The arrival experience was nice, friendly staff greeted us and the service was swift. Internet was complimentary, the king size bed was comfortable. So much for the positive impressions.
Our room was so small, I would say not more than 11 sqm, with a bathroom the size of a broom closet (a small one!). The windows have nowhere close to European standard (double glazing?!?) and the noise level in our room, facing Broadway/63rd was so loud, that sleeping without ear plugs is impossible. The a/c is very loud, so we had to switch it off for the night too, then again, I guess the outside noise might actually be just as bad. In winter, with the bad sealing of the window, I could imagine it gets pretty cold!
The maids did not do a good job, one day after a supposed cleaning of our room took place, they did not even replace towls, so handtowls were missing completely and the shower towels were dirty.
The elevators are a joke, sometimes we waited 5 minutes and more before one of them would arrive, not always were 3 in operation, once only one did work after all.
The "pool" is the size of a bigger bath tub, with so much chlorine in it, that your eyes hurt right away.
Value for money is very poor, since rates are high, location is average and sleeping comfort is terrible! You can find better hotels at similar rates, better location and better overall experience.
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more less
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