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“some glitches but super convenient” 4 of 5 stars
Review of BEST WESTERN PLUS President Hotel at Times Square

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BEST WESTERN PLUS President Hotel at Times Square
3.5 of 5 Hotel   |   234 West 48th Street, Times Square, New York City, NY 10036 (Manhattan)   |  
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Ranked #350 of 451 hotels in New York City
Dallas, Texas
1 review
“some glitches but super convenient”
4 of 5 stars Reviewed March 3, 2014

Room clean but very small. Bathroom tiny. Housekeeping inconsistent when answering requests for towels and washcloths. (Only one each day altho two staying in room.) To be fair, we did not contact front desk with our requests but left note for maid.

But the best news: it is ideally situated in the theater district and close to bus stops and subway for exploring museums and other attractions. Even with small annoyances I would definitely stay there again.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, March 5, 2014
Dear xylophoneandsSax,

Thank you for your review of our property. I am glad you enjoyed your stay with us and thank you for mentioning our great location. I am sorry you did not receive enough towels during your stay. I will be talking to our Housekeeping Department to correct this.

We look forward to seeing you again the next time your in NY.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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Madrid, Spain
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 2, 2014

I have jusr arrived from NYC, staying in a twin beds room at this hotel.
My experience has been really good. We were at 12th floor and everything was even better tan expected: clean, stylish, in the very heart of the city and a very good Price found thanks to booking

Room Tip: We could see that - maybe- twin beds rooms are a bit bigger. From the hotel you can ask for a shuttl...
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, March 5, 2014
Dear Kebarim,

Thank you for your review of our property. I am happy to hear that you enjoyed your stay with us and thank you for mentioning our great location and value.

We hope you will stay with us again if you ever come back to the big apple.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed March 2, 2014 via mobile

I have stayed in several Best Western Hotels across the country, mostly BW Plus, and can say this one is just doesn't have the crisp touches required by the brand. The level of cleanliness is only slightly below par, but certainly could be improved. Some notables: a lobby floor which stayed uncleaned all weekend and some minor mold issues in the bathroom. The real problem is upkeep of the rooms. The shabby tattered furniture, spots of walls in half state of repair,and several issues in my room. I don't like calling for help, but had no choice because the TV wouldn't change channels;neither with a remote nor manually. The fix required a master remote and simple reprogram of channels, but should have been attended to before the room was released. The guy also went behind the bed to plug in my nightstand lamp. Again ,it should have been checked by housekeeping. The rattly,rusty, tattered and dirty air conditioning unit hardly worked , but I didn't have time for another interruption, so I just suffered. The Lobby looks as though it was remodeled within 5 years, and the decor is not entirely offensive. The decor in the halls, however, well forgive the phrase favored by my teenage kids ,but OMG LOL .They have purple ceilings and trim with the gaudiest purple flower print wallpaper ever manufactured......But hey it is in Times Square....You can walk to the theatre. Just wouldn't be fair to the others who do follow brand standards if I were to not complain.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, March 5, 2014
Dear chad h,

Thank you for your review of our property. I am sorry to hear that you did not enjoy your stay with us. We do have managers on duty most of the day to try and help you through every challenge. If you would like to speak with me further about your stay please contact me at 212-632-9006.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 2, 2014 via mobile

You read reports, and OMG, can you be serious. This hotel is in the heart of NYC........the city that never sleeps......so think about that BEFORE you book, and then go on to "slate" the hotel.
Check In - quick, simple......very welcoming. Remember, it's not all about them, being nice is a two way thing. You are not entitled to an upgrade, if you want one, then book it at the time of booking.
Lifts - quick, and easy to use.
Room -(520). Not the biggest, but had everything we wanted. Managed a soak in the bath, and I am 6ft. Iron, board, hair drier. Coffee maker. Room was clean, and cleaned daily. We had one "small issue" which was dealt with swiftly, and fully resolved.
Area - busy, busy, busy. Fab for everything. Subway, Broadway, Central Park, Bars. Go to Stitch Bar, down to 37th between 7th and 8th........great place.
We took the subway, and got on the L train to Williamsburg. Let's you see the real NY. Bars were amazing......try the Isle Of Skye, as for Scott.
Overall, 100% satisfied.
Tip, try the box office for each show, we got tickets for Mamma Mia $59 each, excellent price. Tell them you have a email from Telecharge, offering cheap tickets for $59, worked for us.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
India
Top Contributor
54 reviews 54 reviews
22 hotel reviews
Reviews in 27 cities Reviews in 27 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 2, 2014

We stayed here in February 2014. The location is great! Restaurants, bars, breakfast places, shops, subway stations, bus stations etc. are all within a few blocks.

The check-in process was quick and the reception staff was courteous. The look and feel of the lobby could definitely be improved. It was dark and gloomy with strange blue lighting.

The elevators were rickety and could use some maintenance. We were fortunately on a higher floor and I was glad since the street noise was not that audible. The passageway leading to our room was quite narrow and it kept me wondering how someone a bit healthier would make their way through along with luggage.

The rooms were quite small as expected with most Manhattan hotel rooms. The decor, furniture & fixtures and electrical fittings left much to be desired but were working and served their purpose just fine.

The highlight for us was the small patio adjoining our room. It was perfect for us to enjoy the snowfall!

For the location, I think the price we paid for this hotel was ok.

Room Tip: Request a room on a higher floor
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Willards
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 28, 2014

We found our two rooms (queen suites) to be more than adequate and roomy. After all, we were only there to sleep! The beds were comfy, the room was clean. Hotel staff was helpful. Close proximity to theaters and Times Square is another selling point for this hotel. And to top it off......the price was GREAT!!!!! Did not use restaurant on site, but there are plenty of places to eat nearby.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 27, 2014

Nice hotel in awesome location at a super reasonable price. Staff was exteremely friendly and helpful, which is a nice change from other NYC hotels. Lovely lobby. Free internet. All the theaters are within a 2-3 city-block walk.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN PLUS President Hotel at Times Square

Address: 234 West 48th Street, Times Square, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #350 of 451 hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — BEST WESTERN PLUS President Hotel at Times Square 3.5*
Official Description (provided by the hotel):
Excellent location in the heart of Times Square, steps from Broadway Theaters, Rockefeller Center, Empire State Building-Guest rooms featuring; free wireless internet, flat screen televisions, free local phone calls, in-room coffee makers, i-home docking stations, complimentary weekday newspaper, in-room safe. On-Site Fitness Center, Business Center, Conference Room- Two Restaurants, Lobby Bar, Room Service - 44 Suites with sleeper sofas ... more   less 
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Also Known As:
Best Western President Hotel New York
Best Western Nyc
Best Western Hotel Nyc
Best Western New York City
New York City Best Western
Best Western President New York

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