Good location in a nice neighbourhood. That's pretty much it. The rooms were average musty mold in the bathroom. The housekeeping service was what made it absolutely appalling. We were woken up early 8 or 9am (on a Sunday morning i think its all a blur what with the noise of the rooftop also till late into the night) by the housekeeping staff banging on our door everyday. Mind you, the day of check out so why was it necessary to make up the room??? Once again at 11.15am, someone banged on our door asking us what time we were leaving. Hello.. isn't check out time at 12pm?????? The smiles stopped at the front door. when we made requests with the front desk agent for towels it took forever. Im sure we had the same linen on our bed as the same mark was on the sheet for 4 days even when we requested for it to be changed no apology no help with luggage the agent said I should take it to the bellman so he could store them for me. Thanks for the assistance NOT. We will never stay at this location again SHAME we asked for some to contact us even on check out we asked if we could speak with someone she went to check and after a long while waiting was told he was busy and could not come out an apology would have been nice.
- Official Description (provided by the hotel):
- Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more less
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