We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel, almost perfect” 4 of 5 stars
Review of Empire Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save Saved
You added Empire Hotel to your Saves list
Empire Hotel
4.0 of 5 Hotel   |   44 West 63rd Street, New York City, NY 10023 (Manhattan)   |  
Hotel amenities
Ranked #308 of 454 Hotels in New York City
London, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Great hotel, almost perfect”
4 of 5 stars Reviewed June 22, 2013

We stayed for 7 nights and thoroughly enjoyed the experience. Nice location close to the park and very nice interior. Incredibly trendy and although the rooms are fairly small they are well laid out and comfortable. We visited the bar which did great cocktails. I'd say the only downside was the staff were not quite as friendly and welcoming as i'd expect from a 4* Manhattan hotel. They were a little vague and reserved. It's also worth noting it's location on the west side is not too near many "touristy" attractions. This didn't bother us as we quite like being away from the hustle and bustle but it worth noting if you are planning to stay.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at Empire Hotel, responded to this review, June 23, 2013
Ms. SarahLeanneG,

Thank you for the detailed review from your most recent stay at The Empire Hotel. I pleased to hear that the cleanliness and comfort of your room and our convenient location met your expectations. Even though I feel we have a great team of friendly and engaging people, we can always improve and I appreciate your comments. Thank you for staying with us and I look forward to welcoming you back to The Empire the next time your travels bring you to New York. The next time you visit, I hope you have an opportunity to visit our Pool Deck. It is the perfect place to enjoy a cocktail overlooking Lincoln Center while relaxing in our plunge pool.

Regards,

Joseph Rauer
Assistant General Manager
gm@empirehotelnyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,791 reviews from our community

Traveler rating
    869
    890
    554
    290
    188
See reviews for
538
870
166
512
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (621)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Hove, UK
Top Contributor
86 reviews 86 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 22, 2013

I stayed here for a long weekend with a friend. It's in a great location off Columbus Circle, across from Lincoln Center, and just to the west of Central Park. Overall, the stay was very nice and the hotel is comfortable. There are no significant negatives, but it just wouldn't rank as better than average.

Entering the hotel, you are greeted by the oh-so-trendy NYC dark lobby. It made me think of that scene at the end from Great Expectations, where you just want to tear down the enormous drapes and let some sunshine in. Coming from the UK, we got in about 1 pm, but had to wait over two hours for our room - and it wasn't even ready at check-in time of 3 pm. And we had to nag the front desk to get a move on. Oh, well, we enjoyed a drink or two on the roof terrace. It's a big area, albeit a small pool... and you will share it with local NYers. (Which made me think of the Sex in the City episode where the girls try to get into a hotel's rooftop deck on a sweltering day... and in that case, only hotel guests are allowed.)

The room wasn't tiny, but it's odd L-shape made it seem small. However, the bathroom was the type of tiny where you have to move out of the way to shut the door. NYC hotels are expensive, but this didn't seem worth it. And $7 for a small bottle of water in the room is a tad dear. Plus the in-room tea and coffee were not free (that's a first in my experience).

One hint: don't get a room on the 11th (top floor). Apparently there is a disco or function room up there. For two nights of our stay, we heard what sounded like furniture being dragged along the floor and music and conversation through our closed window - until about 2-3 a.m. one night.

In sum, great for location, comfortable enough, but look for better value-comfort elsewhere.

Room Tip: Don't get a room on the 11th floor - too much noise from the disco above.
See more room tips
  • Stayed June 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 stars Reviewed June 21, 2013

Visited the Pool Deck & Bar last week. Courteous, prompt and friendly service (especially, a young man named Tyler), not to mention the tasty food, great drinks and the awesome views of Lincoln Center and beyond. We're definitely coming back, and after that experience, we may just book a few nights and stay over as well!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 21, 2013 via mobile

Our first time in New York from Wisconsin. A friend who's son attends Columbia University recommended this hotel. WOW, it was perfect, with a great room and even better staff. It is centrally located at Lincoln Center which made it a convenient walk of Subway ride to Soho, Central Park, Time Square and the 9/11 Memorial. We travel a lot but i have never written a review. THANK YOU Empire Hotel for such a great experience. We are returning with or kids in the fall and would not consider staying anywhere else.
Doug, Wisconsin.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at Empire Hotel, responded to this review, June 22, 2013
Dear Djorndt,

First and foremost, let me take a second to Thank You for both spending your first trip to New York and your anniversary at The Empire Hotel. It was a pleasure to have you with us. I am sure you did a lot of research before traveling for such a special occasion and I am thrilled your stay was a great one! I will be sure to share your review with our staff. They love to hear positive feedback from our guests. . If you ever need a contact at The Empire, do not hesitate to reach me directly at gm@empirehotelnyc.com. Thank you for staying with us and I look forward to welcoming you back the next time you are in New York.

Sincerely,

Joseph Rauer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palo Alto, California
1 review
5 of 5 stars Reviewed June 21, 2013

All the services were great!! Atmosphere was awesome! Yuri, and the front desk staff were always great!! Andrea, in the lobby bar was terrific, she was very helpful and informative, with a great disposition! Terrific location, made for a nice trip!!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at Empire Hotel, responded to this review, June 22, 2013
Dear Tony K,

Thank you for posting a review from your most recent stay at The Empire Hotel. It’s awesome to see that our Front Desk, Concierge and Lobby Bar staff made the difference! I hope that you do have a chance to come back soon and visit our Pool Deck. It has amazing views and we offer some great seasonal food and beverage options. Thank you for staying with us and I look forward to welcoming you back to The Empire Hotel.

Regards,

Joseph Rauer
Assistant General Manager
gm@empirehotelnyc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
5 of 5 stars Reviewed June 18, 2013

I had a wonderful weekend with my mom at the Empire Hotel! Besides the cool and trendy atmosphere, the staff blew my mind. I've never been anywhere where they were so accommodating! Lorena at the front desk first helped us out and was so sweet and helpful! We were supposed to check in at 3pm and she got us in right at 10am no problem- talk about the best thing ever after a six hour flight and all you want is a relaxing hot shower! The rooms were beautiful, clean and had very cozy beds! Gabriel, the Food and Beverage Manager was quite the gem too! He took time to sit with my mom and I and get to know us which was really sweet! He bought us a coconut mojito which I also highly recommend trying- very tasty! Do yourself a favor and stay here, you'll be so happy you did! Besides the great rooms, service and prime location you'll also find great shopping and restaurants! Enjoy!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 18, 2013

Thoroughly enjoyed our stay at the Empire Hotel. It has a convenient location to Central Park and a wide range of other activities. However, I never give a 5 star rating to any lodging facility that charges for internet access. They charge both for in your room internet service or for in the lobby area service. You can get free internet service up on the pool deck; however, be warned to get to the pool patio you need to ride the elevator to the 11th floor and then climb two full flights of stairs. Bathroom sink design is cute but creates limited space between the bottom of the faucet and the sink. Design flaw also with the shower, downward spout but no closing door and regularly splashes water onto the floor of the bathroom (and we only received a floor mat once out of the three days we were there), Clean room, probably bigger than typical NYC hotel room. Would definitely come back again at the inexpensive (for NYC) rate I obtained.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph R, Manager at Empire Hotel, responded to this review, June 22, 2013
Dear StarVoyage,

Thank you for posting a review from your recent stay at The Empire Hotel on Trip Advisor. It's great that a Trip Advisor Senior Contributor (such as yourself) had a positive experience at our hotel. Although we do charge for internet access in our rooms, please note it is always complimentary in the lobby, Lobby Bar and mezzanine areas of the hotel. Perhaps the next time you visit, you will have an opportunity to enjoy the Pool Deck. It is now open for the Summer and is the perfect place to catch some rays and enjoy a refreshing cocktail!

Regards,

Joseph Rauer
Assistant General Manager
gm@empirehotelnyc.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Empire Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023
Location: United States > New York > New York City > Manhattan , Upper West Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #308 of 454 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Official Description (provided by the hotel):
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz, Expedia, Cheap Tickets, Priceline, Hotels.com, Agoda, Despegar.com, getaroom.com, Amex, Booking.com, TripOnline SA, Tingo and Jetsetter so you can book your Empire Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Empire Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.