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“Smith Review” 3 of 5 stars
Review of Comfort Inn Times Square South

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Comfort Inn Times Square South
2.5 of 5 Hotel   |   305 W 39th St, (39th St and 8th Ave), New York City, NY 10018 (Manhattan)   |  
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Ranked #220 of 459 Hotels in New York City
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622 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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Sydney, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 13, 2012

We stayed here for 1 week in July. The room was smaller than expected, but the beds were quite comfortable (minus the tiny pillows). If you want to be near Times Square this is the perfect location. Also close to Chelsea which has alot of restaurants/bars that more affordable than Times Square.

Positives:
- good location if you want to be close to Times Square
- comfortable beds
- clean
- friendly staff
- included variety of breakfast
- free wifi

Negatives:
- small room
- breakfast area was very small. Not enough tables so lots of people had to eat breakfast on the floor or take meals back to their rooms.
- my cousin was overcharged so make sure you check your online bank statement.
- service could have been better e.g. didn't provide us with new towels on some days

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timessquare_gm, General Manager at Comfort Inn Times Square South, responded to this review, September 20, 2012
Dear Guest!!

Thank you so much for writing in!! We offer a very clean and comfortable product!! Please come back and see the changes we have made. The lobby had a refurbishment done and we will soon have a new dining set up for the breakfast area!!!

This is a great time of year to come back to New York City!!

Kind regards,

The Comfort Inn Times Square South Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 8, 2012

We stayed in this hotel for 2 nights.
Location is perfect, just 5min walking to Times Square!
The biggest minus is the room size, it is really tiny. All free space was occupied with our lagguage. And wifi is not perfect, the network was only in a specific location, for example mine worked perfectly only nearby a window.
Breakfast is good! They serve perfect waffles, yummy!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timessquare_gm, General Manager at Comfort Inn Times Square South, responded to this review, September 9, 2012
On behalf of the entire team, thank you for your feedback!! The staff works consistently with a smile to please each and every guest! I will have to look into your feedback regarding the internet as we just upgraded to fantastic system that has yet to cause any problems.

Thanks again!!

The management team
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New York City, New York
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2012

The room was very clean, it had a decent amount of space, and the double beds were very comfortable. The one inconvenience was that the front door and bathroom door were adjacent and therefore made for an awkward exit. After going out in the city, it was the perfect place to crash. It was a great central location and we felt very safe returning at night.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timessquare_gm, General Manager at Comfort Inn Times Square South, responded to this review, September 6, 2012
Dear Guest!!

Thanks so much for taking the time to send us a your feed back!! We are delighted that enjoyed your stay and we look forward to your return!

Kind Regards,

The Comfort Inn Times Square South Team
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Williams Lake, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 2, 2012

We stayed for 5 nights, August 18 - 23, and found this hotel to be a bit small for our family of 4. The two double beds fill the room and almost touch the walls. We found it cramped for sleeping. That would be our only complaint with the hotel. The staff was very friendly and welcoming. Check in was easy. Our room was on the 26th floor and was quiet and clean. The breakfast was good and the coffee hot. The afternoon cookies were a great treat. The location was very convenient for Times Square but just far enough away to be less crazy busy. Around the corner on ninth were lots of good restaurants. Across the street was Mercato a very good Italian restaurant. I would stay here again if it was only for two people. Then we could have each had our own bed.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timessquare_gm, General Manager at Comfort Inn Times Square South, responded to this review, September 6, 2012
Thank you so much for your review!

I do remember your family and it was a delight to have such a lovely family come and stay!! Enjoy Canada and we will be waiting for you to come back!! Perhaps around the holidays? New York City is magical come November - December!!

Kind regards,

The Comfort Inn Times Square South Team
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Copley, Ohio
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 2, 2012

The staff here was very friendly and efficient. The hotel was clean and modern. Yes the room was small, reminded me of a place I stayed in Paris. It had a certain charm about it. Concierge was available to help with shuttle to the airport and theater tickets. Price included breakfast which was typical for a Comfort Inn but the dining area was tiny. We took our food back up to the room.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timessquare_gm, General Manager at Comfort Inn Times Square South, responded to this review, September 6, 2012
Dear Guest!!

Thank you for staying with us! We are the perfect size hotel with the best staff in town!! No stone is left unturned and we want to keep everyone happy; it's about creating lasting memories and seeing you again soon!!!

Thanks again.

The Comfort Inn Times Square South Team!!
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Lausanne, Switzerland
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 1, 2012

We stayed in this hotel in during late July and chose this hotel for it’s ideal central location and for the price. Cheap for NY and for this location, close to Time Square and to subway stations to go all over NY. The room was clean and provided enough room for two people. The desk staff were friendly and helpful. The only downside would have been the small, actually tiny, breakfast room. We ended up taking our food into our room and having it there or eating outside. It’s a shame because the food was ok and it is included in the price of the room.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
timessquare_gm, General Manager at Comfort Inn Times Square South, responded to this review, September 6, 2012
Dear guest!

Thanks for your posting!! Our rooms and location are huge factors for our loyal following. I apologize for you challenges with the wifi and it is the first I am hearing of it!

We have just completed an upgrade and without question have the fastest internet in the area!!!

Kind regards,

The Comfort Inn Times Square South
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Times Square South

Address: 305 W 39th St, (39th St and 8th Ave), New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#191 Romantic Hotel in New York City
#223 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Times Square South 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Free WiFi and hot breakfast. Comfort Inn Times Square South is conveniently situated in the heart of Manhattan. Our ideal location allows you to easily reach hundreds of area businesses and attractions. The Broadway Theater District, Times Square, Madison Square Garden arena, the Empire State Building and the Rockefeller Center are all within walking distance from this New York, NY hotel.Each of our 100 percent non-smoking guest rooms feature modern decor and upscale amenities, like flat-panel, televisions, pillow-top mattresses, coffee makers, spacious work desks, hair dryers, irons and ironing boards. ... more   less 
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Also Known As:
Comfort Inn Times Square South Hotel New York City
Times Square Comfort Inn
Comfort Inn New York City
New York City Comfort Inn

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