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“Was better 3 years ago....” 3 of 5 stars
Review of The Plaza Hotel

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The Plaza Hotel
5.0 of 5 Hotel   |   Fifth Avenue at Central Park South, New York City, NY 10019 (Manhattan)   |  
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Hotel amenities
Special Rate
Third Night Complimentary
Ranked #124 of 449 hotels in New York City
Miami, Florida, USA
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Was better 3 years ago....”
3 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

I don't know what happened in three years, but I am very disappointed in my stay. I traveled with my pets and had to BEG them to bring up water bowels, extra towels and soap. The coffee wasn't pressed Illy anymore and it was watered down when I ordered room service. They tried to over charge me at check out too...YUCK!! Apologizing quickly and then correcting the bill....Luxury? I don't think so. Next time I'm staying somewhere else....This is not Fairmont standards...I got better service at the Fairmont in KENYA, AFRICA.

Stayed August 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaHotelManagement, General Manager at The Plaza Hotel, responded to this review, October 24, 2013
Dear Patty L,

Thank you for sharing your feedback with us, as guest reviews are a truly valuable resource for us to ensure we are offering the best service and products, exceeding our guests expectations. I’m sorry to hear that your experience was less than perfect and have shared it with the team here. As for your comment on the coffee from In-Room Dining, I’d like to point that we are indeed still serving Illy and are always happy to add an extra shot of espresso should you prefer it a bit stronger.

Thank you again for your feedback and we do hope that you give us another chance on your next visit to New York.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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Phoenix
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 21, 2013

I have been hoping for years to stay at The Plaza for the Westminster Dog Show. Finally the Plaza (owned by Fairmont) offered a free night If you signed up for their credit card. So I got the card months in advance because you had to spend several thousand dollars to earn the free night. When the free night certificate arrived I was ecstatic! What could be better...the Westminster Dog Show AND The Plaza. A once in a lifetime bucket list trip from Phoenix, AZ. I called immediately to make my reservation. Four months in advance of the dog show in Feb. 2014. No certificate rooms left...she said they only had a few rooms allotted per day in that HUGE HOTEL for certificate stays. Unbelievable! Now we have dog show tickets and airline tickets and no place to stay as our hotel was supposedly paid for! The Plaza by Fairmont...you suck.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaHotelManagement, General Manager at The Plaza Hotel, responded to this review, October 22, 2013
Dear theweeklyreader,

Thank you for taking the time to leave your feedback here on TripAdvisor. We value any and all feedback. I am so sorry that things did not work out the way that you had planned. Our Visa Signature team tries to accommodate all requests and does have a waiting list in case there is a cancellation which I would encourage you to be on if you have not already had your name added.

Thank you again for your post and we hope to welcome you in February.
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Vancouver Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 17, 2013

Had the opportunity to stay at The Plaza for two nights in September and was pleasantly surprised at how well every single task was performed and how professional every individual we came in contact was.
I have stayed at a multitude of fantastic properties throughout the world and I have to say this one is in my top two. Bravo

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaHotelManagement, General Manager at The Plaza Hotel, responded to this review, October 22, 2013
Dear Greg20,

Thank you for your kind comments. What an honor to be one of your top two favorite properties in the world! We look forward to welcoming you back to The Plaza on your next visit to New York.

Thank you again for your post.
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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 12, 2013

We recently stayed at the Plaza for 5 nights. I was very excited to stay at the Plaza, as I have never been. The hotel is still under renovation and the entire building was in scaffolding. The room we were given was a "deluxe" guest room. It was nice - you could tell the carpeting and the headboard on the bead were new . The tile in the bathroom looked new. The rest of the items in the room seemed like they had been there for years. The room was small - but okay for New York standards. The bathroom was strange. One vanity sink with NO counter space, no towel racks or shelving for toiletries. The staff was very nice and attentive. One other strange thing: the lobby. We were waiting for a friend in the lobby, where there is also a champagne bar. A waiter asked us if we'd like a drink and we said no, we were just waiting for a friend. We were then told that we could not wait in the lobby in a chair if we were not buying a drink. I thought that quite rude that a guest of the hotel could not even sit in the lobby without buying a drink! The hotel should consider making dedicated space for guests who are STAYING at the hotel, and paying quite handsomely to do so. All in all, the location is fantastic. The rooms are just fine. The staff cordial. Considering it is a five star hotel, it was not quite as I had hoped.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
4 of 5 stars Reviewed October 9, 2013

My wife and I recently stayed at the Plaza for our anniversary and found the room to be nicely decorated and the butler service to be fantastic. Location can't be beat. Only downside are small, slow elevators. Hope to be back some time soon.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 8, 2013

Our first time staying here at the Plaza Hotel and it was fantastic. The staff very all very helpful and courteous from the moment we were greeted by name on our arrival, checked in and shown to our room until the very early morning departure we had to make due to an early flight back to the UK.

Our room was located on the 15th Floor and looked out towards FAO Schwartz (great shop for toys!) and 5th Avenue. We had booked an Edwardian Suite which has a large bedroom with a separate lounge area with a sofa bed settee which could be closed off. This was a great arrangement for us as we were travelling with our 20 year old son so we all had plenty of space during the day and we all had our own privacy at night. There is also a small kitchenette/wet bar area along with a second WC off the lounge area. The room was fantastic and in very good condition, the bed extremely comfortable and everywhere was very clean. Plenty of towels in the very spacious bathroom which had a separate shower as well as a huge bath. Two huge flat screen tvs and the ipad to control the room settings and access the web was a great modern touch.

We had breakfast every morning in the Plam Court which was a lovely setting and the buffet was very good. A nice mix of pastries, cold meats and cheeses and three hot dishes. We also had drinks most evenings in the Rose Club which had a lovely atmosphere and was quite lively. Todd English food hall was also a fascinating place with a great mixture of foods and drinks, very vibrant and fun and great for some late lunch.

The ONLY downside with our stay at the Plaza was that the exterior of the hotel is currently undergoing a very extensive renovation. The outside of the building is shrouded in a wrap, hiding the scaffolding by replicating the look of the hotel which is very clever but this obscures the view you have from your room and it can be a bit off putting when the occasional worker walks past your window when you're on the 15th floor! We also had work going on directly outside our window on the last couple of days, when we returned to our room earlier than previous days as we were all shopped out and wanted a bit of a rest before the evening. My husband did raise the point with reception and they apologised for the inconvenience and said that work is only carried out between 10am - 4.00pm to minimise disruption but as a gesture of goodwill they gave us a reduction in the room rate for our last couple of nights. As he pointed out to the reception desk there was no mention of these renovation works at the time we booked or anything about them on the hotel website.

Apart from this slight inconvenience we absolutely loved the hotel and location and can't wait to go back and enjoy that little bit of luxury and fantastic shopping again.

Room Tip: High floor and 5th Avenue or Central Park view.
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlazaHotelManagement, General Manager at The Plaza Hotel, responded to this review, October 22, 2013
Dear SueD193,

Thank you for taking the time to post your review here on TripAdvisor. I'm thrilled to hear that you enjoyed your recent stay, from the helpful and courteous staff to the room and amenities. I am also pleased to inform you that we are in the final stages of completing the mandatory façade inspection. While some scaffolding is still in place, the majority of our guest rooms and suites are now free of any view obstruction or noise disturbance.

Thank you again for your review, and we hope to welcome you back on your next visit to New York City!
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Crawley, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 6, 2013

We stayed here on a recent trip to new york and it was magical. The staff were so helpful from the moment we arrived they checked us in promptly and we were shown to our room. the room was very large and spacious and well appointed (especially for a NYC hotel) we had a deluxe room and there was a large crib i there for the baby. the location of the hotel is great as when we came out right there on the corner we went for a horse and carriage ride through central park. The amenities in the room were of a high standard and the towels were amazingly soft.

I would definitely recommend this hotel if you like quality and a touch of class. there is also some amazing shops downstairs which are of a high standard. also ensure you have the afternoon tea it is to die for. the only regret i had was i was only there for 2 nights and wish now it was longer.

many thanks to all the staff of the plaza .. we had an amazing stay

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Plaza Hotel

Address: Fifth Avenue at Central Park South, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#26 Spa Hotel in New York City
#80 Luxury Hotel in New York City
#90 Romantic Hotel in New York City
#120 Business Hotel in New York City
#152 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Plaza Hotel 5*
Official Description (provided by the hotel):
The Plaza continues its heritage of defining luxury with a newly renovated 282 room hotel designed to meet the highest and most demanding of standards. Discerning. Attentive. Discreet. Our luxury hotel in New York City offers its guests every indulgence and caters to every whim. Thoughtfully integrated in every room is a iPad that has been designed specifically for The Plaza guest to control room ambience, as well as to provide access to a vast array of concierge services. Guests have access to The Plaza's top of the line, ultra-luxury automobile, the BMW 7 Series, to explore New York City. Unmatched hotel services and amenities, enhanced by today's foremost technology, truly create a luxury experience nothing short of extraordinary. ... more   less 
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Also Known As:
Plaza New York City
Plaza Hotel New York City

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