We stayed here with a group of friends whilst in NYC. We were all allocated rooms that varied in size and faulty and equipment! Having stayed in NY before in different hotels I completely expected the rooms to be small and this wouldn't have been a problem had the rooms been clean, the staff friendly/professional and everything in working order. There was also no where to store our suitcases once we'd unpacked as the room was so small so they were out which made the room even smaller (which I didn't think was possible!)
The hotel decor is really funky but totally let down by the standard of cleanliness not only in the rooms but in the communal areas. I feel no matter how much you pay or the star rating of the hotel it should, at the very least, be clean. Everyone in our party seemed to have issues with the temp in the rooms - they were so hot!! The heating/cooling system is so old and in most cases didn't work so we left our window open the whole time. The staff on reception seem to only want to provide the bare minimum of customer service, don't expect any empathy when approaching them with an issue - it's frustrating to say the least.
I think with better management this hotel could be transformed into a little gem as the location is amazing and yes it's a bit noisy week mornings but its New York, you'd expect noise like that in any big city and its hardly unbearable.
- Official Description (provided by the hotel):
- Excellent location in the heart of Times Square, steps from Broadway Theaters, Rockefeller Center, Empire State Building-Guest rooms featuring; free wireless internet, flat screen televisions, free local phone calls, in-room coffee makers, i-home docking stations, complimentary weekday newspaper, in-room safe. On-Site Fitness Center, Business Center, Conference Room- Two Restaurants, Lobby Bar, Room Service - 50 Suites with bunk beds. ... more less
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- Also Known As:
- Best Western President Hotel New York
- Best Western Hotel Nyc
- Best Western Nyc
- Best Western New York City
- New York City Best Western
- Best Western President New York