Is there a place hotels go to die because this one has lost its way.
The location is outstanding if you want Times Square. Wonderfully loud, colourful and outright crazy. The city certainly has a heart, this hotel sadly does not.
Everything about this hotel feels shady. Even having to pay to keep your bags in storage for a few hours before your cab to the airport is lame. I've never seen a Best Western do that irrespective of city.
The rooms are tiny but that's New York so there is no surprise there.
The service is the issue here - no smiles, by anyone, on any day. Cleaners who will bang on your door to get you out so they can clean and move on (and then mutter under their breath), mechanics who wanted to fix the phone line at 9pm one night even though no one complained ("but its part of our scheduled servicing") - this was a laugh as we had someone in our matchbox room fixing things because he just had to. This feedback on exit was noted with a nod.
I felt embarrassed for the hotel, not sure if we were on candid camera. \
Why would you bother, seriously?
- Official Description (provided by the hotel):
- Excellent location in the heart of Times Square, steps from Broadway Theaters, Rockefeller Center, Empire State Building-Guest rooms featuring; free wireless internet, flat screen televisions, free local phone calls, in-room coffee makers, i-home docking stations, complimentary weekday newspaper, in-room safe. On-Site Fitness Center, Business Center, Conference Room- Two Restaurants, Lobby Bar, Room Service - 44 Suites with sleeper sofas ... more less
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- Also Known As:
- Best Western President Hotel New York
- Best Western Nyc
- Best Western Hotel Nyc
- Best Western New York City
- New York City Best Western
- Best Western President New York