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“Lincoln Center” 4 of 5 stars
Review of Empire Hotel

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Empire Hotel
4.0 of 5 Hotel   |   44 West 63rd Street, New York City, NY 10023 (Upper West Side)   |  
Hotel amenities
Ranked #320 of 464 Hotels in New York City
State College, Pennsylvania
1 review
“Lincoln Center”
4 of 5 stars Reviewed May 7, 2014

everything was fine except for housekeeping entering my room when a do not disturb sign was initially on the outside room door otherwise the stay was very pleasant and staff very nice and empire hotel is very convenient to Lincoln center


  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, Manager at Empire Hotel, responded to this review, May 8, 2014
Hello Karen B,

Thank you for your recent stay at The Empire Hotel. We are very pleased that you had a very good experience and please know that we are fully investigating the circumstances that happened with an associate entering your room and ignoring your privacy request. We sincerely apologize for this oversight.

We do hope that this does not prevent you from returning to The Empire Hotel and encourage you to email us at gm@empirehotelnyc.com and we'd be happy to assist you with future reservation needs and/or any special requests.

Thank you and all the best,

John S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,427 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (723)
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Chengdu, China
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed May 6, 2014

1.The size of room is incredibly small, and there is a confusing column in this tiny room(see the picture).
2.There is a AC roaming outside the window which makes equivalent decibel as a lawn mower.
3.The front desk never smile and the
doorman wears a northface coat and nike sneaker to welcome us.
4.The wifi in room is not free and cost you much, so is any thing in the bar.
We feel so lucky that we only booked this crab hotel for just one night.

Stayed May 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, Manager at Empire Hotel, responded to this review, May 8, 2014
Hello YI H,

Thank you for your recent stay at The Empire Hotel. Sorry you felt the need to share your disappointing experience on our Trip Advisor page. Our goal is to ensure that all guests are completely satisfied, before they depart. It does not appear as though we were given this opportunity.

Our Standard Queen room is our entry-level room and at approximately 150 square feet and I understand why you felt the room was small. We have many other options as it relates to room types, with an abundance of additional square footage. For a little extra money, any guest can experience this.

Our doormen by no means where casual jackets and sneakers, so not sure who was misrepresenting this position, at the front entrance. Our Front Office associates most commonly are complimented for their friendliness, surprised to hear that you noticed a lack of smiling.

Thank you for your feedback and we wish you all the best.

John S.
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Waterbury, Connecticut
Top Contributor
266 reviews 266 reviews
64 hotel reviews
Reviews in 76 cities Reviews in 76 cities
258 helpful votes 258 helpful votes
3 of 5 stars Reviewed May 6, 2014

This is the perfect hotel to stay in if you are going to be going to Lincoln Center, it's just across the street. The lobby to the hotel is nice but the hallway to our room needed some updating and cleaning. Our room was a junior suite and was spacious. It has a fully stocked mini bar which is nice when so many hotels are doing away with them. As always in NYC my number one complaint are the elevators. It is impossible to get an elevator down near checkout time because all of them are always full and only 2 elevators were running. We waited about 10 minutes and then just walked the 7 flights down.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, Manager at Empire Hotel, responded to this review, May 8, 2014
Hello Santucci1,

Thank you for your recent stay with us last weekend. It's great that you found the location to be very convenient and the the Junior Suite to be spacious and comfortable.

We are in the middle of a complete renovation of our elevators which explains your extended wait time last weekend. Upon the completion of this project, the elevators will be state-of-the art and be incredibly intelligent and efficient.

We do hope that you choose The Empire Hotel for your next trip to New York. If there is anything we can assist with, please email us at gm@empirehotelnyc.com.

Thanks again and all the best,

John S.
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New York City, New York
1 review
5 of 5 stars Reviewed May 6, 2014

Last night, for the third year in a row, our non-profit organization held an event at the Empire. The staff bent over backwards to help in every way possible to make it a success. A fantastic group of people who are committed to quality service. KUDOS TO THE EMPIRE!

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, Manager at Empire Hotel, responded to this review, May 8, 2014
Hello KariNYC2014,

Thank you for your continued loyalty to The Empire Hotel as the host of your annual dinner! We will always appreciate the public accolades and are thrilled that your group had a great experience for the 3rd consecutive year!

We will be sure to share your feedback with the Banquet Servers, they will be flattered with your feedback and I'm sure it'll motivate them as well! We do look forward to hosting your dinner for the 4th consecutive year and Aaron thoroughly looks forward to working with you again!

All the best,

John S.
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california
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 5, 2014

This was a 'girls' trip celebrating a 70th birthday. Would like to especially compliment the Concierges...helped us with dinner reservations, tours and always willing to answer any question no matter how crazy!

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, Manager at Empire Hotel, responded to this review, May 8, 2014
Hello amfcalifornia,

All of us here at The Empire Hotel are very glad that we had the opportunity to host you and your girlfriends celebrating a 70th birthday! It is also great that you were able to heavily rely on our Concierge team for recommendations in and around the city. You'd be surprised how crazy some of the requests are, that we receive!

Please do think of us the next time your travels bring you back to New York. The Empire Hotel welcomes all guests regardless of the occasion. If we can answer any questions in the meantime and/or assist with reservations, please email us at gm@empirehotelnyc.com.

Thank you and all the best,

John S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Arizona
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 5, 2014

We just spent 7 days in NYC for an event at MetLife Stadium in NJ.

I have to be honest we travel to NYC many times before and and at the last min changed plans to from NJ to the city.

I was on line checking rates and was put off by some emails back and forth from the customer service group.

Then I decided to call and see if I got better service. Lucky for us we got Ms Gunita Suri (Front Office Supervisor) who was amazing in helping us with our challenges with the Empire reservation system.

She secured us a room, and great rate and kept in contact with us prior to coming.

We got there in Friday evening and love the area the Empire is located at!

Walk to Central Park a block away, subway stop at 66th and Broadway or south at 1 Columbus, Lincoln Center is across the street!

The Hotel is nice rich and deep colors in the lobby and bar area real warm and cozy.

Our room was on the 8th floor and really nice set up, no view (inside room) so looked at the condo building next door.

Superior King room very big lots of space bathroom was big also.

We didn't do room service because there are so many good places to eat.

I only had two issues in 7 days.

It was extremely cold (39) and the lobby had no heat so it was ice cold. They lobby is warm and comfortable looking and we would have loved to have a drink but not when its that cold.

Once it warmed up outside our last day the lobby was fine.

2nd not being able to go upstairs to the roof top bar during the day?


We would book again!

Room Tip: Book a outside room facing the street for a view.
See more room tips
  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, Manager at Empire Hotel, responded to this review, May 8, 2014
Hello RollPositive,

Thank you for choosing The Empire Hotel for your recent trip to the New York area. Sounds like it couldn't have worked out better when lucking out, and speaking with Gunita.

Then you arrive and you're able to take full advantage of the location of the hotel, and the comfort of your guest room! Sorry the weather didn't cooperate during the initial part of your stay. Believe it or not, the lobby does have plenty of heat, it is just the front doors of the hotel open and close so frequently, is subsequently makes it very difficult to keep the lobby at a comfortable temperature. We do have plans to improve the design of this part of the hotel, in the very near future.

We do hope and trust to be your hotel-of-choice for your next trip to New York. If there is anything Gunita and/or any of us can assist with, please email us at gm@empirehotelnyc.com.

Thank you and all the best,

John S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neer, The Netherlands
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 5, 2014

Staying with children (8 & 6) in the Empire is absolutely no problem at all. We had a great time during our 8 days NYC. They were threated like a little prins and princess. Who doesn't like that? The staf is friendly, the room clean and that's what's most important to us. The location for exploring the city is excellent. We absolutely come back as soon as we visit New York again!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John S, Manager at Empire Hotel, responded to this review, May 8, 2014
Hello Gaby_Wijers,

We are thrilled to hear that your felt like royalty during your recent stay with us; we try to achieve this with all of our guests!

From our friendly and efficient staff to the extreme comfort and cleanliness of our guest rooms, there is very little reason to stay anywhere else; right?

Thank you for your stay, your feedback and we cannot wait to welcome you back to The Empire Hotel. If you need any assistance with future bookings, please email us at gm@empirehotelnyc.com.

All the best,

John S.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023
Location: United States > New York > New York City > Upper West Side , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #320 of 464 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Official Description (provided by the hotel):
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 
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