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“lack of care” 2 of 5 stars
Review of BEST WESTERN PLUS President Hotel at Times Square

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BEST WESTERN PLUS President Hotel at Times Square
3.5 of 5 Hotel   |   234 West 48th Street, Times Square, New York City, NY 10036 (Manhattan)   |  
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Ranked #355 of 453 Hotels in New York City
Fortaleza, CE
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“lack of care”
2 of 5 stars Reviewed October 31, 2013

Good points that deserve a compliment are just the location and the free wi-fi. Bad: noisy air conditioner, smelly carpet, old room. So, if you are allergic, this is not your hotel: The price is just not compatible with the quality delivered. The pictures in the web site do not match the reality.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, November 12, 2013
Dear JulioBC,

Thank you for your review of our property. I am glad to hear that you enjoyed our location and our free wireless internet. The pictures on our website are of the exact room types that we offer in the hotel. I am sorry to hear that you had some concerns with your room but I wish we could have moved you to another room to make it up to you during your stay with us. Please feel free to contact me if you would like to discuss your stay further at 212-632-9006.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,977 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (244)
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English first
Chandler, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 31, 2013

Our penthouse room was spectacular. The hotel was a very pleasant surprise, and only one block from Times Square. The staff were very professional and friendly. Our room had a roof-top patio with a view of Broadway and a great bathroom.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, November 12, 2013
Dear Dale G,

Thank you for your review of our property. I am glad to see that you enjoyed your stay with us. I am happy to see that our staff were friendly and that your room was in good condition. We look forward to seeing you soon.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed October 30, 2013

Just returned from NYC, and spent four nights at the Best Western Plus. Still not certain what the "plus" means, however like most reviewers I have to agree with the location of this hotel !
It is quite dated, and in serious need of major renovations, but the price was right for my sister and I. Apparently booking online with Mr. Shatner's Priceline was NOT a good choice since we
did not have a choice of rooms or beds at the time of booking. We were told upon arrival that the hotel was totally booked, and there were no upgrades available. Both Alphonso & Kumar were very accommodating, and did get us a better room on the second night. I'm not sure why so many people complain about this hotel ?? My sister and I seriously enjoyed our stay here, and I am a firm believer in the "you get what you pay for" way of thinking. Most other hotels in the surrounding area were double the price, and since we only used our room for sleeping, it was more than adequate ! You can't find a better location for the money imho, and smack dab in the middle of the Theater District. We walked around the corner to the Eugene O'Neil Theater and saw Book of Mormon, then back to the hotel to dine at a fabulous Thai restaurant called Ponsri, located right next door !!! No subway or taxi $$$ that night. So again, more savings to spend elsewhere in NYC. I would definitely recommend this hotel to anyone wanting to stay in Times Square, it was a total blast :-)

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 30, 2013

The entrance isn't all that fancy and you may even miss it, but the rooms make up for that and contain all you would expect for a hotel in this class. Plus the carpets are new and the room recently refurbished. Don't expect much space afterall you in the middle of manhattan. Hellooo....Anyway all overall a good value for the price paid.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macomb, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 29, 2013 via mobile

This hotel is in an outstanding location - in the theater district close to Times Square. The room was barely adequate for one person. Lots of little things went wrong that were eventually remedied by the staff.

  • Stayed October 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, October 30, 2013
Dear jeffm65_11,

Thank you for your review of our property. I am glad you enjoyed your stay with us and thank you for mentioning our great location and I am happy to hear that our staff was able to remedy any problem you had.

We do have larger rooms available such as our Deluxe rooms and Suites if our guests require more room. We hope you will stay with us again if you ever come back to New York in the future.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billings, Montana
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 29, 2013

This is definitely a good location, however we did not have the greatest experience. I had booked a room with a king size bed, however they must have gave our room to someone else as nothing was available in king size our first night, so they gave us an available room and then upgraded us the remainder of our stay to a suite. Well, our first night, my husband and I basically slept on top of each other!! The bed was smaller than a double (just slightly larger than a twin)! The room was not much bigger than the bed and the water was freezing!! Thankfully we had to get up early so we were in this room only for a few hours. The next night after waiting at the front desk for sometime, they finally got us moved to the suite which was much bigger, however some of the room cleanliness had a lot to be desired! The heater made a terrible loud rattle and the only way to fix it was to shove a pen in it partially to make the rattle stop. The water was slightly warmer, but not much!! Some of the staff was very short and somewhat rude, however there were some very nice and helpful staff that deserve a pat on the back. All in all, probably won't stay there again.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, October 30, 2013
Dear fungirl_101,

Thank you for your review of our property. I am sorry to hear that we did not have the room that you reserved for you when you arrived but I am happy to see that the Front Desk was able to move you to a suite.

We hope you will give us another chance in the future to exceed your expectations.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macomb Twp, Mi
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 29, 2013

The location of this hotel is worth its weight in gold. Times Square is right at the corner, the Grayline tour bus stops are on both sides of the block, and it is walking distance from almost everything. (Grayline NYC-Great option for cheap transportation, city tour, and information about city.)

The hotel itself is very different in decor. Trendy some might say. It has a restaurant that we did not eat at, a sitting area, and a small bar. The room itself was pretty standard in size..in my opinion. My wife and I had a queen bed, tv, and a bathroom. The electrical outlets were basically extension cords running to and from junction boxes with exposed wires. The shower was super powered. So powerful that it basically soaked the entire bathroom in it's entirety. The phones and heat didn't work. The phone did not do anything. The heat actually went up as you turned it down. I guess you could say it worked...We just couldn't control it.

My wife and I are pretty easy going and don't ask of much other than a clean room that works properly. This fell a little short.

I didn't hate our stay, but would probably seek another hotel next time unless the price was right.

Room Tip: There are no tremendous views anywhere in the hotel. Your best chance is to get on the highest level...
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thomas P, Front Office Manager at BEST WESTERN PLUS President Hotel at Times Square, responded to this review, October 30, 2013
Dear MJMSxr,

Thank you for your review of our property. I am glad you enjoyed your stay with us and thank you for mentioning our great location! We hope you will stay with us again if you ever come back to New York in the future.

Sincerely,
Thomas P
Director of Front Office
Best Western President Hotel at Times Square, New York City
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS President Hotel at Times Square

Address: 234 West 48th Street, Times Square, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #355 of 453 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS President Hotel at Times Square 3.5*
Number of rooms: 334
Official Description (provided by the hotel):
Excellent location in the heart of Times Square, steps from Broadway Theaters, Rockefeller Center, Empire State Building-Guest rooms featuring; free wireless internet, flat screen televisions, free local phone calls, in-room coffee makers, i-home docking stations, complimentary weekday newspaper, in-room safe. On-Site Fitness Center, Business Center, Conference Room- Two Restaurants, Lobby Bar, Room Service - 44 Suites with sleeper sofas ... more   less 
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Also Known As:
Best Western President Hotel New York
Best Western Nyc
Best Western Hotel Nyc
Best Western New York City
New York City Best Western
Best Western President New York

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