I stayed here this past weekend for an awards ceremony at Carnegie Hall. The tour we were on had a horrible experience and our group leader was completely unorganized, putting us in a room with people we had never met-even though the trip was meant to be double occupancy-and then sending all four of us to a room with one bed. I was pleasantly surprised at how understanding the concierge, Jesse, was about the situation we were in, coming up with a good solution to the problem. Another great personality we met was a woman who I'm believed was named Miriam. She held great conversations to lighten our mood in the morning as we ate the complimentary breakfast. Together, they made our stay a wonderful experience despite the circumstances of our tour. I would definitely come back, just not with a group next time.