - 44 Suites with sleeper sofas ... more   less 
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Also Known As:
Best Western President Hotel New York
Best Western Nyc
Best Western Hotel Nyc
Best Western New York City
New York City Best Western
Best Western President New York

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