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“Unsafe place to stay” 1 of 5 stars
Review of Holiday Inn NYC - Manhattan 6th Avenue - Chelsea

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Holiday Inn NYC - Manhattan 6th Avenue - Chelsea
3.5 of 5 Hotel   |   125 West 26th Street, New York City, NY 10001 (Chelsea)   |  
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Ranked #301 of 464 Hotels in New York City
Cottonwood Heights, Utah
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
“Unsafe place to stay”
1 of 5 stars Reviewed November 1, 2013

This was my fourth visit in four months. I thought I liked this property until last night. When going up the elevator to my room, an underage prostitute and her pimp were negotiating her services and prices with the john. To my horror, they got off on my floor and were directly across from my room. I immediately called security. They did nothing. I called back in ten minutes. They did nothing. I reported the incident to Nicole at the front desk in the morning. She assured me management would contact me. They did not. Upon returning to my room this evening -- I was confronted by the goons in the room across from me AGAIN. My key card didn't work and I had to flee to the lobby for safety. I AGAIN told them what had transpired and had security escort me to my room. The goons came out of their room AGAIN to confront me but left when they saw I was with security.

I have secured a room at the Hilton across the street for the remainder of my business trip

Management does not provide a safe environment and does not address security issues. Do not stay at this property.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at Holiday Inn NYC - Manhattan 6th Avenue - Chelsea, responded to this review, November 4, 2013
Hi HotSpringsLover58 - Thank you for your feedback regarding your stay with us last week. As discussed over the phone this morning, as well as your discussions with our Front Desk Supervisor last week, we do take your comments quite seriously. Keeping in mind the night this supposed situation happened was Halloween, and keeping in mind the expressiveness of New York City's citizens, we did not feel there was an immediate danger posed to you while at our hotel. We had security patroling your floor several times, and found nothing to be alarmed about. You then proceeded to antagonize this guest by slipping a note under his door, which further escalated the situation.

I am sorry that our hotel's security did not meet your standards, and hope you were able to find suitable accommodations for the remainder of your stay.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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882 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
Top Contributor
121 reviews 121 reviews
61 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed November 1, 2013

The Holiday inn on 6th avenue / Manhattan is located in a fairly good area. You have 2 car rental firms close by, you have the subway 100 meters away, grocery shop 50 meters away and if you would like to walk down towards the end and Ground Zero you can. It will take you about 1,5 hours if you do not stop in any store. The hotel it self is a small, but 25 storage, hotel. Only 2 elevators serves all rooms so be prepared to wait for it. Service is ok even though we did not have the best experience when we checked in. I am a gold member on IHG so I received an upgrade. But, honestly, if the room I got is an upgrade then I guess the other rooms are not bigger than closets?? Bathroom very small and only one very small bottle of shampoo for 3 people. Room has TV but NO safe.

Room Tip: If you can, then pick a room high up for some good view. You should be higher than 20th floor
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  • Stayed November 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike W, General Manager at Holiday Inn NYC - Manhattan 6th Avenue - Chelsea, responded to this review, November 4, 2013
Hi Michael W - Thank you for sharing your experience regarding your recent stay with us! We are thrilled that you noticed our central and convenient location, and are happy to see that you enjoyed the nice walk downtown. Please feel free to reach out to me directly at gm@hi-nyc.com the next time you are in the Chelsea neighborhood. I would be glad to personally handle your reservations.

Thank you again!
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Nairobi, Kenya
Top Contributor
473 reviews 473 reviews
105 hotel reviews
219 helpful votes 219 helpful votes
4 of 5 stars Reviewed November 1, 2013

No - the rooms are not big. What to expect? But its well located. Concierge suggested dinner across the street at TreDici - good choice!
CheckIn staff brilliantly happy. Concierge service quicker than the lightning.
Good bed to sleep in. And i can not complain about the elevators as others do... waited 30 secs max.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 29, 2013 via mobile

A great location close to shopping, ten min walk to Times Sq. My wife and I stayed first night in a hotel next to Central Park. It felt far from action. This is a hotel who wants to feel all the action in the town, and relatively quiet. Breakfast is included - not a standard in NYC. Yes, reviews are correct, rooms are small, and breakfast area is cramped in the mornings, but come on, let's be fair, there is sausage, egg, waffles, toasted bread. Felt almost like full english breakfast. And rooms? Clean, tidy, and quiet. Yes, small. But how long do you intend to stay indoors while all action is at your doorstep from this great vfm hotel.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2013

Stayed in the Holiday Inn for 6 nights. Arriving in Penn Station the hotel is about 9 blocks away very easy to get to from 7th Avenue, situated between 6th and 7th. I managed to get one of the top floor rooms due to the help of the guy on the desk, I had originally been put into a smoking room on 2nd floor (I don't smoke) but he managed to move me the day before I arrived. 100% worth it for views, straight out onto Empire State and Chrysler Building. Overall hotel was brilliant, everyone who worked there was friendly and always ready to help us with any questions we had. Yes the lift is slow but you only need to wait for it a couple of minutes and then you are at your floor. The breakfast area in inside the hotel, not across the road like we thought it was. My parents had coupons but I usually paid every day, not too expensive but recommend getting coupons to save money. Lots of places to eat nearby and easy to get to subways and sights too though we mostly walked everywhere. Great visit and would happily stay here again.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 27, 2013

We have been to New York City a couple of times before and I have to say Holiday Inn Chelsea is it! We were a little nervous about it since the room was booked randomly through Hotwire but it turned out to be a really great stay! This hotel was close to everything. We were in New York City for my sisters birthday party and when we needed things to do the Concierge and Front Desk were really helpful! I remember David especially. He was really awesome (and really cute too!) He gave us a room with an Empire State view. If you stay at this hotel you just have to stay in this room. I have never seen the Empire State Building like that before! The rooms are really small but what can you expect, its New York City. They were clean and that is all we needed.
After all we were really surprised with the service at the hotel, the restaurants happy hour was perfect, and the staff was awesome. We definitely will be back! Thanks Holiday inn Chelsea!!!

Stayed October 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NH
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 26, 2013

We visited New York City during the US Tennis Open. We stayed at holiday inn because we had sufficient priority points for a discounted stay. We found this hotel to be convenient to other city sites. It was clean and fairly well maintained. The biggest negative is no on site parking. They had a relationship with a parking garage down the street, which was not open 24 hours a day.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn NYC - Manhattan 6th Avenue - Chelsea

Address: 125 West 26th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#205 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Holiday Inn NYC - Manhattan 6th Avenue - Chelsea 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
Sitting on the cusp of trendy Chelsea and the picturesque Flatiron District Enjoy comfort at the newly renovated Holiday Inn Manhattan 6th-Ave Chelsea. Located in the heart of the Chelsea neighborhood, we are close enough to the action of the Big Apple, yet secluded enough to enjoy a quiet night's sleep. Attractions such as Times Square, Empire State Building, Flatiron Building, Chelsea Market, Herald Square and Macy's, Madison Square Garden, Broadway, and the Fashion Institute of Technology are within reach. Whatever your reason for coming to New York City, let us provide an experience you will never forget. Families and Corporate travelers alike will feel at home in our newly renovated lobby and restaurant space. Hotel amenities include a full-service restaurant and lounge, Prime Cafe, a 24-hour Business Center, 24-hour Fitness Center and complimentary high-speed Internet access. Want to stay in? Take advantage of our convenient room service. Feeling adventurous? Our on-site concierge is happy to secure sightseeing tour tickets, Broadway theatre tickets, shopping coupons and discounts, and even helicopter tours! ... more   less 
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Also Known As:
Holiday Inn Nyc - Manhattan 6th Avenue Hotel New York City
Holiday Inn New York City
New York City Holiday Inn

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