Helpful doormen, beautiful marble lobby, lovely fresh flowers.
Check-in was a bit of a nightmare due to a front desk manager who didn't know what he was doing, and had an attitude to boot.
He insisted to me that all guests staying at The Plaza pay for their entire stay UP FRONT at the time of check-in. I think not.
Everyone pays the first night's deposit -- not for the entire length of their stay. That is why there is a bill presented upon checking out!
The next morning, Rooms Mgr. Aaron Villareal apologized very nicely for the error from the previous night, and could not have been nicer in trying to make up for it.
I had an Edwardian Fifth Avenue Suite, and the Rooms manager negotiated the rates down nicely at about 30% off, which made the value of the room appropriate.
The website says the room is 900 on the exterior view side and 1,000 square feet on the interior courtyard side, but that must be counting the closets, wall space and bathtub, because in person their is a SMALL bedroom and SMALL living room, and while there is a vestibule in the entry, butler's pantry and space for a computer desk, it doesn't feel anything like 900 total square feet.
The fireplace is simply a fake mantel, which is odd.
The windows are small, and yes, faced 5th Avenue, but all there is to see is large office buildings and condo's. If you get an interior courtyard suite, the windows are larger.
My room was immaculate, with comfortable bed and pillows. Excellent touch-screen for lighting and climate control, etc. Nice flat screen tv.
There are noise issues, bith from the mimimal insulation between the walls which means you can hear noise in the hallway, and from the considerable ongoing street traffic.
Even on the 14th floor it is noisy, so if you are a light sleeper, be forewarned and ask for the interior courtyard, which might be quieter.
Bathroom was pretty with its mosaics and double sinks. It is nice to have the frosted glass on the toilet area, as well as the shower.
The shower was nicely sized, with a big rainhead which only gave mediocre water pressure. It took one minute for the water to heat up.
Amenities were nicely sized at 2.6 ounces, but ther shampoo and conditioner in the shower were not replaced.
The soap by the sink is ridiculously tiny, but the soap by the tub is a nice size. The tub soap was replaced one day, and the sink tub was the first morning, but not on the second morning.
Towels are big and white, but not soft and not that absorbent, either.
I looked at a deluxe rose suite, which claims to be 700 square feet, which doesn't seem nearly that big. Also, the large air-conditioning unit blows right onto the bed.
No chocolates were offered at turn-down, just two small bottles of Fiji water.
Breakfast on the other hand, was superb. The room is beautiful, with its famous glass ceiling. Seating was comfortable and thertables are nicely sized. Food was of the highest quality and very fresh. Portions are generously sized. Service was excellent.
The Todd English food hall downstairs was also a treat. Worth a visit and a quick bite to eat as well.
The complimentary hotel car took me across the park to the superb Michelin 3 star, Jean Georges for lunch. It was a treat to ride in their luxurious Mercedes. They will take you within a ten block radius of the hotel, iof nobody else is using it, and it is on a first come, first serve basis.
Would I stay at The Plaza again? Probably.
The location is great and the service overall was quite good.
The glitches aren't so horrible, just be aware when booking that the room sizes on the web site appear to be exaggerated, and street noise may be inescapable in the city.
Negotiate your room rate with the Rooms Manager, or you will feel a bit ripped off by the price.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.