We stayed at this trendy and nice hotel for 4 nights. Our first impression was not that positive, we did not get any help from the bellmen outside and the staff in the reception that checked us in, did not inform us of anything, where the gym was, witch elevator we needed to use to get to our room, pool deck etc..Our room was quite spacious, kingsize bed and enough space for our big suitcases and shopping bags. The pool deck was cozy and relaxing, but the pool was a little bit small. They also have a rooftop bar that was very cool and trendy, nice view and good drinks. The lobby was busy, very spacious, nicely decorated, and there´s free wifi there. We only once saw a group of teenage girls passing by to look at the lobby, on a Gossip Girl tour.
Luckily our first impression of the hotel changed when we got excellent help from some of the great staff. The concierge (Chris) helped us to find places to go out and was spot on, and the staff in the reception helped us with adaptors, room change and much more. We changed our room twice. We got a room with inside view, and we wanted a room with a view. They changed that for use, but the room with view was smaller, so we changed back again. That shows the extent this hotel is willing to help, and we are very thankful for that, as it was not their fault but ours.
I would give this hotel an excellent rating thanks to some of the wonderful staff that made our stay excellent, the beautiful rooms, the rooftop bar, the lobby, the location... Unfortunately some of the staffs attitude makes the rating lower than the hotel deserves, because of bad attitude. But all in all I would absolutely recommend this hotel and stay there again. Especially thanks to Ricky in the reception, you made our stay excellent!
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more less
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